Licensing keeps disapearing and dismounting exchange server

cnl83
cnl83 used Ask the Experts™
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My CALs keep disappearing after a day or so. My exchange server and public folders keep dismounting also. Would this have anything to do with Trend Micro Office Scan? and any ideas as to how to resolve this?
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Britt ThompsonSr. Systems Engineer
Top Expert 2009

Commented:
What do you mean by disappearing? Not likely that it has anything to do with Officescan unless you have the firewall drivers installed and enabled and it's blocking access to a licensing server. If you're losing connectivity to a licensing server you probably have some network or DNS issues.

Or, you're over licensed or close to being over licensed and it time to buy 5 additional.

Author

Commented:
Well over night for the past two days the licenses disappear.  When you goto administrative tools / licensing, all of my CALs are missing. I have to re-add and re-activate them.
Britt ThompsonSr. Systems Engineer
Top Expert 2009

Commented:
try exluding the license files from trend...I think these are it. Maybe just exclude LLS

C:\Windows\system32\lls
C:\Windows\system32\licstr.cpa
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Anything in the event viewer? How much disk space do you have remaining? How large is the mailbox store? Is this a Small Business Server?

Author

Commented:
I have about 4 gigs of space remaining on that drive. Im not sure how big the mailbox store is, because I dont know how to check that.

And yes its a SBS.
Take a look through the event viewer and see if you can determine what is making it dismount. I bet you are bumping againt the default max database size limit of 18 GB. I believe this can be changed to a larger size now.

Author

Commented:
Is there anyway to move the file store to a different drive on the same server. I think it is maxing out. That does not explain why my licenses keep disappearing though.

I excluded those files in the scan including the entire system32 directory.
Britt ThompsonSr. Systems Engineer
Top Expert 2009

Commented:
I wouldn't exclude the entire directory for long...prime place for viruses. Will not hurt to do it for testing purposes. Go to the properties of the mailbox store in ESM > Database tab > browse to the new location.

it will dismount the store and move it for you. It's possible the log files are filling up your drive if that's the case. You can get the properties of the storage group and move the log file location the same way.
Britt ThompsonSr. Systems Engineer
Top Expert 2009

Commented:
If you're database size is maxed out there's a registry key to change (Exchange needs to be SP2) : http://support.microsoft.com/kb/912375
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Commented:
Is this SBS or the full product?
If it is the full product then stop and disable the licensing service. It is a piece of junk that just gets in the way.
If this is SBS - then do NOT do that.

Simon.
I had a client that was experiencing exactly the same thing. He had an older server with a small hard drive (actually a raid 1 array) carved into 2 partitions. The C partition was where the Exchange mailbox store and log files were stored and the larger D partition was for user data. The problem he had was his Exchange backups were failing often and the log files would fill up the C partition. When this happened, the user CALS would disappear from the licensing manager. In addition to this, he was bumping against the 18 GB limit and the store was dismounting. What finally fixed the problem was....

1 - moving the mailbox store and logfiles to the D partition (which was larger)
2 - setting limits on mailbox size for each user (so the total was less than 18 GB)
3 - Had users archive or delete old emails
4 - did an offline defrag to shrink the Exchange DB.
5 - Imported the licensing backup file
6 - Resloved the Exchange backup problem
CNL83,
Any luck with this?

Author

Commented:
I moved the mailbox store. It was maxing out my the disk space.

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