True Image Problem

Hi There,

I'm having a major issue with True Image: occasionally a scheduled task will hang waiting on user interaction. This is a real pain as no one is around at the time the backup runs. I cannot seem to find the location in the software to disable this and the Acronis site is hopeless (unless I just can't find the solution).

Any help is much appreciated, cheers!
Task is waiting for user interaction.
Problem Details: Error reading the file. (0x40001)
    Tag = 0x61F1883FE50B0AF4
 (0x1003EB)
    Tag = 0x14181C22EF45AC01

Open in new window

aussiecompAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ChristophermageeCommented:
I think you should be looking at why it is hanging rather than a way of getting around it. Also if it cant read the file how is it supposed to create another incremental? I am assuming you are trying to create an incremental.

The error message there is saying it is having problems communicating with the backup set. Where is the backup kept?   Is the drive reaching capacity, We use acronis here ourselves and the only time we have had problems like that is from security issues or our backup location running out of space.

0
aussiecompAuthor Commented:
changed to backup4all and haven't had any problems...
0
shahzoorCommented:
Well it depends where is your target image uploading location
if its on NAS on network
you must not map the drive
you must give a full path to it and save the password of the remote backup location
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

aussiecompAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for aussiecomp's comment http:/Q_24574408.html#25510924

for the following reason:

Because we figured it out
0
aussiecompAuthor Commented:
rawr
0
aussiecompAuthor Commented:
thanks
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.