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Replacing RAM on an HP Smart Array P800 controller cache module.

Posted on 2009-07-16
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Last Modified: 2013-11-14
Hello Everyone,

I have an HP Proliant DL185 G5 storage server with some trouble on the Array Controller. It is a Smart Array P800 controller with a battery backed 512mb Cache module.

When I open up the array configuration utility (ACU) i get the following error message:

"An unrecoverable ECC error occured when trying to read data from the array accelerators's memory. Array accelerator operations are permanently disabled."

My question is then, is it possible to simply replace the RAM block on the Array Accelerator and what sort of RAM would I then have to replace it with?

Thanks

/L
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Question by:lithargoel
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4 Comments
 
LVL 56

Expert Comment

by:andyalder
ID: 24868069
HP's website is playing tricks again and can't get at the DL180 maintenance service guide, however same controller used on Integrity so removal proceedure can be found here -  http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01609699/c01609699.pdf

Don't have the spare part number of the cache module though, and anyway isn't it still under 3 years warranty?
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Author Comment

by:lithargoel
ID: 24932855
Well I know how to replace the whole cache module, but seeing as I do not have one of those I was inquiring as to if it was possible to replace on the RAM on it?

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Accepted Solution

by:
andyalder earned 500 total points
ID: 24932885
If you have a surface-mount rework station then yes, you can replace individual RAM chips, if not you have to replace the whole module.
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Author Closing Comment

by:lithargoel
ID: 31604142
As our company couldn't find any reference to the BBCM anywhere, or how to order it, we ended up purchasing a new P800 controller. We will experiment on the broken one and see if we can make it work in a spare server.
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