External eSATA Drives Not Being Recognized

NoobNKC
NoobNKC used Ask the Experts™
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I have a Dell PowerEdge 500SC Server with Server 2003 OS. I also have a Bytecc PCI Card that has an eSATA port. (BT-PSAPA). 2 Seagate FreeAgent/Extreme 1.5TB external drives.

When I plug the external drives in the USB they work perfectly, but not what I want (too slow for backups).. When I plug the drives in the eSATA port nothing happens... the drives do not show up. I have installed the latest BIOS updates from Dell and Re-Installed the PCI card. The card shows up in Device Manager and theoretically should work.

What am I missing?

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Commented:
Go back into device manager and refresh/detect plug and play devices. eSata usually requires this each time you put in a drive.
Sometimes you have to have the drive plugged in when you start the computer to have it working in OS.

CT

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Commented:
In device manager under drives/disk nothing other then the drives on the machine are listed. I have also "looked for new devices" within DM, but the same thing happens. Also the PCI card is listed and has been removed and re-installed. The drives are plugged in and I have rebooted the server several times with them plugged in.

still no luck
Try using a different esata cable and have you tested the drive with a different computer with an esata?

CT
Commented:
Contacted card manufacture and moved jumpers on card from 2,3 to 1,2 to enable eSATA...

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