Outlook 2003 error :Unable to cast COM object of type 'PVDMShared.cUtilityClass' to interface type 'PVDMShared._cUtility'.

ILuvDisney used Ask the Experts™
I have an end user who received a 2007 excel spreadsheet.  WE are running 2003 and when she tried to open it, it asked her to install something even though she already had the Compatability tool installed on her machine.  Now every time she opens Outlook she gets this error:  Unable to cast COM object of type 'PVDMShared.cUtilityClass' to interface type 'PVDMShared._cUtility'.  I have un-installed and re-installed Office and the tool to no avail...  Help:)
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-Tools, Options, Advanced Options, Add-In Manager and see if there is anything that doesn't need to be there.


Unfortunately there were no add-ins loaded other than the ones that needed to be there.  We have had 2 other users encounter the same error.  Thank you for trying...
I just fixed this issue for a user in my company.  close Outlook.  look in Add/Remove programs for an application called 'PaperVision Document Viewer' remove it and any other Paper Vision Tools. retart Outlook and the error should be gone.  :)

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