Solved

i have a compaq 6910p and the bios see the hard drive but windows set up does not (Note Book)

Posted on 2009-07-15
3
1,259 Views
Last Modified: 2012-06-27
I am repairing an HP Compaq 6910P Note Book for a freind but have come to a standstill.
I am not familuar with this type of Bios where there is not Hard Drive detection.
At the moment I am running the disk Sanitizer which is carrying out a format to the hard drive but before I started the Windows XP set up disk cound not find the hard drive.
Have I got an incorrect boot sequence set or is the hard drive faulty or am I doing something wrong ?
Thank you.

David.
0
Comment
Question by:DAVIDA64
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 48

Expert Comment

by:dbrunton
ID: 24865076
I'm going to guess that this has a SATA hard drive.

Check the BIOS of your computer and look there for the hard disk and see if you can change the hard disk setting to either Compatibility or Legacy or IDE mode.

Then try the installation.
0
 
LVL 62

Accepted Solution

by:
☠ MASQ ☠ earned 125 total points
ID: 24866582
SATA is indeed the issue.  This type of hard drive interface isn't natively supported by XP and so you need to provide Windows drivers during the installation of the operating system.  Classically for XP this is by copying them to a floppy disk and during the installation process XP gives you the option to install from the floppy drive.
Of course this sin't a lot of help on the note book you have which has no floppy drive!
In this case the best solution is to "slipstream" the floppy disk software and the XP installation CD into just one CD.  Windows can then find the driver it needs on your rebuilt CD and the installation should proceed without a hitch.

There is an excellent, free utility that will do this called nlite and if you download it and have both your XP installation CD, nlite, the SATA drivers for your lpatop and a CD burner you should have the new disk ready in about an hour.

Here are links to the instructions and the XP drivers you need for your laptop
http://tinyurl.com/nqkp56

This is a really common issue as XP arrived while SATA was emerging as the new hard drive interface (Vista/Windows7 natively support SATA) so you'll find lots of members on the site who can help you if you get stuck with nlite.
0
 

Author Comment

by:DAVIDA64
ID: 24867202
I will be trying this when I get home from work today but it looks good to me.
The problem started when the user changed the password and got locked out.  I put in a CD that is suppose to overide the password allowing you to change it which infact did not work.  

I am not sure if this caused the pc not to reboot or may I just had some bad luck and a secondary problem arose (last to touch the pc and your responsible although the cause is not related syndrome ??) being a faulty hard drive.

With regard to the bios, why does it not have what I have always seen on desk top pcs where there is an hard drive auto detect utility that tells you what the capaciy of the hard drive is ?

Also there is a password set to change various bios controlled passwords, would anyone know how to default the bios including the passwords ?

Thank you.

David.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This article outlines why you need to choose a backup solution that protects your entire environment – including your VMware ESXi and Microsoft Hyper-V virtualization hosts – not just your virtual machines.
No single Antivirus application (despite claims by manufacturers) will catch or protect you from all Virus / Malware or Spyware threats. That doesn't stop you from further protecting yourself however - and this article is to show you how.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question