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Adobe and keyserver

Posted on 2009-07-15
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A friend of mine is having an issue with Adobe. When she tries to read a PDF it takes a long time and then says to install acrobat reader. She clicks the reinstall button and then it gives her a keyserver network error. I tried to have her uninstall/reinstall adobe reader but apparently that didnt work. Im communicating with her through email so its hard to know exactly whats happening but I was hoping someone on here has seen this before.
Error:
 
The network keyserver is not responding. Please make sure you have a current version of keyaccess and that the keyserver name is entered correctly

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Question by:bknoll22
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13 Comments
 
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Expert Comment

by:statler01
ID: 24862749
Is she attempting this from a public network?
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Author Comment

by:bknoll22
ID: 24862777
I believe she is  trying it from her home.
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Expert Comment

by:statler01
ID: 24863138
Hmm... Keyserver is for network (multi-user) installations. I'm not sure why there should be an issue with a home installation.

Is it just Acrobat, or are there other Adobe products installed? Are they all having problems?
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Author Comment

by:bknoll22
ID: 24863201
I'm not exactly sure. Like I said I'm talking to her through email although she hasn't mentioned any other issues other than not being able to look at PDF files. I will have her check and see if she is having any other issues. I do know that she started having the issue while she was at college would that have anything to do with the network installation? any other information I should get from her?

also, thank you for the quick response.
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by:statler01
ID: 24863221
I'm going to have to dig a bit... Maybe someone else can help in the meantime.

I'm wondering if the college distributed Acrobat, and she has some registry values from that which are screwing things up now...
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Expert Comment

by:statler01
ID: 24863230
Oh, one more question... Acrobat standard or pro?
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Author Comment

by:bknoll22
ID: 24863243
I'm guessing standard but I'll check to be sure.
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Expert Comment

by:statler01
ID: 24863341
One more thought (sorry if you're emailing these as I put them up)...

You said above that she clicked the re-install button. Has she tried downloading directly from Adobe? http://get.adobe.com/reader/
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by:bknoll22
ID: 24863359
Yeah I had her directly install but apparently that did not help.
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Accepted Solution

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statler01 earned 2000 total points
ID: 24863430
Ok... It's odd to me that Acrobat standard would be a keyed title... Anyhow...

It's either a software running, or a registry value that's causing the problems.

If it's software (probably called keyserver) it needs to be disabled. Have her try ctrl+alt+del and see if it shows up as an application or a process in task manager. It'd be more likely to show up as a process. If it's there, she can disable it. She might try add/remove programs and uninstall it too. It would need to be re-installed when she goes back to school.
The other option would be to call the college IT department and ask for help with disabling the client.

If it's a registry value, it's a matter of finding it and removing it. Without seeing the machine, it's hard for me to say where it would be located or what it would be called. It won't show up as Adobe, it would be from whatever the school's keyserver is. This would be another time to call the college's IT department for help.
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Expert Comment

by:statler01
ID: 24863446
Ok, I need to modify the above... There could be a registry value for Adobe that tells it to look for a key. I'm not sure what the registry value would be offhand though...

Maybe someone else that has more experience with these type of installations can help out.
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Author Comment

by:bknoll22
ID: 24919539
Sorry I haven't posted in awhile I'm still waiting to hear back from her.
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Author Comment

by:bknoll22
ID: 24961471
It was being distributed by her school so we figured it out. Thanks for your help.
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