Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1088
  • Last Modified:

After June 2009 updates Outlook 2007 Takes a Long Time to Close

Using Outlook 2007 running in Cached Exchange Mode.
Ever since installing the June 2009 MS updates, Outlook 2007 no longer closes in a timely manner. I was hoping that this would be resolved with July updates, but it has not. When a user closes Outlook, outlook.exe continues to run and you see a grayed out Outlook icon in the system tray with an X on it and the hard drive is pegged until outlook.exe finally does close. It varies from user to user on how long that outlook.exe will remain running after closing Outlook. I have seen anywhere from 10 seconds to 1-2 minutes.

Here is what I have tried:
1.Installed Office 2007 SP2
2.Completely reinstalled Office on existing machine (to 2007 SP2 level)
3.Tested on a fresh Windows / Office install
4.Disabled Add-Ins
5.Run .ost and .pst repair utilities
6.Run Office 2007 Diagnostics

Any ideas.
Thanks!
0
dan_ward
Asked:
dan_ward
  • 2
2 Solutions
 
zorionterrellCommented:
Do you know which updates were installed during that month exactly?

I would use their id to find known issues on technet and see if there are any solutions.

Someones MS releases a patch for a problem, but does not include in windows updates.
0
 
dan_wardAuthor Commented:
Good point. I will look into that and post findings.
0
 
dan_wardAuthor Commented:
Through process of elimination, I determined that my problem is caused by update- KB969907. I was able to uninstall this update on computers that I had not loaded SP2 on and the problem went away. However, for those machines that I have already loaded SP2 on, which apparently contains the KB969907 update, I ran the Microsoft Office SP2 removal tool and again the problem went away. I could not find a Microsoft fix for this on Technet at this time.

You can download the Office 2007 SP2 uninstall tool here:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=b97e6ecf-8da5-455d-b3bb-8ff2223f97c4
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now