Hello there. We are having a nightmare here at work.
Yesterday around 12:30 we lost our internet connection. I looked on our router status page (our router is very old, it does not have a configuration page - only a connection status page, with options to login - still, the router has worked fine). Now BT said its obviously an issue with them, however they checked the line, circuit said it was fine. Sent someone out to the local exchange, they said that was fine.. But, all through this we still have not got a connection (costing us loads as we run based on emails).
I spoke to them told them nothing has worked still, so they said they would send round an engineer in the morning. Well about 17:30, just before I was going to leave, the connection status changed on the router and we were back online. However, we still could not send + receive emails.
So, I come in the morning and to cut a long story short - our public IP address (which is used by our domain name hosts, to forward our company emails to) has changed. It has changed to a dynamic address.
So, I have been speaking to BT for the past 4 hours, to 3 different departments, each one of them saying our 5 static IP address are being broadcast, and its down to us to configure our router (which cannot be configure, and has not ever had to be) to connect to our static IP addresses.
Now, they know we are on a different IP address, yet I have to wait 4 hours for the support to team to verify this, then get back to me.
Nothing has changed my end, no configurations nothing. We just lost our connection, then came back up and we have a different IP address.
Does anyone know what could have happened here?
Does anyone know why they are saying that are 5 static IP addresses are still working, but our router is not picking up our main public IP address any more, but a static one. Surely this has nothing to do with us?
If you need more info, please ask.