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Email Disappear from Administrator Inbox

Posted on 2009-07-16
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Last Modified: 2012-05-07
Good Day All,

First of all using Exchange 2003 on a Server 2003 box  mail is going to Outlook 2003.

I have this very strange problem where all administrator emails disapper from the inbox (they also do not show up in the deleted items and recover deleted items)

Here is the list of things that I have checked for and please let me know if I am missing something:

-Mail is is pointing to Mailbox - Administrator
-There are no rules...also ran /cleanrules just to make sure.
-Filters are turned off
-I have set to have all Administrator mail to forward copies to a TEST account and mail sticks there without a problem (now mind you this was happening before this).

I dont know what else to check for...any other profile that I load the mail seems to stick without a problem.

Any help would be appreciated.

Thanks,
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Question by:nyrguy45
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by:tallafornia
ID: 24872843
Is it possible one of the Outlook clients opening the Administrator mail has a PST file configured and the mail is being delivered to the PST inbox rather than the exchange inbox (downloading it from exchange).
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by:TDKD
ID: 24872897
Well....it really sounds like the item you mentioned above (Mail pointing to a personal folder) is the culprit, especially since there is nothing in the deleted items folder. Did you make sure that nobaody setup there offsite system to connect to the exchange server recently?? I had the same thing happen to a help desk inbox that we share and the person setup their home PC in order to check the mail, but set it up to pull the mail from the exchange server to a local personal folder.
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by:nyrguy45
ID: 24872970
Tallafornia - I have checked that and mail is not being delivered to a different PST.
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by:tallafornia
ID: 24873483
If there are no rules setup, which you have checked. The only other explanation is the one above that an email client is collecting it Via POP or downloading to a PST. A way to check is close any Email clients that have access to the administrator mailbox and check the mailbox using OWA. If the mail remains in the mailbox. This will point to a client being the culprit.
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by:TDKD
ID: 24873490
Any rules on the server side or client side??
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by:TDKD
ID: 24873502
The other thing it could be is someone that has access to the mail store is infected??
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by:nyrguy45
ID: 24873776
I have made sure that
a) no one has access to the the administrator account
b) no rules on either client or server

I will check the client and stop sending mail to that and test it overnight via OWA.  The only amount of email that it receives is usually backup email errors/completion and they dont come in till late in evening.

I will post my findings tomorrow.

Thank you
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by:TDKD
ID: 24873793
Nothing new installed?? Blackberry stuff?? e-mail Archive Server?
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by:MightySW
ID: 24874101
Hi,  are you are you only showing messages that have been marked as unread?  Click on view and then select advanced.  Look at the dropdown for the types of emails that are being displayed in the inbox.  Select the dropdown and select messages.

The same goes for OWA.  There is a drop down up by the inbox name that shows the filter being applied.

HTH
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by:nyrguy45
ID: 24879069
Thanks all for the suggestions.

I think we are going to re-create the mailbox on exchange level and test it out.
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by:MightySW
ID: 24879638
You checked my post?  You are showing messages and not showing unread messages?
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by:MightySW
ID: 25051478
Hi, any status on this?j

Thanks
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Accepted Solution

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nyrguy45 earned 0 total points
ID: 25072094
Hey all sorry for the long delay I was on vacation and re-creating the mailbox did the trick.  Thanks for all the information.

I tried everything possible, especially everyones suggestions, but to no avail.

I dont know how the points should be sorted out.

Thanks again
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by:MightySW
ID: 25072412
Hi, click that you solved it yourself and reward 0 points.

Thanks
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