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HP Network Printer Not Accessible From One Workstation

Posted on 2009-07-16
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Last Modified: 2012-05-07
I have a home network with 6 workstations, 2 virtual machines running under VMWare, and 1 HP network printer.  All are DHCP except the printer which is fixed 192.168.1.11. On the newest workstation ("T500"), initially I installed the printer driver and all was well, but suddenly I can no longer print to the printer.  My specific question is: how do I restore printing functionality?

The apparent reason I cannot print is that 192.168.1.11 is no longer visible to T500, although it is visible to all other workstations.  I did not knowingly change anything on the system related to networking, but obviously something changed.

I ran Solarwinds IP Address Tracker from both the T500 and another workstation ("P30g2"):

P30g2:

      192.168.1.1      Available                   
      192.168.1.2      Available                   
      192.168.1.3      Available                   
      192.168.1.4      Used            P13G            
      192.168.1.5      Used            P30G            
      192.168.1.6      Used            Z30G            
      192.168.1.7      Used            p30g2.cable.rcn.com      
      192.168.1.8      Available                   
      192.168.1.9      Used            R31            
      192.168.1.10      Used            VM-ACCOUNTS      
      192.168.1.11      Used            (no name - type = HP-Jet-Direct)            
      192.168.1.12      Available                   
      192.168.1.13      Available                   
      192.168.1.14      Available                   
      192.168.1.15      Available                   
      192.168.1.16      Used            T500            
      192.168.1.17      Available                   
      192.168.1.18      Available                   
      192.168.1.19      Available                   
      192.168.1.20      Used            VM-COBOL-IT      

T500:

      192.168.1.1      Available                   
      192.168.1.2      Available                   
      192.168.1.3      Available                   
      192.168.1.4      Used            P13G             
      192.168.1.5      Used            P30G             
      192.168.1.6      Used            Z30G             
      192.168.1.7      Used            P30G2             
      192.168.1.8      Available                   
      192.168.1.9      Used            R31             
      192.168.1.10      Used            VM-ACCOUNTS       
      192.168.1.11      Available                   
      192.168.1.12      Available                   
      192.168.1.13      Available                   
      192.168.1.14      Available                   
      192.168.1.15      Available                   
      192.168.1.16      Used            T500.cable.rcn.com       
      192.168.1.17      Available                   
      192.168.1.18      Available                   
      192.168.1.19      Available                   
      192.168.1.20      Used            VM-COBOL-IT      

As you can see, the T500 sees all other addresses the same as P30g2, with the sole exception of 192.168.1.11 - which it did see OK when I installed the printer driver originally.

I am having some problems with port forwarding on my router, but I don't see how the router could affect peer to peer networking.

Thank you.
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Question by:donestes
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Expert Comment

by:Bing CISM / CISSP
Comment Utility
please post here the IPCONFIG /ALL and ROUTE PRINT results of T500. the results would help, hopefully, as it seems to be a network connection issue.

thanks,
bbao
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by:donestes
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C:\Documents and Settings\Don>ipconfig/all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : T500
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter VMware Network Adapter VMnet8:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for
VMnet8
        Physical Address. . . . . . . . . : 00-50-56-C0-00-08
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : 192.168.113.1
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . :

Ethernet adapter VMware Network Adapter VMnet1:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for
VMnet1
        Physical Address. . . . . . . . . : 00-50-56-C0-00-01
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : 192.168.203.1
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . :

Ethernet adapter Wireless Network Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 5300
        Physical Address. . . . . . . . . : 00-16-EA-B3-E9-1A

Ethernet adapter LAN Intel 82567LM:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Con
nection
        Physical Address. . . . . . . . . : 00-1E-37-DA-55-3A
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.16
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : Friday, July 17, 2009 1:15:39 PM
        Lease Expires . . . . . . . . . . : Monday, July 15, 2019 1:15:39 PM

Ethernet adapter Bluetooth Network:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
        Physical Address. . . . . . . . . : 00-1F-E2-E5-60-60

Ethernet adapter WAN Wireless HS-USB:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Qualcomm Wireless HS-USB Ethernet Ad
apter 9202
        Physical Address. . . . . . . . . : 00-A0-C6-00-00-00

C:\Documents and Settings\Don>ROUTE PRINT
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 50 56 c0 00 08 ...... VMware Virtual Ethernet Adapter for VMnet8
0x3 ...00 50 56 c0 00 01 ...... VMware Virtual Ethernet Adapter for VMnet1
0x4 ...00 16 ea b3 e9 1a ...... Intel(R) Wireless WiFi Link 5300 - Packet Schedu
ler Miniport
0x5 ...00 1e 37 da 55 3a ...... Intel(R) 82567LM Gigabit Network Connection - Pa
cket Scheduler Miniport
0x10007 ...00 1f e2 e5 60 60 ...... Bluetooth LAN Access Server Driver - Packet
Scheduler Miniport
0x30008 ...00 a0 c6 00 00 00 ...... Qualcomm Wireless HS-USB Ethernet Adapter 92
02 - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.16       10
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1       1
      192.168.1.0    255.255.255.0     192.168.1.16    192.168.1.16       10
     192.168.1.16  255.255.255.255        127.0.0.1       127.0.0.1       10
    192.168.1.255  255.255.255.255     192.168.1.16    192.168.1.16       10
    192.168.113.0    255.255.255.0    192.168.113.1   192.168.113.1       20
    192.168.113.1  255.255.255.255        127.0.0.1       127.0.0.1       20
  192.168.113.255  255.255.255.255    192.168.113.1   192.168.113.1       20
    192.168.203.0    255.255.255.0    192.168.203.1   192.168.203.1       20
    192.168.203.1  255.255.255.255        127.0.0.1       127.0.0.1       20
  192.168.203.255  255.255.255.255    192.168.203.1   192.168.203.1       20
        224.0.0.0        240.0.0.0     192.168.1.16    192.168.1.16       10
        224.0.0.0        240.0.0.0    192.168.113.1   192.168.113.1       20
        224.0.0.0        240.0.0.0    192.168.203.1   192.168.203.1       20
  255.255.255.255  255.255.255.255     192.168.1.16           10007       1
  255.255.255.255  255.255.255.255     192.168.1.16           30008       1
  255.255.255.255  255.255.255.255     192.168.1.16               4       1
  255.255.255.255  255.255.255.255     192.168.1.16    192.168.1.16       1
  255.255.255.255  255.255.255.255    192.168.113.1   192.168.113.1       1
  255.255.255.255  255.255.255.255    192.168.203.1   192.168.203.1       1
Default Gateway:       192.168.1.1
===========================================================================
Persistent Routes:
  None

C:\Documents and Settings\Don>
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LVL 37

Expert Comment

by:Bing CISM / CISSP
Comment Utility
the results seem fine to me.

could you please do the following tests on T500 and let us know the results?

PING 192.16.1.11
ARP -A

thanks,
bbao
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Author Comment

by:donestes
Comment Utility
There appears to be something related to the router.  When I posted this, I got a timeout in response to a ping.  Now I get this:


C:\Documents and Settings\Don>ping 192.168.1.11

Pinging 192.168.1.11 with 32 bytes of data:

Reply from 192.168.1.11: bytes=32 time=4ms TTL=59
Reply from 192.168.1.11: bytes=32 time=1ms TTL=59
Reply from 192.168.1.11: bytes=32 time=1ms TTL=59
Reply from 192.168.1.11: bytes=32 time=1ms TTL=59

Ping statistics for 192.168.1.11:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 4ms, Average = 1ms

C:\Documents and Settings\Don>arp -a

Interface: 192.168.1.16 --- 0x5
  Internet Address      Physical Address      Type
  192.168.1.1           00-1f-1f-33-35-fc     dynamic
  192.168.1.3           00-11-1a-4c-ef-1a     dynamic
  192.168.1.6           00-0d-56-fd-ae-7f     dynamic
  192.168.1.11          00-01-e6-59-2a-0f     dynamic

C:\Documents and Settings\Don>

And in fact it is printing again, so superficially it appears that it is fixed.

But what was the problem? Unless I understand that, I could accidentally break it again.

What changed in the last 48 hours was that I switched out the router, but I had neglected to go into the configuration and declare 192.168.1.11 to be a fixed address, which I had done with the old router.  How that could make the printer invisible to only one workstation still remains a complete mystery to me.

I could temporarily replace the old router and see if the problem returns.
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Accepted Solution

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Bing CISM / CISSP earned 500 total points
Comment Utility
yes. it seems fixed now. as if you can PING that printer over the network, you should be able to print (if permission is not an issue here).

i am not sure how Solarwinds IP Address Tracker determined the status of 192.168.1.11 (available or not) and resolved the domain name. i speculate the program was using the router (192.168.1.1) as the DNS server to resolve the name, and probably something was wrong for DNS on the router at that moment after you changed the configuration. so that happened?

hope it helps,
bbao
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Author Comment

by:donestes
Comment Utility
Thank you!
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