Exchange Server 2003  SYNC error 85010014

Holguer used Ask the Experts™
We have an Exchange Server 2003  that provides email communication services to LAN and Webmail users. Currently, we receive a request to add smart phone users to it.
We purchase a SSL cetificate, installed on the server and dowloaded the cetificate to the smat phones.
 When we attempt to SYNC to the mail server with the smart phone,  the login screen keep appearing, in other words the server does not like the user name and password provided; nevertheless,  the credentials are valid because we can login using the Webmail interface without any issues. Then we check the error messages in the smart phone and we found that Active Sync has encountered a problem:  a problem has occured with syncronization with server,  error code 85010014.
We believe is an authentication issue with the server, Any ideas how we can resolve this problem?
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Expert of the Quarter 2009
Expert of the Year 2009
If you look in the event viewer you should see the cause of this problem. It is VERY common. I don't know how many posts there have been. I even know the KB article number off by heart - 817379.
It is caused by having forms based authentication and/or require SSL enabled on the /exchange virtual directory.


Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial