Windows 2008 remote control session failed

Posted on 2009-07-16
Last Modified: 2014-06-04
I have a windows 2008 server. I tried to shadow a user session and I get Session (ID X) remote control failed.

Both users are adminstrators on this server.
Steps to recreate problem.
mstsc to the server
in Task Manager click Users Tab
Right click user and select Remote Control.

Question by:banborj
LVL 48

Expert Comment

ID: 24875883
can you remote in if you use the terminal services manager?

Accepted Solution

BobySteel earned 125 total points
ID: 24955269
You should start taskmanager throught "Run as administrator"

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Expert Comment

ID: 25288759
This didn't work for me.
Any other tricks up someones sleeve?

Expert Comment

ID: 26367685
Same here,

Try this if you havent:
In group policy set up this setting appropriately:
Local Computer Policy\Computer Configuration\Administrative Templates\Windows Components\Terminal Services\
"Set rules for remote control of Terminal Services user sessions"
(possibly under a "connections" sub folder)

I am still stuck with this issue though as that did not help iether. Still getting "Remote control failed" with no error code :( (Server 2008 environment (SBS))


Expert Comment

ID: 26422842
Fixed it by using a mmc console ... but i don't remember what it's called. I'll get back to you!

Expert Comment

ID: 26435259
Wholey crap, waiting with baited breath :p

Expert Comment

ID: 34917692
anything on this having the same issue

Expert Comment

ID: 34917729
start Remote Desktop Services Manager with "Run As admin" - once this is done you will be able to controll session.

Expert Comment

ID: 40111682
Also, make sure you don't have the option "use all monitors for the remote session" checked!
I have two monitors and had this checked and had these problems.
My collegae (same admin rights) didn't have this box checked and had no problems at all.
Unchecked the box and the problems were over.
Probably because the users I want to remotely control only have 1 monitor, it somehow get confused.

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