Outlook 2003 does not remember password

Sashka54 used Ask the Experts™
Hello expterts.

I have a problem with Outlook 2003 on Windows XP SP3 machine. It keeps asking for a password every time Outlook connects to POP3 server. Email account settings does not save the password (save password box is checked). I tried all 3 methods suggested by M$ in http://support.microsoft.com/?id=290684:

1.Created a new Outlook profile
2. Started Outlook in safe mode
3. Backed up registry and removed user account information from the "Protected Storage System Provider" subkey. Then, reentered password options.

I also tried to uninstall/install Office 2003, detect and repair option from help menu and run SCANPST utility  no luck at all&

Any help is greatly appreciated.

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you could try the below:

Go to control panel/user accounts/advanced/manage passwords and remove any existing entry and try again.
Kamaraj SubramanianApplication Support Analyst

Once the password is entered, the Send/Receive works?  If not, then something is wrong with the email account server.

If Send/Receive does go through, perform a repair of Outlook. With Outlook open, go to Help > Detect and Repair.

If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.



Thanks Experts, but non of this solutions works.
After doing a lot search we found a solution which worked. I was waiting for few days to make sure problem did not return and so far so good.
Here is this solution.


Important: this solution contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. View the following article in the Microsoft Knowledge Base for information about how to back up, restore, and modify the registry: http://support.microsoft.com/kb/256986/ 

Follow the next steps to solve this issue:

1. Close all running programs
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
5. Now choose Edit » New » Expandable String Value
6. Enter "AppData" as a name
7. Double click the new entry
8. Enter "%USERPROFILE%\Application Data" in the value data field.
9. Close the registry editor

It is possible that additional registry keys are missing. Below is a list of all keys that should exist in the "User Shell Folders". There are different ways to add these keys again:
* Use the instructions provided on http://windowsxp.mvps.org/usershellfolders.htm
* Add them manually by following the steps above
* Export the keys from a computer/user on which the issue does not occur, and then importing them again.

To export and import:
1. Logon to Windows with a user account for which the issue does not occur (this may also be a different workstation).
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
5. Right click the "User Shell Folders" key on the left and choose "Export". Specify a name and location of for the export file and click [Save].
6. Close the registry editor
7. Logon to Windows with the user account that experiences this issue
8. Double click on the exported registry key you created in step 5.
9. Click [Yes] when asked if you are sure to add the information, then click [OK] for the "successfully imported" message.

Registry keys that should exist in the "User Shell Folders" key.
The list below has the format "Key Name - Value Data". The type for all keys is "Expandable String Value" (REG_EXPAND_SZ).

* AppData - %USERPROFILE%\Application Data
* Cache - %USERPROFILE%\Local Settings\Temporary Internet Files
* Cookies - %USERPROFILE%\Cookies
* Desktop - %USERPROFILE%\Desktop
* Favorites - %USERPROFILE%\Favorites
* History - %USERPROFILE%\Local Settings\History
* Local AppData - %USERPROFILE%\Local Settings\Application Data
* Local Settings - %USERPROFILE%\Local Settings
* My Pictures - %USERPROFILE%\My Documents\My Pictures
* NetHood - %USERPROFILE%\NetHood
* Personal - %USERPROFILE%\My Documents\
* PrintHood - %USERPROFILE%\PrintHood
* Programs - %USERPROFILE%\Start Menu\Programs
* SendTo - %USERPROFILE%\SendTo
* Start Menu - %USERPROFILE%\Start Menu
* Startup - %USERPROFILE%\Start Menu\Programs\Startup
* Templates - %USERPROFILE%\Templates

The "User Shell Folder" is a subkey of the
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer registry. Entries in this subkey can also appear in the "Shell Folders" subkey and in both HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER. The entries that appear in user User Shell Folders take precedence over those in Shell Folders. The entries that appear in HKEY_CURRENT_USER take precedence over those in HKEY_LOCAL_MACHINE.

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