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Cannot access exchange mailbox locally

Posted on 2009-07-16
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Last Modified: 2012-05-07
So I have about 30 users connecting to an exchange server. All the emails are stored within the exchange file store. We are getting this error on send and receive.

"exchange server reported error 0x8004011d the server is not available. Contact your administrator"

On a few workstations I removed the profile, re-added the account, opened Outlook and when I clicked on the exchange mailbox I got this error.

"the specidifed default store could not be opened. Please make sure you can access your default store and try again"

So I ran detect and it didnt get me an further than I was before.
How do I check to see if my exchange server is running? I got on the server and everything seems normal.
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Question by:cnl83
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Alan Hardisty earned 500 total points
ID: 24870053
Your services may not be running, or the store may have dismounted.
Click on Start, run (type) services.msc (enter)
Click on the Startup Type column heading to sort the automatic items to the top of the list.
Look down the list of automatic items and look to see if they are started.  If they are not, right click on the service and choose start.
Ignore performance logs & alerts - it never starts.
If all Automatic items are started then try again.
If still no joy with exchange, click on Start, Programs, Microsoft Exchange, System Manager.
Expand Servers, Expand Your Server, Expand First Storage Group.  Here wou will see the mailstores.
If you right-click on one of the Mailstores and look in the list for Mount Store - if it is there, the storre is dismounted, so select Mount Store.  If it is not in hte list, then the store is mounted.
Repeat the above for any other mail stores you might have.
Hopefully if the services are started and the store is mounted, your users should be able to connect to their mailboxes.
If not, please report back with any further info.
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