Solved

Remove ghost group from Outlook address book

Posted on 2009-07-16
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Last Modified: 2013-11-22
Hello Experts:

  We are seeing a ghost group in our oultook global address list. We had a group called Staff which had an associates emial account staff@XXX.org.  We had some issues and we ended up modifying the email addressese associates with it and renaming the group (staffold) and recreated the distribution list. Anyway now when I go to all groups I see the new correct group but when I go to global address list I see another group names Staff and no one is in it. Is there a way to clean out these "ghost groups"

Thankls for your help.1
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Question by:tcmadmin
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6 Comments
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 24869154
are you the only one who is seeing it or other users also?
is your outlook in cached mode?
if outlook is in cached mode, does it still happen when outlook is in online mode?
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Author Comment

by:tcmadmin
ID: 24869413


Yes the outlook accounts are setup in cached mode. I think I have that setup in group policy admint templates.  What are my options if any.

Thanks
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LVL 35

Accepted Solution

by:
rakeshmiglani earned 500 total points
ID: 24869440
check via OWA
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Author Comment

by:tcmadmin
ID: 24869865
It does not appear under the global address list in OWA, So I am assuming this means it is cached. Is there a way we can clear the cache on that?
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 24869955
the problem appears to be related to the offline address book that the outlook cached mode client uses.
the OAB comes from the server.
you need to check the server if the OAB is generating on a regular basis or not.
also check the application logs on the server for OAB related events.
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Author Closing Comment

by:tcmadmin
ID: 31604223
Thanks for the help
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