windows update failure

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tsptech

This issue may occur if the Windows Update database is corrupted. Or, it may occur if the McAfee antivirus application is configured to scan the %Windir%\SoftwareDistribution directory. When the McAfee antivirus application scans the .edb file, the antivirus application locks the file. Therefore, Windows Update or Microsoft Update cannot access the file.

1. Try turning on any antivirus.
2. Rename the Software Distribution folder
1. Click Start, click Run, type notepad, and then click OK.
2. Copy and then paste the following commands into Notepad.
net stop wuauserv
cd %systemroot%
ren SoftwareDistribution SoftwareDistribution.old
net start wuauserv
3. Save the Notepad file on the Desktop as rename.bat. To do this, follow these steps:
1. In Notepad, click File, click Save As, and then type rename.bat.
2. In the Save in list, click Desktop.
3. In the Save as type list, click All Files, and then click Save.
4. On the Desktop, double-click the rename.bat file to register the Windows Update files.
5. Try to install updates again.
6. If the issue is resolved, delete the rename.bat file that you created in these steps.

ASKER

antivirus agent off. still get message:
the website has encountered a problem and cannot display the page you are trying to view.
error number 0x8007041d

ASKER

also, don't know if it's a related problem but there is an enormous lag in time between any click or keypress and anything happening on screen.

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ASKER

dial-a-fix did not resolve the problem

ASKER

rename.bat did not resolve the problem

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ASKER

second bat file did not work either. windows asked me again to register files, which I did, but to no avail. same error number as before.

ASKER

where do i find the windows update log?

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ASKER

I attached both logs found.
Windows-Update.log
WindowsUpdate.log

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ASKER

Bits is unable to start.
Could not start Background Intelligent Transfer service service on local computer. error 1068: the dependency service or group failed to start.

also:

could not start the com+ event system service on local computer. error 1053: the service did not respond to the start or control request in a tmely manner.
then set to manual and attempted start--- same result

no; nod32 not installed

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ASKER

bitsadmin.exe reported:

failed to instantiate BITSmanager Interface.
0x8007042c
the dependency service or group failed to start

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ASKER

trying to run steps 1-8, but not with much success.

tried to reregister eventsystem
dllregisterserver in es.dll failed. return code was 0x80040206

tried to check DCOM Server Process Launcher Service, but that service is not listed. Could that be the problem?