Solved

True Image Problem

Posted on 2009-07-15
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Last Modified: 2016-10-27
Hi There,

I'm having a major issue with True Image: occasionally a scheduled task will hang waiting on user interaction. This is a real pain as no one is around at the time the backup runs. I cannot seem to find the location in the software to disable this and the Acronis site is hopeless (unless I just can't find the solution).

Any help is much appreciated, cheers!
Task is waiting for user interaction.

Problem Details: Error reading the file. (0x40001)

    Tag = 0x61F1883FE50B0AF4

 (0x1003EB)

    Tag = 0x14181C22EF45AC01

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Question by:aussiecomp
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Expert Comment

by:Christophermagee
ID: 24866733
I think you should be looking at why it is hanging rather than a way of getting around it. Also if it cant read the file how is it supposed to create another incremental? I am assuming you are trying to create an incremental.

The error message there is saying it is having problems communicating with the backup set. Where is the backup kept?   Is the drive reaching capacity, We use acronis here ourselves and the only time we have had problems like that is from security issues or our backup location running out of space.

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Author Comment

by:aussiecomp
ID: 25510924
changed to backup4all and haven't had any problems...
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Accepted Solution

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shahzoor earned 250 total points
ID: 35761159
Well it depends where is your target image uploading location
if its on NAS on network
you must not map the drive
you must give a full path to it and save the password of the remote backup location
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Author Comment

by:aussiecomp
ID: 36306326
I've requested that this question be closed as follows:

Accepted answer: 0 points for aussiecomp's comment http:/Q_24574408.html#25510924

for the following reason:

Because we figured it out
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Author Comment

by:aussiecomp
ID: 36306327
rawr
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Author Closing Comment

by:aussiecomp
ID: 36306329
thanks
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