I have a couple of users who are getting duplicate emails on their handhelds even after a complete wipe of the devices.
I have checked the permissions on the accounts in AD and Exchange....all is fine
I verified the versions of the cdo.dll and mapi32.dll files on exchange and BES and they are of the same versions.
I re-activated the device and even did a handheld wipe. After activation, I sent an email and it is still duplicating.
User had a BIS account setup on the but after the wipe, that was cleaned.
I need some help in resolving this issue.