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windows update failure

Posted on 2009-07-16
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Last Modified: 2013-12-05
windows update doesn't work. error 0xc8001fe. using windows 2000 advanced server.
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Question by:mzimerman
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dstewartjr earned 395 total points
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First lets try Dial-A-Fix
 
http://wiki.lunarsoft.net/wiki/Dial-a-fix
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by:tsptech
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This issue may occur if the Windows Update database is corrupted. Or, it may occur if the McAfee antivirus application is configured to scan the %Windir%\SoftwareDistribution directory. When the McAfee antivirus application scans the .edb file, the antivirus application locks the file. Therefore, Windows Update or Microsoft Update cannot access the file.

1. Try turning on any antivirus.
2. Rename the Software Distribution folder
   1. Click Start, click Run, type notepad, and then click OK.
   2. Copy and then paste the following commands into Notepad.
      net stop wuauserv
      cd %systemroot%
      ren SoftwareDistribution SoftwareDistribution.old
      net start wuauserv
   3. Save the Notepad file on the Desktop as rename.bat. To do this, follow these steps:
         1. In Notepad, click File, click Save As, and then type rename.bat.
         2. In the Save in list, click Desktop.
         3. In the Save as type list, click All Files, and then click Save.
   4. On the Desktop, double-click the rename.bat file to register the Windows Update files.
   5. Try to install updates again.
   6. If the issue is resolved, delete the rename.bat file that you created in these steps.
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by:mzimerman
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antivirus agent off. still get message:
the website has encountered a problem and cannot display the page you are trying to view.
error number 0x8007041d
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by:mzimerman
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also, don't know if it's a related problem but there is an enormous lag in time between any click or keypress and anything happening on screen.
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by:dstewartjr
dstewartjr earned 395 total points
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Did you try Dial-a-fix?
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by:dstewartjr
dstewartjr earned 395 total points
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Either try the dial a fix or run the following .BAT
%Windir%\system32\net.exe stop bits 

%Windir%\system32\net.exe stop wuauserv  
 
 

if exist %Windir%\system32\atl.dll %Windir%\system32\regsvr32.exe /s %Windir%\system32\atl.dll  

if exist %Windir%\system32\jscript.dll %Windir%\system32\regsvr32.exe /s %Windir%\system32\jscript.dll 

if exist %Windir%\system32\softpub.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\softpub.dll  

if exist %Windir%\system32\wuapi.dll %Windir%\system32\regsvr32.exe /s %Windir%\system32\wuapi.dll 

if exist %Windir%\system32\wuaueng.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\wuaueng.dll  

if exist %Windir%\system32\wuaueng1.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\wuaueng1.dll  

if exist %Windir%\system32\wucltui.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\wucltui.dll  

if exist %Windir%\system32\wups.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\wups.dll  

if exist %Windir%\system32\wups2.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\wups2.dll  

if exist %Windir%\system32\wuweb.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\wuweb.dll  

if exist %windir%\system32\iuengine.dll %windir%\system32\regsvr32.exe /s iuengine.dll

if exist %windir%\system32\wuauserv.dll %windir%\system32\regsvr32.exe /s wuauserv.dll

if exist %windir%\system32\cdm.dll %windir%\system32\regsvr32.exe /s cdm.dll

if exist %windir%\system32\msxml2r.dll %windir%\system32\regsvr32.exe /s msxml2r.dll

if exist %windir%\system32\msxml3r.dll %windir%\system32\regsvr32.exe /s msxml3r.dll

if exist %windir%\system32\msxml.dll  %windir%\system32\regsvr32.exe /s msxml.dll

if exist %windir%\system32\msxml3.dll %windir%\system32\regsvr32.exe /s msxml3.dll

if exist %windir%\system32\msxmlr.dll %windir%\system32\regsvr32.exe /s msxmlr.dll

if exist %windir%\system32\msxml2.dll %windir%\system32\regsvr32.exe /s msxml2.dll

if exist %windir%\system32\qmgr.dll %windir%\system32\regsvr32.exe /s qmgr.dll

if exist %windir%\system32\qmgrprxy.dll %windir%\system32\regsvr32.exe /s qmgrprxy.dll

if exist %windir%\system32\iuctl.dll %windir%\system32\regsvr32.exe /s iuctl.dll
 
 
 

rd /s /q %windir%\softwareDistribution

sleep 5

%Windir%\system32\net.exe start bits 

%Windir%\system32\net.exe start wuauserv 
 
 

sc sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
 
 

sc sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
 

wuauclt /resetauthorization /detectnow
 

exit /B 0 

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by:mzimerman
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dial-a-fix did not resolve the problem
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by:mzimerman
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rename.bat did not resolve the problem
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by:dstewartjr
dstewartjr earned 395 total points
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post your windowsupdate.log >>>>be sure to either use attach code snippet or file
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by:dstewartjr
dstewartjr earned 395 total points
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oh, and did you try the other .bat I posted?
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by:mzimerman
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second bat file did not work either. windows asked me again to register files, which I did, but to no avail. same error number as before.
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by:mzimerman
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where do i find the windows update log?
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by:dstewartjr
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It should be under c:\windows or C:\WINNT\Windows Update.log
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by:mzimerman
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I attached both logs found.
Windows-Update.log
WindowsUpdate.log
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by:dstewartjr
dstewartjr earned 395 total points
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Are you running nod32?
 
http://support.microsoft.com/?scid=kb;en-us;902322
further steps to try if needed here:
http://www.tech-archive.net/Archive/Windows/microsoft.public.windowsupdate/2007-07/msg00895.html
 
 
lastly try reinstalling the WUA http://go.microsoft.com/fwlink/?LinkID=100334
 
install from the command line using the following switches  /norestart /quiet /wuforce
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by:dstewartjr
dstewartjr earned 395 total points
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Also is Bits started ?
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by:mzimerman
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Bits is unable to start.
Could not start Background Intelligent Transfer service service on local computer. error 1068: the dependency service or group failed to start.

also:

could not start the com+ event system service on local computer. error 1053: the service did not respond to the start or control request in a tmely manner.
then set to manual and attempted start--- same result

no; nod32 not installed
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by:dstewartjr
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Ok, download bitsadmin.exe
 
and run bitsadmin.exe /util /repairservice at a command prompt
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by:dstewartjr
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by:mzimerman
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bitsadmin.exe reported:

failed to instantiate BITSmanager Interface.
0x8007042c
the dependency service or group failed to start
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by:dstewartjr
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by:mzimerman
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trying to run steps 1-8, but not with much success.

tried to reregister eventsystem
dllregisterserver in es.dll failed. return code was 0x80040206

tried to check DCOM Server Process Launcher Service, but that service is not listed. Could that be the problem?
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by:mzimerman
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nobody answered my last question.
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by:BillDL
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Open Regedit (or perhaps better still RegEdt32) and see if the following keys exist:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DcomLaunch

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DCOMLAUNCH
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by:Merete
Merete earned 35 total points
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Ref to>>windows update doesn't work. error 0xc8001fe. using windows 2000 advanced server.
-------------------------------------------------------------
0xC80001FE -939523586    hrLogWriteFail         unable to write to the log file
Source
http://inetexplorer.mvps.org/archive/wuc.htm
try this
http://social.technet.microsoft.com/Forums/en-US/systemcenterupdates/thread/232e11bc-9d8b-4a6e-bf48-65e755a42660
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by:mzimerman
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neither registry key is there.
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by:BillDL
BillDL earned 70 total points
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>>> "Tried to check DCOM Server Process Launcher Service, but that service is not listed. Could that be the problem?" <<<

Possibly.  If those two registry keys are missing, then the service will not show when you open "services.msc".   I have exported the two registry keys to a *.reg file from my Windows XP Pro SP3 system and have renamed and attached it as a *.txt file.  It is up to you whether you wish to risk renaming it back to a *.reg file and Merging it to your registry, but remember that the *.reg file is from Windows XP and NOT Windows 2000 Server.  Perhaps somebody else could confirm that the registry values on s000 Server should be the same as those on Windows XP.

DcomLaunch-Service.txt
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Author Comment

by:mzimerman
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Can anybody confirm that they are the same?
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Author Closing Comment

by:mzimerman
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Problem was not solved, though it was not for lack of trying. No ideal solution given. Awarding points just to close question out.
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Expert Comment

by:Merete
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It's not the same in my regestry.
But thanks for points doesnt seem right to get them if we didint assist you.
Regards Merete
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