Solved

After June 2009 updates Outlook 2007 Takes a Long Time to Close

Posted on 2009-07-15
3
1,062 Views
Last Modified: 2012-06-21
Using Outlook 2007 running in Cached Exchange Mode.
Ever since installing the June 2009 MS updates, Outlook 2007 no longer closes in a timely manner. I was hoping that this would be resolved with July updates, but it has not. When a user closes Outlook, outlook.exe continues to run and you see a grayed out Outlook icon in the system tray with an X on it and the hard drive is pegged until outlook.exe finally does close. It varies from user to user on how long that outlook.exe will remain running after closing Outlook. I have seen anywhere from 10 seconds to 1-2 minutes.

Here is what I have tried:
1.Installed Office 2007 SP2
2.Completely reinstalled Office on existing machine (to 2007 SP2 level)
3.Tested on a fresh Windows / Office install
4.Disabled Add-Ins
5.Run .ost and .pst repair utilities
6.Run Office 2007 Diagnostics

Any ideas.
Thanks!
0
Comment
Question by:dan_ward
  • 2
3 Comments
 
LVL 2

Assisted Solution

by:zorionterrell
zorionterrell earned 500 total points
ID: 24866833
Do you know which updates were installed during that month exactly?

I would use their id to find known issues on technet and see if there are any solutions.

Someones MS releases a patch for a problem, but does not include in windows updates.
0
 

Author Comment

by:dan_ward
ID: 24868934
Good point. I will look into that and post findings.
0
 

Accepted Solution

by:
dan_ward earned 0 total points
ID: 24909273
Through process of elimination, I determined that my problem is caused by update- KB969907. I was able to uninstall this update on computers that I had not loaded SP2 on and the problem went away. However, for those machines that I have already loaded SP2 on, which apparently contains the KB969907 update, I ran the Microsoft Office SP2 removal tool and again the problem went away. I could not find a Microsoft fix for this on Technet at this time.

You can download the Office 2007 SP2 uninstall tool here:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=b97e6ecf-8da5-455d-b3bb-8ff2223f97c4
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Outlook Free & Paid Tools
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question