Link to home
Start Free TrialLog in
Avatar of docvirgo
docvirgoFlag for Australia

asked on

Office 2008 on leopard cannot reinstall

Dear all,

I have had office 2008 on leopard installed until powerpoint started crashing. I decided to uninstall it and reinstall it. This made it worse, i now get error messages from Entourage: "This identity cannot be opened with this version of Entourage" From word, excel, powerpoint: " There is a problem with office database...and it asks to use microsoft database utility to repair it, but it fails towards the end....

Please help
I need it working by monday latest..

Thank you
Gena
Avatar of m53rd
m53rd

Do you need your Entourage database? (ie, locally stored mail and contacts, etc.)

If not, you can delete the /Users/[your username]/Documents/Microsoft User Identity folder as well anything with microsoft in it in /Users/[your username]/Library/Preferences
and /Users/[your username]/Library/Preferences

After that, Office will assume it's opening for the first time.  It should work.
Avatar of docvirgo

ASKER

Dear m53rd,

I do need the database.

thanks
Gena
ASKER CERTIFIED SOLUTION
Avatar of m53rd
m53rd

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
m53rd:

thank you kindly,
will try

Have a good weejkend too
Gena
It finally repaired the identity and started up ok for now, will see.

Thank you
Thank you for your guidance!!!!!