software to keep tracking internet connection

Kin Fat SZE
Kin Fat SZE used Ask the Experts™
on
Hi,

I want to know is any software to keep tracking internet connection status (keep logs)?
Recently, I begin play pc online games. But I discovered internet connection is restarting instantly.
I want to check where the problem is (modern or router).

Thanks
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Most Valuable Expert 2013

Commented:
Do you have separate modem and router?
What makes/models?
Could you give an example of a game that resets your Internet connection when you launch it?
modem : cisco 575 lre http://www.cisco.com/en/US/docs/switches/lan/lre/cpe/software/release/notes/1347401.html
router : dlink dir-655 http://www.dlink.com/products/?pid=530&sec=0

this should either modem or router to let restart internet connection instantly. So That, I can't play online on sometimes (dawn of war II)

wall -> modem -> router -> pc
There should be a setting in the router to keep the connection always alive. Check it.

There should also be logs in the router. See if the log mentioned it has to reestablish the connection of it the connection was lost. this might be an issue with your ISP. The cable or phone line might have a problem.
How to Generate Services Revenue the Easiest Way

This Tuesday! Learn key insights about modern cyber protection services & gain practical strategies to skyrocket business:

- What it takes to build a cloud service portfolio
- How to determine which services will help your unique business grow
- Various use-cases and examples

Are you using a wireless connection to your router?
simplified log on code snippet.

I am using wired connection.

If that router dlink dir 655 able to keep tracking log, did you means the problems should be from that modem/isp?
[INFO] Mon Jul 20 00:24:28 2009 Log viewed by IP address 192.168.0.123
 
[INFO] Mon Jul 20 00:03:34 2009 WAN interface cable has been connected
[INFO] Mon Jul 20 00:03:32 2009 WAN interface cable has been disconnected
 
[INFO] Mon Jul 20 00:03:31 2009 WAN interface cable has been connected
[INFO] Mon Jul 20 00:03:28 2009 WAN interface cable has been disconnected
 
[INFO] Sun Jul 19 22:45:55 2009 WAN interface cable has been connected
[INFO] Sun Jul 19 22:45:52 2009 WAN interface cable has been disconnected
 
[INFO] Sun Jul 19 21:19:05 2009 WAN interface cable has been connected
[INFO] Sun Jul 19 21:19:03 2009 WAN interface cable has been disconnected
 
[INFO] Sun Jul 19 20:48:25 2009 WAN interface cable has been connected
[INFO] Sun Jul 19 20:48:23 2009 WAN interface cable has been disconnected
 
[INFO] Sun Jul 19 17:24:57 2009 WAN interface cable has been connected
[INFO] Sun Jul 19 17:24:54 2009 WAN interface cable has been disconnected
 
[INFO] Sun Jul 19 14:35:38 2009 WAN interface cable has been connected
[INFO] Sun Jul 19 14:35:32 2009 WAN interface cable has been disconnected
 
[INFO] Sun Jul 19 12:11:25 2009 Log cleared by IP address 192.168.0.123

Open in new window

Most Valuable Expert 2013

Commented:
Are you gaming wirelessly  to the router or wired?  If wireless can you try a wired connection and see if you get the same behaviour?

I'm assuming the modem is wired to the D-Link already.

Are you using UPnP or port forwarding for your games?  Don't worry if you don't know.
wired,UPnP
Most Valuable Expert 2013

Commented:
I'm trying to work out why you are connecting via the Cisco CPE
Are you on a single residential 'phone line or a shared extension out of a PBX exchange?
How does the line connect to the outside world once it leave the CPE?
I no deep knowledge about internet connection.. I don't know what means CPE and PBX .....
it should connecting by Leased-line.
phone line and Leased-line is separated

Let you know more information if needed

Most Valuable Expert 2013
Commented:
Cisco 575 LRE (Long Range Ethernet) Customer Premise Equipment (=CPE)
PBX = http://en.wikipedia.org/wiki/Private_branch_exchange

This kind of modem is often used to connect a number of phone lines over an exchange - it's the end user connection at the phone extension.  It's used a lot in hotels and campuses & it works by turning the phone line into a very long ethernet cable.

Because of this there's a possibility that you are connecting as part of a WAN with another router "downstream" of you before your data reaches the "outside world" if this is the case then you don't have control over portforwarding.  There will be a system administrator controlling traffic in and out of the system and they may have policies blocking traffic to known online gaming ports.

Does this sound like the setup you have?
sum up the problem is internet connection will be disconnected and reconnected on some time. Not the problem about port (I can play that game, but disconnected suddenly)

I can't determine when will be happened please see log on comment #24890038
And it seem not the problem of router. I guess it would the problem of modem, may be unstable... Will it?

Thanks
Most Valuable Expert 2013
Commented:
Can you try plugging the computer directly into the modem instead of the router?
I think the problem is with the Cisco unit and how it connects but this should confirm the router has nothing to do with it.
yes good idea i will try tomorrow now is mid night at my time zone
any software can keep tracking of internet connection status
thanks
Most Valuable Expert 2013

Commented:
Most software will simply record bandwidth usage. Windows monitors connection status automatically hence the notifications you get popping up that your connection is lost.

I guess it depends what you want to monitor if it is simply traffic there are lots of options, if you want to log when the connection drops and is re-established this may be more difficult to find. As you've already found there is logging within the D-Link box. There certainly isn't in the CPE.

Currently I'm pointing my finger at your Cisco box but more importantly at the other end of its phone line.
Most Valuable Expert 2011
Top Expert 2011
Commented:
Out of curiosity....
ping -t Your.Default.Gate.Way address
ping -t 4.2.2.2
Have both of those running in seperate windows. When you get a failure, look to see which one is reporting a "Request timed out."

 

 
I am no deep knowledge about network...
my default gate way is  61.4.29.254?
what means 4.2.2.2?
keep tracking on two different command prompt is it?
where the problem is, Request timed out on 61.4.29.254/4.2.2.2  ? modem/router?

Thanks!
"Request timed out." sometime on ping -t 4.2.2.2 what should I known?
Most Valuable Expert 2011
Top Expert 2011
Commented:
Please post an ipconfig /all for us...
start>run>cmd
ipconfig /all
That way we know what we are looking at....
4.2.2.2 is a public (Verizon?) DNS server. The Default Gateway should haev been an internal address. If they both went out, I would lean towards the router. If the public failed, but internal kept on percolating, then I would say modem, as the internal was still going. If internal failed, then most likely the external failed, hence my first thought....
I guess either modem/router is unstable. I needs to check router log is on #comment 24890038
Please let me known a way to check it out..
Thanks
Ethernet adapter @ß#Ú 10:
 
        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller #2
        Physical Address. . . . . . . . . : 00-24-8C-5E-67-1E
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 61.4.29.23
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 61.4.29.254
        DHCP Server . . . . . . . . . . . : 61.4.29.254
        DNS Servers . . . . . . . . . . . : 202.123.77.213
                                            202.123.77.209
        Lease Obtained. . . . . . . . . . : Tuesday, 21 July, 2009 16:00:14
        Lease Expires . . . . . . . . . . : Thursday, 23 July, 2009 16:00:14

Open in new window

Most Valuable Expert 2011
Top Expert 2011

Commented:
Is this a single PC?
yes
Most Valuable Expert 2011
Top Expert 2011

Commented:
Somethinkg isnt adding up. ....
router : dlink dir-655 http://www.dlink.com/products/?pid=530&sec=0
This router would normally be configured for an Inside Address range of 192.168.1.0, or 192.168.1.0... Not a public "61.4.29.23"
Not sure I understand why it is configured this way....
Not too mention......
"Ethernet adapter @ß#Ú 10:"    <~~~~~ Did you name this this way intentionally?
it is internal lan card name. it is traditional Chinese characters....
anyway, is there a way to test source of problem is ? from modem/router.... that is what I am looking for....
Most Valuable Expert 2011
Top Expert 2011

Commented:
And that is what I am trying to help with. If the router has some diagnostics in it (doubful, outside of a ping, tracert etc...), you can look at updating the firmware if there is a more recent version available......
Im just wondering why it is configured the way it is? With a router, normally you will have the public IP on teh WAN interface, with a private addresson teh workstation (eg your laptop).
Basically, this is what I would expect your router's settings to be.....
        IP Address. . . . . . . . . . . . : 61.4.29.23
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 61.4.29.254
        DHCP Server . . . . . . . . . . . : 61.4.29.254
        DNS Servers . . . . . . . . . . . : 202.123.77.213
                                            202.123.77.209
from above.....
"where the problem is, Request timed out on 61.4.29.254/4.2.2.2  ?"
A ping is a simple communication packet which if you get a "Reply Recieved", means you have a connection to that IP. If you lose both pings (Request Timed Out" on the :Internal and the external at the same time, I would lean towards the Router. Because if it was a modem problem only,then the internal ping to the Default Gateway would continue.
Make sure that you open a new CMD window for each ping , and let them sit.....
johnb6767,

First of all, say THANK YOU!

Why I needed tracking internet connection software is keep record on log file to help me find out when is internet connection was off...
Otherwise, I needs to sit on my computer several hours to wait internet connection was off..... (or play that game dawn of war II for several hours)

Okey, I just find the lastest firmware is 1.32NA released on 7/20/2009.
I upgraded firmware and see the router's log tomorrow and how is going on

THANK YOU!
It still needs to restart in period of time after upgrade to latest version (1.32NA) of firmware of router..
I tried connect to pc from modem, up to now no disconnect occur up to now.
I want to test until sunday. up to now, I guess source of problem is from router (dir 655).....
Thank you!
Most Valuable Expert 2011
Top Expert 2011

Commented:
No problem... GL with it!
Thanks for try to help me to fixed it....
I tested for a week.
I discovered the source of problem should be my wireless router dir-655 not stable....
What I can do award points as assist, help you satisfy

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial