Office 2008 on leopard cannot reinstall

docvirgo
docvirgo used Ask the Experts™
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Dear all,

I have had office 2008 on leopard installed until powerpoint started crashing. I decided to uninstall it and reinstall it. This made it worse, i now get error messages from Entourage: "This identity cannot be opened with this version of Entourage" From word, excel, powerpoint: " There is a problem with office database...and it asks to use microsoft database utility to repair it, but it fails towards the end....

Please help
I need it working by monday latest..

Thank you
Gena
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Commented:
Do you need your Entourage database? (ie, locally stored mail and contacts, etc.)

If not, you can delete the /Users/[your username]/Documents/Microsoft User Identity folder as well anything with microsoft in it in /Users/[your username]/Library/Preferences
and /Users/[your username]/Library/Preferences

After that, Office will assume it's opening for the first time.  It should work.

Author

Commented:
Dear m53rd,

I do need the database.

thanks
Gena
Commented:
Hi Gena,
I'm not sure what to tell you, then.  The problem is clearly with the identity database but the Microsoft repair tool can't repair it.  To me, that sounds like you have to start over.  Nevertheless, here are some additional things you could try:
http://support.microsoft.com/kb/969291

Have a great weekend!

I hope that helps!
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Author

Commented:
m53rd:

thank you kindly,
will try

Have a good weejkend too
Gena

Author

Commented:
It finally repaired the identity and started up ok for now, will see.

Thank you

Author

Commented:
Thank you for your guidance!!!!!

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