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Attachments in Vista / Windows Mail and Windows Live mail

Posted on 2009-07-15
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Last Modified: 2012-05-07
I'm trying to get mail clients working in a Vista SP2 32-bit machine. When trying to save attachments in either Windows Mail or Windows Live mail, it fails in both programs. In Windows Mail, attempting to open the attachment directly results in no response at all-- no error, no effect. Trying to save the attachment gives an error of "The command failed to execute." Attempting to save all attachments at once gives an error of "There was an error saving one or more of the attachments. Please check your free disk space and try again."

In Windows Live mail, opening the attachment directly also gives no effect. Trying to save attachments individually, after browsing to the save location, the attachment is not saved-- no error message. Attempting to save all attachments gives the error message "There was an error saving one or more of the attachments. Please check your free disk space and try again."
However, if I drag the attachment directly from the email to another folder, it is saved correctly.

I've checked and double-checked for malware, removed and reinstalled antivirus software (AVG Free 8.5), uninstalled and reinstalled IE8, checked Security setting in Windows Mail for attachment security, even removed and reinstalled Windows Live Mail, all with no effects.
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Question by:mccsupport
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Expert Comment

by:speed_54
ID: 24865607
did the error start to happen after you did some windows updates?
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Author Comment

by:mccsupport
ID: 24865638
Unknown. The computer came into our office from one of our members, and she doesn't know. It's been "a month or so" since the problem was occurring, and she's unsure exactly what was happening when it started.
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by:mccsupport
ID: 24871414
Increasing points.
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Expert Comment

by:speed_54
ID: 24883510
what attachments specifically? i had an issue with pdf's a while ago doing the same thing
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Author Comment

by:mccsupport
ID: 24883698
All attachments-- .pdf, .doc, .txt, .xlsx, .rtf, I've tried. None of them an be saved or opened.
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speed_54 earned 500 total points
ID: 24920125
unfortunately sound very much like the problem I had. the only solution i found was to reinstall windows - sorry
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Author Closing Comment

by:mccsupport
ID: 31604066
That's what ended up being the solution, thank you.
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