Duplicate emails on blackberry device

bakoma
bakoma used Ask the Experts™
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I have a couple of users who are getting duplicate emails on their handhelds even after a complete wipe of the devices.
I have checked the permissions on the accounts in AD and Exchange....all is fine
I verified the versions of the cdo.dll and mapi32.dll files on exchange and BES and they are of the same versions.
I re-activated the device and even did a handheld wipe. After activation, I sent an email and it is still duplicating.
User had a BIS account setup on the but after the wipe, that was cleaned.
I need some help in resolving this issue.
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I would recommend checking the BES is the lastest version. Updating BES usually fixed this kind of strange issues.

Commented:
If the BIS came from the same account, that would do it. A wipe will not kill those. You need to kill the BIS account itself.

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Commented:
Hmare, I would think a handheld wipe actually cleans the entire device to factory defaults.
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Author

Commented:
Shawnshao, I will verify if there is an updated version of BES but right now I am running 4.1.6 which should be the latest out there.
Commented:
It should, but my curve was wiped several times and never managed to lose the BIS account until I called and cancelled the account. The emails would just keep showing up in my in box along with my work emails. Rim tech support said that this was normal behavior.

Author

Commented:
Should I be calling the provider, AT&T or RIM to cancel this?

Commented:
I called RIM for mine.

Author

Commented:
I called AT&T and had them take the BIS account off and re-activated the device successfully. There are no more duplicate emails.

Author

Commented:
Thanks hmare. That did it.

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