Task Microsoft Exchange Server reported error 0x8004011D.  The server is not available

Peterson50
Peterson50 used Ask the Experts™
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Have a client using Microsoft Exchange inhouse.  No problem with the client computers.  One of the owners has a laptop at home setup with their exchange account recently the above error message showed up when trying to send/receive e-mail.  The first time I was able to do a detect and repair and everything was working again, the problem has crept up again and the resolution did not work this time.  Any other ideas short of uninstalling and reinstalling Outlook 2003.  Outlook Web Access works fine, fyi
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Commented:
When I attempt to go in and check the Microsoft Exchange Server name and username, I receive an error message "the name could not be resolved, The connection to the Microsoft Exchange Server is unavailable" although I can ping the name with no problem as it is resolving with an ip address, even if I use the ip address I get the same error message.
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Hi,
Are you referring to RPC over HTTP here and is this Exchange 2003 Server. Has anything changed on the Firewall, or on the client.
Login to PC using ur credentials and try accessing ur Mailbox, if that works then Recreate the User & Outlook profile on Client and check again....obviously take backups...
Cheers
Nitin Gupta (gupnit)

Author

Commented:
It is exchange 2003.  The user can log in to their laptop using their credentials at home (profile cached).  Nothing has been changed on the server or client.  Perhaps I  should copy the outlook pst somewwhere and recreate the  user and outlook profile.  The only problem I see is when you reach the point with Outlook of entering the Exchange server, what do I do if it says it cannot resolve the name again or unreachable.
Thanks

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