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After June 2009 updates Outlook 2007 Takes a Long Time to Close

Posted on 2009-07-15
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Last Modified: 2012-06-21
Using Outlook 2007 running in Cached Exchange Mode.
Ever since installing the June 2009 MS updates, Outlook 2007 no longer closes in a timely manner. I was hoping that this would be resolved with July updates, but it has not. When a user closes Outlook, outlook.exe continues to run and you see a grayed out Outlook icon in the system tray with an X on it and the hard drive is pegged until outlook.exe finally does close. It varies from user to user on how long that outlook.exe will remain running after closing Outlook. I have seen anywhere from 10 seconds to 1-2 minutes.

Here is what I have tried:
1.Installed Office 2007 SP2
2.Completely reinstalled Office on existing machine (to 2007 SP2 level)
3.Tested on a fresh Windows / Office install
4.Disabled Add-Ins
5.Run .ost and .pst repair utilities
6.Run Office 2007 Diagnostics

Any ideas.
Thanks!
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Question by:dan_ward
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by:zorionterrell
zorionterrell earned 500 total points
ID: 24866833
Do you know which updates were installed during that month exactly?

I would use their id to find known issues on technet and see if there are any solutions.

Someones MS releases a patch for a problem, but does not include in windows updates.
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Author Comment

by:dan_ward
ID: 24868934
Good point. I will look into that and post findings.
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Accepted Solution

by:
dan_ward earned 0 total points
ID: 24909273
Through process of elimination, I determined that my problem is caused by update- KB969907. I was able to uninstall this update on computers that I had not loaded SP2 on and the problem went away. However, for those machines that I have already loaded SP2 on, which apparently contains the KB969907 update, I ran the Microsoft Office SP2 removal tool and again the problem went away. I could not find a Microsoft fix for this on Technet at this time.

You can download the Office 2007 SP2 uninstall tool here:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=b97e6ecf-8da5-455d-b3bb-8ff2223f97c4
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