Permissions Tab missing from Exchange Mailbox Properties how to get back?

afflik1923
afflik1923 used Ask the Experts™
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Hi,
I have one particular user in an Exchange 2003 / Windows XP / Windows Server 2003 network who we cannot share out his mailbox.

When clicking the properties for his mailbox the window that normally shows the "Permissions" tab has this particular tab missing.

I have arleady searched and found the following but this did not resolve the issue:

http://www.experts-exchange.com/Software/Misc/Q_22137963.html

Also I have tried going to the Others option to grant permissions thorugh delegates, but when I grant say, my user permissions to the users mailbox, and give myself editor permissions, when I OK and then come back to the same page I noticed the settings have not been saved.

What is going on here?

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Could you check what level of access SELF account has on user properties under Security tab? It should have minimum Read/Write access

Author

Commented:
I'm not sure where you quite mean. Can you give me a bit more guidence? Thanks.
Note that for all other users as far as I know in the network this is not a problem. We only have one user with this problem (and this particular user does happen to have the largest amount of emails in his inbox in the company. He had 3.2 GB of storage)
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Author

Commented:
Thanks for the links but those sugestions are similar to those I had already tried from the posting I original posted.

So at present I still have the problem. Any other reasons why this could have occured. I did notice the user has installed hotmail the connector program which allows Hotmail withing Outlook. Should not cause a problem though.

Subash SundharanIT Infrastructure Architect
Commented:
If you run the outlook in safe mode, are you able to see the permission tabs?

Author

Commented:
OK, finally got access to the system again this evening and checking it out in safe mode the permissions tab is still not present.

Any other ideas? Please help, I've got accessto the system tongith and am supposed to sort it for tomorrow morning.

Author

Commented:
Hey, I have found a work around which I don't know why I did not think of befoe. i've logged the user into another PC and voila, the permissions tab is there. So this means there is a local problem with the users Outlook.

Still be good to be able to solve it so if anyone can help great. But at least I can actually do what is necessary to gve access.
Have you tried outlook detect/repair ?

Author

Commented:
Note this issue is stil open in that, on the main person PC's I still cannot get access to the permissions tab.

Note that I have tried reparing Outlook but this has made no difference and also the Exchange Extension is checked.

As said there is a work around. I log in as the same user on another PC, however even this is not quite right.
For example, if I try to grant access through delegates on teh other PC, any changes I make are ignored (For example, I find a user I want to delegate access to, click editor permission for example on Mailbox and OK it, when I come back it has ignored my changes).

I can however right click on a mailbox and allow access this way, however I have to do that one mailbox at a time. The permissions do not cascade down to sob folders.

For example if the user has folders
Inbox, and wthin that boxa ,b and c. if I grant another user acces to inbox, they do not have permission to access b and C,I have to also grant them access to this.

Any other ideas on what I can try here?

Thanks again
IT Infrastructure Architect
Commented:
Did you try uninstalling outlook and installing it fresh? Or try by deleting and recreating user profile in PC (Logon on as local admin and remove the profile after backup).

Author

Commented:
Not tried a complete re-install yet. But that is because this particular user has 2 other email accounts on his profile, one an IMAP and the other a MAPI. As well as a access to a few manually archived PST files.

He has also installed the Outlook connector to get email from his Hotmail account. As he is quite particular about his arrangement of emails etc, I was reluctant to make changes that would upset his settings.

Do you think I have no choice? (I also have to ask someone to fiind me a CD and insert it into his CD drive and email the Product Key) - all things which make me want to avoid having to reinstall).

Subash SundharanIT Infrastructure Architect

Commented:
I think this issue also might have resolved after fixing the account delegation issue.

Author

Commented:
Never really did solve this problem on the particular PC and ended up maintaining from another PC. But can't get frequent enoguh access to the problem PC to fix. So closing anyway. Suggestions all useful.

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