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Adobe and keyserver

A friend of mine is having an issue with Adobe. When she tries to read a PDF it takes a long time and then says to install acrobat reader. She clicks the reinstall button and then it gives her a keyserver network error. I tried to have her uninstall/reinstall adobe reader but apparently that didnt work. Im communicating with her through email so its hard to know exactly whats happening but I was hoping someone on here has seen this before.

Error:
 
The network keyserver is not responding. Please make sure you have a current version of keyaccess and that the keyserver name is entered correctly

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statler01

Is she attempting this from a public network?

bknoll22

ASKER

I believe she is trying it from her home.

statler01

Hmm... Keyserver is for network (multi-user) installations. I'm not sure why there should be an issue with a home installation.

Is it just Acrobat, or are there other Adobe products installed? Are they all having problems?

bknoll22

ASKER

I'm not exactly sure. Like I said I'm talking to her through email although she hasn't mentioned any other issues other than not being able to look at PDF files. I will have her check and see if she is having any other issues. I do know that she started having the issue while she was at college would that have anything to do with the network installation? any other information I should get from her?

also, thank you for the quick response.

statler01

I'm going to have to dig a bit... Maybe someone else can help in the meantime.

I'm wondering if the college distributed Acrobat, and she has some registry values from that which are screwing things up now...

statler01

Oh, one more question... Acrobat standard or pro?

bknoll22

ASKER

I'm guessing standard but I'll check to be sure.

statler01

One more thought (sorry if you're emailing these as I put them up)...

You said above that she clicked the re-install button. Has she tried downloading directly from Adobe? http://get.adobe.com/reader/

bknoll22

ASKER

Yeah I had her directly install but apparently that did not help.

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statler01

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statler01

Ok, I need to modify the above... There could be a registry value for Adobe that tells it to look for a key. I'm not sure what the registry value would be offhand though...

Maybe someone else that has more experience with these type of installations can help out.

bknoll22

ASKER

Sorry I haven't posted in awhile I'm still waiting to hear back from her.

bknoll22

ASKER

It was being distributed by her school so we figured it out. Thanks for your help.