ammarhaider
asked on
CUE Auto Attendant
I am trying to create a custom script using the GUI of Cisco Unity Express. The script and the application are created successfully with "Dial by Extension anytime" but when i dial the call in number and then try to dial an extension it simply says "You have dialed an invalid phone number." Extensions are three digits in length.Dialing zero is working fine as it does reach the operator's extension. I am fairly new to cisco so I do not know where I am going wrong. The configuration seems to be pretty simple but this is the problem i am facing. Help is appreciated.
ASKER
It is working with CME (Cisco Unfied Communications manager express)
ASKER
se-172-21-1-2> show ccn application
Name: ciscomwiapplication
Description: ciscomwiapplication
Application type: aa
Script: setmwi.aef
ID number: 0
Enabled: yes
Maximum number of sessions: 6
CallControlGroupID: 0
strMWI_OFF_DN: 788
strMWI_ON_DN: 777
Name: msgnotification
Description: msgnotification
Application type: aa
Script: msgnotify.aef
ID number: 1
Enabled: yes
Maximum number of sessions: 6
DelayBeforeSendDTMF: 1
logoutUri: http://localhost/voicemail/vxmlscripts/mbxLogout.jsp
Name: voicemail
Description: voicemail
Application type: aa
Script: voicebrowser.aef
ID number: 2
Enabled: yes
Maximum number of sessions: 6
logoutUri: http://localhost/voicemail/vxmlscripts/mbxLogout.jsp
uri: http://localhost/voicemail/vxmlscripts/login.vxml
Name: autoattendant
Description: autoattendant
Application type: aa
Script: aa.aef
ID number: 3
Enabled: yes
Maximum number of sessions: 6
allowExternalTransfers: true
busClosedPrompt: AABusinessClosed.wav
businessSchedule: normal
busOpenPrompt: AABusinessOpen.wav
dialByExtnAnytime: true
dialByExtnAnytimeInputLeng th: 3
dialByFirstName: false
disconnectAfterMenu: false
holidayPrompt: AAHolidayPrompt.wav
MaxRetry: 3
operExtn: 500
welcomePrompt: AAWelcome.wav
Name: promptmgmt
Description: promptmgmt
Application type: aa
Script: promptmgmt.aef
ID number: 4
Enabled: yes
Maximum number of sessions: 1
Name: mycustomaa
Description: mycustomaa
Application type: aa
Script: mycustomscript.aef
ID number: 5
Enabled: yes
Maximum number of sessions: 6
se-172-21-1-2>
Name: ciscomwiapplication
Description: ciscomwiapplication
Application type: aa
Script: setmwi.aef
ID number: 0
Enabled: yes
Maximum number of sessions: 6
CallControlGroupID: 0
strMWI_OFF_DN: 788
strMWI_ON_DN: 777
Name: msgnotification
Description: msgnotification
Application type: aa
Script: msgnotify.aef
ID number: 1
Enabled: yes
Maximum number of sessions: 6
DelayBeforeSendDTMF: 1
logoutUri: http://localhost/voicemail/vxmlscripts/mbxLogout.jsp
Name: voicemail
Description: voicemail
Application type: aa
Script: voicebrowser.aef
ID number: 2
Enabled: yes
Maximum number of sessions: 6
logoutUri: http://localhost/voicemail/vxmlscripts/mbxLogout.jsp
uri: http://localhost/voicemail/vxmlscripts/login.vxml
Name: autoattendant
Description: autoattendant
Application type: aa
Script: aa.aef
ID number: 3
Enabled: yes
Maximum number of sessions: 6
allowExternalTransfers: true
busClosedPrompt: AABusinessClosed.wav
businessSchedule: normal
busOpenPrompt: AABusinessOpen.wav
dialByExtnAnytime: true
dialByExtnAnytimeInputLeng
dialByFirstName: false
disconnectAfterMenu: false
holidayPrompt: AAHolidayPrompt.wav
MaxRetry: 3
operExtn: 500
welcomePrompt: AAWelcome.wav
Name: promptmgmt
Description: promptmgmt
Application type: aa
Script: promptmgmt.aef
ID number: 4
Enabled: yes
Maximum number of sessions: 1
Name: mycustomaa
Description: mycustomaa
Application type: aa
Script: mycustomscript.aef
ID number: 5
Enabled: yes
Maximum number of sessions: 6
se-172-21-1-2>
the integration between CUE and CME is working fine?
please post sh run from CUE?
i think the CUE could not find the CME extensions.
please post sh run from CUE?
i think the CUE could not find the CME extensions.
ASKER
Here is the output of CUE sh run: Please note that I am using three different set of extensions starting with 3,4 and 5.
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2009.07.18 22:28:39 =~=~=~=~=~=~=~=~=~=~=~=
[0;1mse-172-21-1-22>> [0ms[0K[4hhop[4l [4hw run
[0m[4lse-172-21-1-22>> show run[0KGenerating configuration:
hostname se-172-21-1-2
ip domain-name xxxx.local
system language preferred "en_US"
ip name-server 172.21.1.10
ntp server 172.21.1.1 prefer
site name local
site-hostname 172.21.1.1
web credentials hidden "xxx"
end site
groupname Administrators create
groupname Broadcasters create
username admin create
username Ammar create
username Anil create
username gretta create
username Jihad create
username Lakshmi create
username Leena create
username MG create
username Praseetha create
username Priya create
username Rama create
username Sujit create
username Farooqui create
username Gunasekaran create
username Divya create
username khan create
username Pandiyan create
username Baptist create
username Hasan create
username Karim create
username Srinivas create
username Reception create
username Ammar phonenumber "512"
username Anil phonenumber "509"
username gretta phonenumber "503"
username Jihad phonenumber "505"
username Lakshmi phonenumber "506"
username Leena phonenumber "501"
username MG phonenumber "502"
username Praseetha phonenumber "508"
username Priya phonenumber "510"
username Rama phonenumber "504"
username Sujit phonenumber "507"
username Farooqui phonenumber "518"
username Gunasekaran phonenumber "513"
username Divya phonenumber "515"
username khan phonenumber "511"
username Pandiyan phonenumber "305"
username Baptist phonenumber "304"
username Hasan phonenumber "302"
username Karim phonenumber "303"
username Srinivas phonenumber "301"
username Reception phonenumber "500"
groupname Administrators member admin
groupname Administrators member Ammar
groupname Administrators privilege ManagePrompts
groupname Administrators privilege broadcast
groupname Administrators privilege local-broadcast
groupname Administrators privilege ManagePublicList
groupname Administrators privilege ViewPrivateList
groupname Administrators privilege vm-imap
groupname Administrators privilege ViewHistoricalReports
groupname Administrators privilege ViewRealTimeReports
groupname Administrators privilege superuser
groupname Broadcasters privilege broadcast
restriction msg-notification create
restriction msg-notification min-digits 1
restriction msg-notification max-digits 30
restriction msg-notification dial-string preference 1 pattern * allowed
backup server url "ftp://127.0.0.1/ftp" credentials hidden "xxx"
ccn application autoattendant aa
description "autoattendant"
enabled
maxsessions 6
script "aa.aef"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "false"
parameter "allowExternalTransfers" "true"
parameter "MaxRetry" "3"
parameter "dialByExtnAnytime" "true"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "businessSchedule" "normal"
parameter "dialByExtnAnytimeInputLen gth" "3"
parameter "operExtn" "500"
end application
ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 6
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "788"
parameter "strMWI_ON_DN" "777"
end application
ccn application msgnotification aa
description "msgnotification"
enabled
maxsessions 6
script "msgnotify.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "DelayBeforeSendDTMF" "1"
end application
ccn application mycustomaa aa
description "mycustomaa"
enabled
maxsessions 6
script "mycustomscript.aef"
end application
ccn application promptmgmt aa
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
end application
ccn application voicemail aa
description "voicemail"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
end application
ccn engine
end engine
ccn reporting historical
database local
description "se-172-21-1-2"
end reporting
ccn subsystem sip
gateway address "172.21.1.1"
end subsystem
ccn trigger http urlname msgnotifytrg
application "msgnotification"
enabled
maxsessions 2
end trigger
ccn trigger http urlname mwiapp
application "ciscomwiapplication"
enabled
maxsessions 1
end trigger
ccn trigger sip phonenumber 700
application "voicemail"
enabled
maxsessions 6
end trigger
ccn trigger sip phonenumber 701
application "autoattendant"
enabled
maxsessions 6
end trigger
ccn trigger sip phonenumber 702
application "mycustomaa"
enabled
maxsessions 6
end trigger
ccn trigger sip phonenumber 704
application "promptmgmt"
enabled
maxsessions 1
end trigger
security password lockout policy temp-lock
security pin lockout policy temp-lock
service imap
enable
maxsessions 20
end imap
service phone-authentication
end phone-authentication
service voiceview
enable
end voiceview
voicemail notification enable
voicemail notification preference all
voicemail notification connect-timeout 96
voicemail notification allow-login
voicemail notification email attach
voicemail callerid
voicemail configuration outgoing-email from-address xxx@xxx.com
voicemail broadcast recording time 300
voicemail default messagesize 240
voicemail notification restriction msg-notification
voicemail operator telephone 500
voicemail mailbox owner "Ammar" size 775
description "Ammar mailbox"
login pinless any-phone-number
end mailbox
voicemail mailbox owner "Anil" size 775
description "Anil mailbox"
end mailbox
voicemail mailbox owner "Baptist" size 775
description "Baptist mailbox"
end mailbox
voicemail mailbox owner "Divya" size 775
description "Divya mailbox"
end mailbox
voicemail mailbox owner "Farooqui" size 775
description "Farooqui mailbox"
end mailbox
voicemail mailbox owner "Gunasekaran" size 775
description "Gunasekaran mailbox"
end mailbox
voicemail mailbox owner "Hasan" size 775
description "Hasan mailbox"
end mailbox
voicemail mailbox owner "Jihad" size 775
description "Jihad mailbox"
end mailbox
voicemail mailbox owner "Karim" size 775
description "Karim mailbox"
end mailbox
voicemail mailbox owner "Lakshmi" size 775
description "Lakshmi mailbox"
end mailbox
voicemail mailbox owner "Leena" size 775
description "Leena mailbox"
end mailbox
voicemail mailbox owner "MG" size 775
description "MG mailbox"
end mailbox
voicemail mailbox owner "Pandiyan" size 775
description "Pandiyan mailbox"
end mailbox
voicemail mailbox owner "Praseetha" size 775
description "Praseetha mailbox"
end mailbox
voicemail mailbox owner "Priya" size 775
description "Priya mailbox"
end mailbox
voicemail mailbox owner "Rama" size 775
description "Rama mailbox"
end mailbox
voicemail mailbox owner "Srinivas" size 775
description "Srinivas mailbox"
end mailbox
voicemail mailbox owner "Sujit" size 775
description "Sujit mailbox"
end mailbox
voicemail mailbox owner "gretta" size 775
description "gretta mailbox"
login pinless any-phone-number
end mailbox
voicemail mailbox owner "khan" size 775
description "khan mailbox"
end mailbox
voicemail notification cascading enable
voicemail notification owner Ammar enable
voicemail notification owner Anil enable
voicemail notification owner MG enable
voicemail notification owner Srinivas enable
voicemail notification owner Farooqui enable
end
[0;1mse-172-21-1-2> [0m[0K
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2009.07.18 22:28:39 =~=~=~=~=~=~=~=~=~=~=~=
[0;1mse-172-21-1-22>> [0ms[0K[4hhop[4l [4hw run
[0m[4lse-172-21-1-22>>
hostname se-172-21-1-2
ip domain-name xxxx.local
system language preferred "en_US"
ip name-server 172.21.1.10
ntp server 172.21.1.1 prefer
site name local
site-hostname 172.21.1.1
web credentials hidden "xxx"
end site
groupname Administrators create
groupname Broadcasters create
username admin create
username Ammar create
username Anil create
username gretta create
username Jihad create
username Lakshmi create
username Leena create
username MG create
username Praseetha create
username Priya create
username Rama create
username Sujit create
username Farooqui create
username Gunasekaran create
username Divya create
username khan create
username Pandiyan create
username Baptist create
username Hasan create
username Karim create
username Srinivas create
username Reception create
username Ammar phonenumber "512"
username Anil phonenumber "509"
username gretta phonenumber "503"
username Jihad phonenumber "505"
username Lakshmi phonenumber "506"
username Leena phonenumber "501"
username MG phonenumber "502"
username Praseetha phonenumber "508"
username Priya phonenumber "510"
username Rama phonenumber "504"
username Sujit phonenumber "507"
username Farooqui phonenumber "518"
username Gunasekaran phonenumber "513"
username Divya phonenumber "515"
username khan phonenumber "511"
username Pandiyan phonenumber "305"
username Baptist phonenumber "304"
username Hasan phonenumber "302"
username Karim phonenumber "303"
username Srinivas phonenumber "301"
username Reception phonenumber "500"
groupname Administrators member admin
groupname Administrators member Ammar
groupname Administrators privilege ManagePrompts
groupname Administrators privilege broadcast
groupname Administrators privilege local-broadcast
groupname Administrators privilege ManagePublicList
groupname Administrators privilege ViewPrivateList
groupname Administrators privilege vm-imap
groupname Administrators privilege ViewHistoricalReports
groupname Administrators privilege ViewRealTimeReports
groupname Administrators privilege superuser
groupname Broadcasters privilege broadcast
restriction msg-notification create
restriction msg-notification min-digits 1
restriction msg-notification max-digits 30
restriction msg-notification dial-string preference 1 pattern * allowed
backup server url "ftp://127.0.0.1/ftp" credentials hidden "xxx"
ccn application autoattendant aa
description "autoattendant"
enabled
maxsessions 6
script "aa.aef"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "false"
parameter "allowExternalTransfers" "true"
parameter "MaxRetry" "3"
parameter "dialByExtnAnytime" "true"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "businessSchedule" "normal"
parameter "dialByExtnAnytimeInputLen
parameter "operExtn" "500"
end application
ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 6
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "788"
parameter "strMWI_ON_DN" "777"
end application
ccn application msgnotification aa
description "msgnotification"
enabled
maxsessions 6
script "msgnotify.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "DelayBeforeSendDTMF" "1"
end application
ccn application mycustomaa aa
description "mycustomaa"
enabled
maxsessions 6
script "mycustomscript.aef"
end application
ccn application promptmgmt aa
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
end application
ccn application voicemail aa
description "voicemail"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
end application
ccn engine
end engine
ccn reporting historical
database local
description "se-172-21-1-2"
end reporting
ccn subsystem sip
gateway address "172.21.1.1"
end subsystem
ccn trigger http urlname msgnotifytrg
application "msgnotification"
enabled
maxsessions 2
end trigger
ccn trigger http urlname mwiapp
application "ciscomwiapplication"
enabled
maxsessions 1
end trigger
ccn trigger sip phonenumber 700
application "voicemail"
enabled
maxsessions 6
end trigger
ccn trigger sip phonenumber 701
application "autoattendant"
enabled
maxsessions 6
end trigger
ccn trigger sip phonenumber 702
application "mycustomaa"
enabled
maxsessions 6
end trigger
ccn trigger sip phonenumber 704
application "promptmgmt"
enabled
maxsessions 1
end trigger
security password lockout policy temp-lock
security pin lockout policy temp-lock
service imap
enable
maxsessions 20
end imap
service phone-authentication
end phone-authentication
service voiceview
enable
end voiceview
voicemail notification enable
voicemail notification preference all
voicemail notification connect-timeout 96
voicemail notification allow-login
voicemail notification email attach
voicemail callerid
voicemail configuration outgoing-email from-address xxx@xxx.com
voicemail broadcast recording time 300
voicemail default messagesize 240
voicemail notification restriction msg-notification
voicemail operator telephone 500
voicemail mailbox owner "Ammar" size 775
description "Ammar mailbox"
login pinless any-phone-number
end mailbox
voicemail mailbox owner "Anil" size 775
description "Anil mailbox"
end mailbox
voicemail mailbox owner "Baptist" size 775
description "Baptist mailbox"
end mailbox
voicemail mailbox owner "Divya" size 775
description "Divya mailbox"
end mailbox
voicemail mailbox owner "Farooqui" size 775
description "Farooqui mailbox"
end mailbox
voicemail mailbox owner "Gunasekaran" size 775
description "Gunasekaran mailbox"
end mailbox
voicemail mailbox owner "Hasan" size 775
description "Hasan mailbox"
end mailbox
voicemail mailbox owner "Jihad" size 775
description "Jihad mailbox"
end mailbox
voicemail mailbox owner "Karim" size 775
description "Karim mailbox"
end mailbox
voicemail mailbox owner "Lakshmi" size 775
description "Lakshmi mailbox"
end mailbox
voicemail mailbox owner "Leena" size 775
description "Leena mailbox"
end mailbox
voicemail mailbox owner "MG" size 775
description "MG mailbox"
end mailbox
voicemail mailbox owner "Pandiyan" size 775
description "Pandiyan mailbox"
end mailbox
voicemail mailbox owner "Praseetha" size 775
description "Praseetha mailbox"
end mailbox
voicemail mailbox owner "Priya" size 775
description "Priya mailbox"
end mailbox
voicemail mailbox owner "Rama" size 775
description "Rama mailbox"
end mailbox
voicemail mailbox owner "Srinivas" size 775
description "Srinivas mailbox"
end mailbox
voicemail mailbox owner "Sujit" size 775
description "Sujit mailbox"
end mailbox
voicemail mailbox owner "gretta" size 775
description "gretta mailbox"
login pinless any-phone-number
end mailbox
voicemail mailbox owner "khan" size 775
description "khan mailbox"
end mailbox
voicemail notification cascading enable
voicemail notification owner Ammar enable
voicemail notification owner Anil enable
voicemail notification owner MG enable
voicemail notification owner Srinivas enable
voicemail notification owner Farooqui enable
end
[0;1mse-172-21-1-2> [0m[0K
i did not find any problem with the configuration.
did you modify the default script?
did you modify the default script?
ASKER
Thanks for the prompy replies dear.
No i did not modify the default script. The default application "autoattendant" is running fine. I want a dept. to have its won autattendant and hence i am configuring this (mycustomaa). It is to be used for extensions starting with 4.
No i did not modify the default script. The default application "autoattendant" is running fine. I want a dept. to have its won autattendant and hence i am configuring this (mycustomaa). It is to be used for extensions starting with 4.
so the problem is with mycustomaa?!
ASKER
yes dear.
if the problem with mycustomaa, you dont have any parameter under this application.
ASKER
I have created a custom script (mycustomscript.aef) which is being utilized in this application. I did it using the CUE GUI.
se-172-21-1-2> show ccn script
Name: setmwi.aef
Script type: aa
Create Date: Mon Apr 06 04:23:31 GST 2009
Last Modified Date: Mon Apr 06 04:23:31 GST 2009
Length in Bytes: 26988
Name: msgnotify.aef
Script type: aa
Create Date: Mon Apr 06 04:23:54 GST 2009
Last Modified Date: Mon Apr 06 04:23:54 GST 2009
Length in Bytes: 40096
Name: voicebrowser.aef
Script type: aa
Create Date: Mon Apr 06 04:24:11 GST 2009
Last Modified Date: Mon Apr 06 04:24:11 GST 2009
Length in Bytes: 15371
Name: aa.aef
Script type: aa
Create Date: Mon Apr 06 04:24:26 GST 2009
Last Modified Date: Mon Apr 06 04:24:26 GST 2009
Length in Bytes: 92340
Name: promptmgmt.aef
Script type: aa
Create Date: Mon Apr 06 04:24:52 GST 2009
Last Modified Date: Mon Apr 06 04:24:52 GST 2009
Length in Bytes: 136961
Name: checkaltgreet.aef
Script type: aa
Create Date: Mon Apr 06 04:25:10 GST 2009
Last Modified Date: Mon Apr 06 04:25:10 GST 2009
Length in Bytes: 11876
Name: xfermailbox.aef
Script type: aa
Create Date: Mon Apr 06 04:25:14 GST 2009
Last Modified Date: Mon Apr 06 04:25:14 GST 2009
Length in Bytes: 7579
Name: aasimple.aef
Script type: aa
Create Date: Mon Apr 06 04:25:19 GST 2009
Last Modified Date: Mon Apr 06 04:25:19 GST 2009
Length in Bytes: 34679
Name: mycustomscript.aef
Script type: aa
Create Date: Sat Jul 18 17:21:23 GST 2009
Last Modified Date: Sat Jul 18 21:09:31 GST 2009
Length in Bytes: 25645
se-172-21-1-2> ccn ?
call Active call related information
copy Copy data from one location to another
delete Remove data
rename Rename a local data file
reporting historical Reporting
trace Trace
se-172-21-1-2>
se-172-21-1-2> show ccn script
Name: setmwi.aef
Script type: aa
Create Date: Mon Apr 06 04:23:31 GST 2009
Last Modified Date: Mon Apr 06 04:23:31 GST 2009
Length in Bytes: 26988
Name: msgnotify.aef
Script type: aa
Create Date: Mon Apr 06 04:23:54 GST 2009
Last Modified Date: Mon Apr 06 04:23:54 GST 2009
Length in Bytes: 40096
Name: voicebrowser.aef
Script type: aa
Create Date: Mon Apr 06 04:24:11 GST 2009
Last Modified Date: Mon Apr 06 04:24:11 GST 2009
Length in Bytes: 15371
Name: aa.aef
Script type: aa
Create Date: Mon Apr 06 04:24:26 GST 2009
Last Modified Date: Mon Apr 06 04:24:26 GST 2009
Length in Bytes: 92340
Name: promptmgmt.aef
Script type: aa
Create Date: Mon Apr 06 04:24:52 GST 2009
Last Modified Date: Mon Apr 06 04:24:52 GST 2009
Length in Bytes: 136961
Name: checkaltgreet.aef
Script type: aa
Create Date: Mon Apr 06 04:25:10 GST 2009
Last Modified Date: Mon Apr 06 04:25:10 GST 2009
Length in Bytes: 11876
Name: xfermailbox.aef
Script type: aa
Create Date: Mon Apr 06 04:25:14 GST 2009
Last Modified Date: Mon Apr 06 04:25:14 GST 2009
Length in Bytes: 7579
Name: aasimple.aef
Script type: aa
Create Date: Mon Apr 06 04:25:19 GST 2009
Last Modified Date: Mon Apr 06 04:25:19 GST 2009
Length in Bytes: 34679
Name: mycustomscript.aef
Script type: aa
Create Date: Sat Jul 18 17:21:23 GST 2009
Last Modified Date: Sat Jul 18 21:09:31 GST 2009
Length in Bytes: 25645
se-172-21-1-2> ccn ?
call Active call related information
copy Copy data from one location to another
delete Remove data
rename Rename a local data file
reporting historical Reporting
trace Trace
se-172-21-1-2>
i need screen shot from your CUE please if you dont mind.
if you can send me the script itself.
if you can send me the script itself.
ASKER
also fine, now lets check if the extensions are accessable from the CUE.
ASKER
what do you mean by that? I mean how do i test? Direct extension dialing is fine. Moreover, using the default autoattendant is also fine and you can reach any extension.
could you please post the default script?
sorry i disturb you.
but because i dont have access to the system
sorry i disturb you.
but because i dont have access to the system
ASKER
No no no its very fine with me dear. I appreciate your help. You can find the script for the default autoattendant application in the CUE log posted above. Let me do it again here.
ccn application autoattendant aa
description "autoattendant"
enabled
maxsessions 6
script "aa.aef"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "false"
parameter "allowExternalTransfers" "true"
parameter "MaxRetry" "3"
parameter "dialByExtnAnytime" "true"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "businessSchedule" "normal"
parameter "dialByExtnAnytimeInputLen gth" "3"
parameter "operExtn" "500"
end application
ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 6
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "788"
parameter "strMWI_ON_DN" "777"
end application
ccn application msgnotification aa
description "msgnotification"
enabled
maxsessions 6
script "msgnotify.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "DelayBeforeSendDTMF" "1"
end application
ccn application mycustomaa aa
description "mycustomaa"
enabled
maxsessions 6
script "mycustomscript.aef"
end application
ccn application promptmgmt aa
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
end application
ccn application voicemail aa
description "voicemail"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
end application
ccn engine
end engine
ccn application autoattendant aa
description "autoattendant"
enabled
maxsessions 6
script "aa.aef"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "false"
parameter "allowExternalTransfers" "true"
parameter "MaxRetry" "3"
parameter "dialByExtnAnytime" "true"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "businessSchedule" "normal"
parameter "dialByExtnAnytimeInputLen
parameter "operExtn" "500"
end application
ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 6
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "788"
parameter "strMWI_ON_DN" "777"
end application
ccn application msgnotification aa
description "msgnotification"
enabled
maxsessions 6
script "msgnotify.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "DelayBeforeSendDTMF" "1"
end application
ccn application mycustomaa aa
description "mycustomaa"
enabled
maxsessions 6
script "mycustomscript.aef"
end application
ccn application promptmgmt aa
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
end application
ccn application voicemail aa
description "voicemail"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
end application
ccn engine
end engine
i will make it in my lab and i will come back to you within 15 min
ASKER
and how can i thank you for that?
thanks, i did it and it is working fine.
did you try to call the AA pilot from internal?
did you try to call the AA pilot from internal?
ASKER
oh yes...when i call 702, it plays my welcome message and mainmenu. it even reaches the operator's extension when i press zero but does not go directly to other extensions.
did you try to reload the CUE?
ASKER
no i did not...since the changes take place immediately, i did not..ok let me do that and get back..
ok waiting for you
ASKER
Nopes....still the same message "You have dialed an invalid phone number". I even reloaded the router but still the same. There is something very small that we are missing i guess.
ok, remove the configuration.
i mean the custom AA and the dial-peer and create them again, hopefully it will work
i mean the custom AA and the dial-peer and create them again, hopefully it will work
can you give me access, i will give you my private email.
if dial 702 the 401 the operator extension what will happen????
ASKER CERTIFIED SOLUTION
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thank you very much, any time.
can you please post more details cuz i face sane problem when i change extension length to 4 in cue it works but i choose 3 as extension length it doesnt work even after changing the dial peer
could you please post the CUE configuration?