Quickbooks 2009 - unable to restore backup

jdana
jdana used Ask the Experts™
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I am attempting to restore a backup file from our server. I am able to backup and restore my current QBW file (QBW to QBB back to QBW). I am unable, however, to restore a previous QBB file. I've tried moving a previous QBB file to my hard drive and doing a restore from there, but again I am unsuccessful. When I attempt to restore, I get no error message. The program simply defaults to the "Open Company File" screen, and no new company files are listed. As a final note, if I hover over a recently created 2009 QBB file with the pointer a balloon appears with the correct Quickbooks version. If I hover over a previous 2009 QBB file, however,  the balloon message indicates that the Quickbooks version cannot be determined.
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Business Consultant (Owner)
Most Valuable Expert 2012
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Commented:
It would appear from here to a bad backup. Quickbooks normally has no problem opening a backup file. It will also convert it if it were in a prior version. You can try calling Intuit to see if they can offer suggestions for recovering the file. Sometimes they have tools if you send the file to them. ... Thinkpads_User

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Commented:
Thanks.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you  and good luck. .... Thinkpads_User

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