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BES Can send from blackberry but cant receive

Posted on 2009-07-16
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Last Modified: 2012-05-07
I have Exchange 2003 on Server 2003.  I just installed a BES. I went thru the insrtuctions step by step to install. I added my first user and phone, (Phone was plugged into my PC charging. It sent me the email with the password to authenticate. i went thru this process and all my emails populated on the Blackberry Curve. After the initial setup, i can no longer receive emails on the BB, but i can send. Any ideas?
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Question by:m_burnett
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Expert Comment

by:shaoman
ID: 24870847
This has something to do with credentials.
Either it is Mailbox store ou Active directory credentials.
I ran into this also in the past.
You might wanna see if this applies to you:

http://www.blackberry.com/btsc/viewContent.do?externalId=KB02276&sliceId=1
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Author Comment

by:m_burnett
ID: 24871006
I used that to setup the server. I have all those permissions assigned...
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Accepted Solution

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thomascheung_net earned 500 total points
ID: 24871524
Try to resend the service books from the BES
Right click user>Resend service Book

Or

Try to recreate the user in BES. Right Click user and Set Activation Password.
Disconnect the BB from the PC. (Probably has no play in the situation, but lets limit the possibilities)
On the BB Settings>Options>Advanced Options> Enterprise Activation
Input Email and Activation password set.
(Wipe handheld if nothing is important on there if you like also.)
Settings>Options>Security>General Settings>(Menu button)Wipe Handheld
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