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HP Laserjet is printing blank pages when selecting one page in a large document

Posted on 2009-07-16
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Last Modified: 2013-12-15
A user can print a large document ok but when they select one page within it to print, it comes out blank. This has happened with a MS Word and PDF document.

They are printing to a HP 4300 dtnsl which uses a HP Laserjet 4300 PCL 6 driver. If they print to a different model HP printer and therefore different drivers and it works fine. So I assumed it must be a printer driver issue. However other users can print the same page from the same document to the HP 4300 dtnsl ok. Therefore it must be something specific to the users PC.
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Question by:NCGPIICT
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CyberLex earned 375 total points
ID: 24888047
i would guess the way to troubleshoot this is

- remove the queue from printers and faxes folder
- remove the driver from server properties
- re-install local or reconnect to server, at this point you might want to consider upgrading the driver to the latest from hp.com if you have not done so already
- try again, if its not working:
- remove all queues on the client
- remove all drivers from the client in server properties
- re-install local or reconnect to server with just that one printer
- try again, if its working add the other drivers this users might had one by one and try it again after each driver added to see if a newly added driver is causing it (very unlikely unless the other drivers are much newer than the one you use for the 4300).

cheers
Lex


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