Exchange Server 2003 Mailbox Management Report Shows as "Untiled Attachment"

Ehab Salem
Ehab Salem used Ask the Experts™
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I have a site where the Mailbox Management Report when sent by email to the exch admin Shows the attachment as "Untiled Attachment". The attachment is ok, it can be opened by any text editor and contains the correct data, but it should be "report.txt".

Any suggestions?
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I didn't think you could change this name, can you see it properly in another client?

What client are you using?

Author

Commented:
Actually there are several servers on the same root domain connected thru VPN. All servers produce the report as "Report.txt" but this single server is "Untitled Attachement". We use Outlook 2003.
I cant find anywhere to change it, only thing could be a corrupt mailbox management script, I'd be removing and recreating a fresh one, but even then you don't get to name the file...
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Author

Commented:
How would I recreate a new script? It worth to try.
in Exchange system manager, under recipients, recipient policies, right click in the right hand pane and select new -> policy and select the 'mailbox manager settings' option, give it a name and leave the options as default, only thing is to ensure you check the box for sending the report to someone..

Author

Commented:
Same attachment name.
The receip policy applies to all servers, and only one gives this strange attachment name.
then do you have some third party software on this one?

AntiVirus, antispam or the like...

Author

Commented:
Today I discovered something strange:
I accessed my email from OWA and found that the attachment name is "Report.txt", the same mail if accessed from Outlook shows the attach as untitled attachment!!!!!!
I forwarded the mail to my yahoo account in Yahoo it also untitled attachment!!!!!!
Thats where I was going originally, that the client somehow rewrote the contents either through some sort of spam filter, antivirus, attachment screening etc..

Could it be that your profile is corrupt, might be worth trying another outlook profile.

Try sending the report to yahoo from your OWA, I suspect it is a local outlook issue and this will appear as report.txt. It will definitively test it anyway..

Author

Commented:
Yahoo receives all attachments as "Untitled". After some tests I am really confused and do not know when is this happening.
I created a test user and on the same machine I created a new Outlook profile and the attachment is received as "report.txt".
I opened my account from another machine and the report is "Untitled attachment"
I forwarded the mail from the test user to myself and it came "Untitled Attachment"
Subash SundharanIT Infrastructure Architect
Commented:
This really an interesting problem.. :-)

Try to receive the mail with text attachment in outlook safe mode
(in run type outlook /safe and open outlook)
If you send any other txt file will it receive as "Untitled attachment" ??

I have seen in one EE post, Google desktop causing similar kind of issues.
Initially it sounds like a corrupt profile, however testing your account from another machine usually rules that out, however you may have roaming profiles and desktop redirection etc, so it may very well be the same profile..

If you create another profile, was it accessible from the other machine?

Author

Commented:
Only My documents is "Roamed", nothing else.
I did not understand what you mean by:
If you create another profile, was it accessible from the other machine?
If you don't have roaming profile, then maybe your mailbox is corrupt?

Integrity check?

Author

Commented:
Accessing the mailbox from OWA shows the attachment as "Report.txt".
oops, I mean profile is corrupt, sry..

So I'd start a fresh profile and copy the relevant settings over, or configure from scratch..

Give the points to subsun, I think the safe mode would have worked too, although not a perm fix.

Commented:
Even in safe mode it shows the same untitled attachment.

I think it does not worth to spend more time on it. Thank you for your help anyhow.
Subash SundharanIT Infrastructure Architect

Commented:
outlook should be open in safe mode before you receive the email with txt attachment.

Author

Commented:
This is what I did.
Subash SundharanIT Infrastructure Architect

Commented:
Once you receive the attachment in outlook, Does the same attachment in OWA shows as txt file?

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