Hi, I have an HP Laserjet P2014 which I am trying to move to a new computer in the office. It worked fine on the previous computer to which it was attached.
During the first attempt at installing the printer on the new computer, I mistakenly cancelled the process in the middle. Since then the printer comes up as "unknown device" whenever I reconnect it and try to install. I get a balloon popping up saying "USB device not recognized".
I have tried rebooting the PC, restarting the printer, and changing the USB port to which the printer is connected. I've gone into device manager and uninstalled the "unknown device" which appears under USB Root Hub. If I try to to open the unknown device and update its driver with the one I have downloaded from the HP site, I get the error "The specified location does not contain information about your hardware".
How can I clear Window's "opinion" of this printer so it can be installed properly?
Thanks in advance.