Can't disable PIN on iPhone on Activesync exchange 2007

Posted on 2009-07-15
Medium Priority
Last Modified: 2012-05-07
We have a few iPhones set up to sync with Exchange 2007 (on an SBS server) via Activesync.  I've removed the checkmark in the box "Require Password" on the password tab of "Windows SBS Mobile Password Policy SERVER" which is the only policy listed when I go to Client Access under Organization Configuration of Exchange Manager.  I thought it might take awhile for the policy to take effect, but it's been days and we've been through a server reboot and many sync sessions from the iPhones.  It's like the policy is just stuck on the phone.  How can I turn it off?  They don't want the users to have to enter a PIN to use their phone all the time.
Question by:pcspcs
LVL 13

Expert Comment

ID: 24863253
you will have to hard-reset the iPhone in order to remove the password policy....

there is no other work-around....

when you apply the policy on the server, it creates a registry on the mobile device.... now even after you remove the policy from the server... the registry is still there on the device....
the only way will be to hard reset the device...

Author Comment

ID: 24863296
What is a "hard reset" and what gets lost when I do that?
LVL 27

Expert Comment

ID: 24863300
Sounds like lastlostlast is speaking from experience, but from someone who has not done this with iPhones, I might be tempted to use user's OWA Options to remove the mobile device and then the mobile device should prompt that it needs to redownload new policy. I haven't tested this at all though.

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.


Accepted Solution

Npatang earned 750 total points
ID: 24863342
we can try the below mentioned steps see if that works
Create a Policy on the server that does not require a Password.2. Assign this policy to the affected user.3. Remove the Activesync Patrnership from your device.4. Delete all existing Windows Mobile ActiveSync Partnerships from Exchange. 5. Now try syncing it again
LVL 40

Assisted Solution

Subsun earned 750 total points
ID: 24863363
LVL 13

Expert Comment

ID: 24863365
pcspcs... before u reset the device u need to back-up all the important data from the phone... coz the reset will erase everything... the device will be back with factory setting's...

also try out what shawn and npatang wrote... coz hard-reset should be the last option...

Author Comment

ID: 24970387
Well, it turns out, when I went to start on this solution  that the customer decided that they liked the PIN after all, so I didn't get to try it.  I'm not sure how to handle points for a situation like that. I divided them between the most likely answers, but can't verify that they worked.  Sorry about that.

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Are you in the migration process of your Exchange to Exchange Online? Be aware of customized solutions developed on the transport role on your old Exchange server. They might not be convertible to Exchange Online!
There’s hardly a doubt that Business Communication is indispensable for both enterprises and small businesses, and if there is an email system outage owing to Exchange server failure, it definitely results in loss of productivity.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question