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Applications hang randomly

Posted on 2009-07-16
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Last Modified: 2012-05-07
Hi,

I have had a couple of recently installed workstations start to randomly hang with multiple applications. The errors i am getting are:

Hanging application OUTLOOK.EXE, version 12.0.6504.5000, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Hanging application Lfm32.exe, version 9.4.0.19, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Hanging application sos.connect.2.7.exe, version 2.7.28.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Faulting application outlook.exe, version 12.0.6504.5000, stamp 49e7f47e, faulting module hpzui5mc.dll, version 0.3.1537.19, stamp 47a2ad23, debug? 0, fault address 0x001e8c32.

Faulting application winword.exe, version 12.0.6504.5000, stamp 49e7f5b6, faulting module hpzui5mc.dll, version 0.3.1537.19, stamp 47a2ad23, debug? 0, fault address 0x001b05a8.

Faulting application outlook.exe, version 12.0.6504.5000, stamp 49e7f47e, faulting module hpzui5mc.dll, version 0.3.1537.19, stamp 47a2ad23, debug? 0, fault address 0x001b05a8.

They both run Windows XP SP3 and are AMD based. They also have Office 2007 basic installed.

Any ideas? My initial thoughts are with the SP3 install itself?

Cheers,
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Question by:Sensata
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Expert Comment

by:Joanne M. Orzech
ID: 24918685
I apologize that you've received no response... sometimes experts are hesitant to jump in when its not a really specific question... but more of a general sort...

In any event, do you use NAV?
http://forums.techarena.in/ms-office-support/9935.htm

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by:Sensata
ID: 25021898
Hi,

No we use Kaspersky on these workstations. The errors are still continuing even with kaspersky removed completely from the workstation.

regards,
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Accepted Solution

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Sensata earned 0 total points
ID: 26839262
We have since solved the issue as Hewlett Packard include a AMD patch as standard with the build, we have since removed the patch which in turn has cured the stability of all affected Workstations.
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