KasperSky update failure

besmile4ever
besmile4ever used Ask the Experts™
on
Hi,
Dear all i bought the license for kaspersky and it works for 2 months but now it fails to communicate with the update server.
the log says:
Error connecting to update source http://dnl-10.geo.kaspersky.com/

can u help to resolve this issue.
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Top Expert 2007

Commented:
Hi,
Are you able to access other security sites, antivirus sites?
If you can't access other security sites, it's possible that some nasties are blocking them, check your Hosts file.
Let us know if you can't access all security sites then we can recommend a scanner to scan the system.
If it's only Kaspersky site then maybe something is wrong at Kaspersky's end, have you tried contacting them?

Author

Commented:
I can access other security sites..the issue now with only kaspersky update server?
Top Expert 2007
Commented:
I would try and contact Kaspersky first just to make sure that it's not their server or not caused by a last buggy updates, it can happen.

Was there any new programs installed prior to Kaspersky not being able to update?

Commented:
it happend with me and i did repair to kaspersky then propblem solved.

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