Can't disable PIN on iPhone on Activesync exchange 2007

We have a few iPhones set up to sync with Exchange 2007 (on an SBS server) via Activesync.  I've removed the checkmark in the box "Require Password" on the password tab of "Windows SBS Mobile Password Policy SERVER" which is the only policy listed when I go to Client Access under Organization Configuration of Exchange Manager.  I thought it might take awhile for the policy to take effect, but it's been days and we've been through a server reboot and many sync sessions from the iPhones.  It's like the policy is just stuck on the phone.  How can I turn it off?  They don't want the users to have to enter a PIN to use their phone all the time.
pcspcsAsked:
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lastlostlastCommented:
you will have to hard-reset the iPhone in order to remove the password policy....

there is no other work-around....

when you apply the policy on the server, it creates a registry on the mobile device.... now even after you remove the policy from the server... the registry is still there on the device....
the only way will be to hard reset the device...
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pcspcsAuthor Commented:
What is a "hard reset" and what gets lost when I do that?
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shauncroucherCommented:
Sounds like lastlostlast is speaking from experience, but from someone who has not done this with iPhones, I might be tempted to use user's OWA Options to remove the mobile device and then the mobile device should prompt that it needs to redownload new policy. I haven't tested this at all though.

Shaun
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NpatangCommented:
we can try the below mentioned steps see if that works
Create a Policy on the server that does not require a Password.2. Assign this policy to the affected user.3. Remove the Activesync Patrnership from your device.4. Delete all existing Windows Mobile ActiveSync Partnerships from Exchange. 5. Now try syncing it again
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lastlostlastCommented:
pcspcs... before u reset the device u need to back-up all the important data from the phone... coz the reset will erase everything... the device will be back with factory setting's...

also try out what shawn and npatang wrote... coz hard-reset should be the last option...
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pcspcsAuthor Commented:
Well, it turns out, when I went to start on this solution  that the customer decided that they liked the PIN after all, so I didn't get to try it.  I'm not sure how to handle points for a situation like that. I divided them between the most likely answers, but can't verify that they worked.  Sorry about that.
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