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Outlook locks up in Citrix

Posted on 2009-07-15
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Last Modified: 2013-11-11
I have a single user that is having issues with Outlook locking up on a daily basis.  He has archive a ton of email in PST files, one for each user, and has them opened everytime he logs into outlook.

The total size of these PST files is 18.8 GB's, which I feel is his issue.  I have suggested that he close the files down and open them when he needs to retrieve something or archive something new, but that isn't acceptible for him to do.  He feels the issue is with his machine or with the server and he wants it fixed NOW.

He has a Dell Latitude D630, which is about 1 year old.  The PST files are stored on his network drive so that they are backed up on a daily basis.

The server is a Windows 2003 Standard server that has 4 GB's of RAM and 146 GB's of HD space available.

The servers are connected to a GigaBit Cisco Switch with CAT6 cables so speed shouldn't be an issue.

He cannot have them on his local machine because if it were to die, he would lose 4 years worth of emails; which are important for him to keep.  We have C2C's A1P for archiving the mailstore, but he doesn't want to use that either.

Is there ANYTHING that anyone can think of to help speed up the connection to Citrix and help him out?  I have asked how he uses Citrix and if he is "click happy" or impatient when he forst logs in, because that could be the reason as well.

Any help would be appreciated.
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Question by:roadnrail
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Mestha earned 500 total points
ID: 24864872
PST files on a network drive is going to be a problem. A major problem. They can cause significant performance issues on the file server hosting them and are easily corrupted when accessed over a network.

Take a read of these two documents from Microsoft.

http://support.microsoft.com/default.aspx?kbid=297019

More on the same subject:
http://blogs.technet.com/askperf/archive/2007/01/21/network-stored-pst-files-don-t-do-it.aspx

The only solution is to remove them completely, possibly by investing in some archiving software that allows access to the content easily.

Simon.
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Author Comment

by:roadnrail
ID: 24868262
Thanks, I'll review the documents you provided.  We do have archiving software (C2C Archive 1 Policy) but the issue is that we didn't have it when he started doing this and as you can imagine, he gets a LOT of email he feels he needs to keep.

He shut down his mailbox in Exchange 2000 due to the shear size of it and was not happy when I told him he had to get rid of some stuff.  I'll present the concept of moving the information back into the mailstore slowly and then archive it, this way may be a better solution even if he has to deal with the issue for a while before everything gets archived completely.
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