Symantec backup Exec error

casscar
casscar used Ask the Experts™
on
Hi all,

I am installing Symantec Backup Exec 11d on a new pc running Windows XP with the following specs (WXP SP3, 2Gb Ram).

We already have the Symantec installed on another server and we would like to remove it from that server since it will be demolished. While installing locally the Symantec it is giving me the bellow error and nothings installs.


07-16-2009,17:31:40 : E:\BACKUPEXEC11D\WINNT\INSTALL\BE\setup.exe
07-16-2009,17:31:40 : CSetupApp::LoadSetupXML
07-16-2009,17:31:40 : CSetupApp::ScanXML
07-16-2009,17:31:40 : E:\BACKUPEXEC11D\WINNT\INSTALL\BE\Bin\Setup.xml
07-16-2009,17:31:40 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
07-16-2009,17:31:40 : MSI Version = 3.1
07-16-2009,17:31:40 : MSI Package Name = Symantec Backup Exec for Windows Servers.msi
07-16-2009,17:31:40 : System Central Processor = 86
07-16-2009,17:31:40 : Product Type = SETUP_BE
07-16-2009,17:31:40 : Product Name = Symantec Backup Exec for Windows Servers
07-16-2009,17:31:40 : Current Installing GUID ={EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
07-16-2009,17:31:40 : Product Version = 11.0
07-16-2009,17:31:40 : CSetupSupport::IsValidMSIPackage
07-16-2009,17:31:40 : E:\BACKUPEXEC11D\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi
07-16-2009,17:31:44 : {EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
07-16-2009,17:31:44 : {EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
07-16-2009,17:31:44 : Equal PID
07-16-2009,17:31:52 : Product version: 11.0.7170
07-16-2009,17:31:54 : StartBESequence
07-16-2009,17:31:55 : Executing BE_PreCheckInstall
07-16-2009,17:31:56 : WARNING: Unable to get last used source.
07-16-2009,17:31:56 : MDAC 2.81.1132.0 is installed on this system.
07-16-2009,17:31:56 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
07-16-2009,17:31:56 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
07-16-2009,17:31:56 : MDAC 2.81.1132.0 is installed on this system.
07-16-2009,17:31:56 : Executing StartBESequence
07-16-2009,17:31:57 : Pulling user data from the MSI
07-16-2009,17:31:58 : Upgrade state set to 0
07-16-2009,17:31:58 : Executing SSO::PullDataMSI()
07-16-2009,17:31:58 : Executing TSM_GetTSMSettings.
07-16-2009,17:31:58 : Executing CDlgCAS::PullDataMSI()
07-16-2009,17:31:58 : MSI processing complete
07-16-2009,17:31:58 : Pulling user data from the command line
07-16-2009,17:31:58 : COMMAND LINE: Checking UIMODE value
07-16-2009,17:31:58 : COMMAND LINE: Checking for program group placement value
07-16-2009,17:31:58 : COMMAND LINE: Checking for main feature selection
07-16-2009,17:31:58 : COMMAND LINE: Checking for serialization values
07-16-2009,17:31:58 : CDlgChooseCustom::PullDataSilent
07-16-2009,17:31:58 : After check for parameter file exists.
07-16-2009,17:31:58 : CDlgLocalChooseCustom Pass Function.
07-16-2009,17:31:58 : After Check for INSTALL_CHOICE.
07-16-2009,17:31:58 : After Check for INSTALL_TYPE.
07-16-2009,17:31:58 : After Check for INSTALL_MODE.
07-16-2009,17:31:58 : CDlgLocalChooseCustom Pass Function.
07-16-2009,17:31:58 : Executing CLUS_InitData
07-16-2009,17:31:58 : InitData failed to open the cluster wrapper
07-16-2009,17:31:58 : Executing CLUS_InitData
07-16-2009,17:31:58 : InitData failed to open the cluster wrapper
07-16-2009,17:31:58 : COMMAND LINE: Checking for service account values
07-16-2009,17:31:58 : Not in Maintenance mode
07-16-2009,17:31:58 : Getting the Silent Params.
07-16-2009,17:31:58 : COMMAND LINE: checking for SSO values
07-16-2009,17:31:58 : COMMAND LINE: checking for DlgChooseDBServer values
07-16-2009,17:31:58 : COMMAND LINE: Checking for tape drivers values
07-16-2009,17:31:58 : COMMAND LINE: Checking for TSM values
07-16-2009,17:31:58 : CDlgTSMConfig Pass Function.
07-16-2009,17:31:58 : After Check for INSTALL_MODE.
07-16-2009,17:31:58 : CDlgTSMConfig Pass Function.
07-16-2009,17:31:58 : COMMAND LINE: checking for CASO values
07-16-2009,17:31:58 : COMMAND LINE: Checking for clone values
07-16-2009,17:31:58 : COMMAND LINE: Checking progress settings
07-16-2009,17:31:58 : COMMAND LINE: Checking for NOINSTALL value
07-16-2009,17:31:58 : Setup Command Line = "E:\BACKUPEXEC11D\WINNT\INSTALL\BE\setup.exe"
07-16-2009,17:31:58 : List of switches set follows:
07-16-2009,17:31:59 : /DEST: = C:\Program Files\Symantec\Backup Exec\
07-16-2009,17:31:59 : /TS:
07-16-2009,17:31:59 : Command line processing complete
07-16-2009,17:31:59 : Executing BEDiag utility
07-16-2009,17:31:59 : "E:\BACKUPEXEC11D\WINNT\INSTALL\BE\Bin\Bediag.exe" MNFXP14 /o:"C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs\Pre-Install_BEDiag.log"
07-16-2009,17:31:59 : BEDiag utility has been launched in asynchronous execution mode. Review C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs\Pre-Install_BEDiag.log for results.
07-16-2009,17:32:00 : Install set to run in UI mode
07-16-2009,17:32:43 : Validating license data
07-16-2009,17:32:59 : CDlgChooseInstall::ValidateData
07-16-2009,17:33:00 : Executing CLUS_InitData
07-16-2009,17:33:00 : InitData failed to open the cluster wrapper
07-16-2009,17:33:01 : m_bUseNativeClient = 0
07-16-2009,17:33:04 : CDlgValidationSummary::ValidateData
07-16-2009,17:33:04 : BEOperations::BE_GetInstalledProdCodeVersion
07-16-2009,17:33:04 : CDlgSerialNumber Pass Function.
07-16-2009,17:33:04 : After Check for Remote_Install.
07-16-2009,17:33:04 : After Check for RA_INSTALL.
07-16-2009,17:44:00 : Validating serialization data
07-16-2009,17:44:00 : CDlgLocalChooseCustom Pass Function.
07-16-2009,17:44:00 : After Check for INSTALL_CHOICE.
07-16-2009,17:44:00 : After Check for INSTALL_TYPE.
07-16-2009,17:44:00 : After Check for INSTALL_MODE.
07-16-2009,17:44:00 : CDlgLocalChooseCustom Pass Function.
07-16-2009,17:44:00 : On Init of CDlgChooseCustom
07-16-2009,17:44:00 : Leaving Init of CDlgChooseCustom
07-16-2009,17:44:00 : CDlgLocalChooseCustom::OnInitDialog
07-16-2009,17:44:00 : On Init of CDlgLocalChooseCustom
07-16-2009,17:44:00 : Executing CLUS_InitData
07-16-2009,17:44:00 : InitData failed to open the cluster wrapper
07-16-2009,17:44:00 : Executing CLUS_InitData
07-16-2009,17:44:00 : InitData failed to open the cluster wrapper
07-16-2009,17:44:00 : Leaving Init of CDlgLocalChooseCustom
07-16-2009,17:45:19 : Validating Local Options Data
07-16-2009,17:45:19 : Executing CLUS_InitData
07-16-2009,17:45:20 : InitData failed to open the cluster wrapper
07-16-2009,17:45:20 : Executing CLUS_InitData
07-16-2009,17:45:20 : InitData failed to open the cluster wrapper
07-16-2009,17:45:20 : Executing CLUS_InitData
07-16-2009,17:45:20 : InitData failed to open the cluster wrapper
07-16-2009,17:45:20 : Executing CLUS_InitData
07-16-2009,17:45:20 : InitData failed to open the cluster wrapper
07-16-2009,17:48:03 : Validating service account data
07-16-2009,17:48:25 : Validating service account data
07-16-2009,17:48:27 : The account MENAFACTORS\opalis has been granted the following rights: Log on as a service Create a token object
07-16-2009,17:48:30 : CDlgSSO Pass Function.
07-16-2009,17:48:30 : After Check for INSTALL_MODE.
07-16-2009,17:48:30 : DlgChooseDBServer Pass Function.
07-16-2009,17:49:32 : Validating DlgChooseDBServer data
07-16-2009,17:49:32 : Drive C: Required: 1057 MB Available: 112149 MB
07-16-2009,17:49:32 : m_bUseNativeClient = 0
07-16-2009,17:49:32 : There is no MSSQL$BKUPEXEC Service
07-16-2009,17:49:33 : Unable to connect to a SQL Server MNFXP14\BKUPEXEC on machine MNFXP14.
07-16-2009,17:49:33 : CDlgChooseTapeDrivers Pass Function.
07-16-2009,17:49:33 : After Check for INSTALL_MODE.
07-16-2009,17:49:33 : After Check for INSTALL_CHOICE.
07-16-2009,17:49:33 : After Check for INSTALL_TYPE.
07-16-2009,17:49:33 : CDlgSerialNumber Pass Function.
07-16-2009,17:49:49 : CDlgTSMConfig Pass Function.
07-16-2009,17:49:49 : After Check for INSTALL_MODE.
07-16-2009,17:49:49 : CDlgTSMConfig Pass Function.
07-16-2009,17:49:49 : CDlgCAS Pass Function.
07-16-2009,17:49:49 : After Check for INSTALL_MODE.
07-16-2009,17:49:49 : CDlgClone Pass Function.
07-16-2009,17:49:49 : CDlgClone not passed.
07-16-2009,17:49:49 : CDlgRemoteChooseCustom Pass Function.
07-16-2009,17:49:49 : After Check for INSTALL_CHOICE.
07-16-2009,17:49:49 : Install Summary XML File:
07-16-2009,17:49:49 : C:\DOCUME~1\acassar\LOCALS~1\Temp\EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02\InstallReview.xml
07-16-2009,17:49:49 : Install Summary XSL File:
07-16-2009,17:49:49 : E:\BACKUPEXEC11D\WINNT\INSTALL\BE\Bin\InstallSummary.xsl
07-16-2009,17:49:49 : Install Summary HTML File:
07-16-2009,17:49:49 : C:\DOCUME~1\acassar\LOCALS~1\Temp\EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02\InstallReview.htm
07-16-2009,17:49:49 : Entering GetSQLAndCASOInformation
07-16-2009,17:49:49 : Leaving GetSQLAndCASOInformation
07-16-2009,17:49:49 : MDAC 2.81.1132.0 is installed on this system.
07-16-2009,17:49:49 : m_bUseNativeClient = 0
07-16-2009,17:49:49 : *************** About Backing Up Exchange 2007 Servers *************** To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version 06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
07-16-2009,17:50:20 : Executing BE_InstallMDAC.
07-16-2009,17:50:20 : MDAC 2.81.1132.0 is installed on this system.
07-16-2009,17:50:25 : Installing .Net Framework 2.0.
07-16-2009,17:50:25 : Checking for .Net Framework 2.0.
07-16-2009,17:50:25 : .NET Framework was detected. Skipping install.
07-16-2009,17:50:26 : Installing Microsoft Report Viewer Redistributable 2005
07-16-2009,17:50:26 : "E:\BACKUPEXEC11D\WINNT\INSTALL\ReportViewer\ReportViewer.exe" /q:a /c:"install /l ""C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs\MSRptViewer_Install.log"" /q"
07-16-2009,17:50:32 : m_bUseNativeClient = 0
07-16-2009,17:50:32 : Installing SQL Express 2005 BKUPEXEC instance.
07-16-2009,17:50:32 : "E:\BACKUPEXEC11D\WINNT\INSTALL\SQLExpress\SQLEXPR.exe" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC INSTALLSQLDIR="C:\Program Files\Microsoft SQL Server\" INSTALLSQLDATADIR="C:\Program Files\Microsoft SQL Server\" INSTALLSQLSHAREDIR="C:\Program Files\Microsoft SQL Server\" ADDLOCAL=SQL_Engine,SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0
07-16-2009,17:51:46 : V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error 1605. ***To search for information about this error, click here
07-16-2009,17:51:46 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details.
07-16-2009,17:51:46 : Failed to install third party products.
07-16-2009,17:52:11 : Validating install complete
07-16-2009,17:52:11 : Success unloading BEINSTDLGS.DLL.
07-16-2009,17:52:11 : CLEANUP: Install has removed the following files from: C:\DOCUME~1\acassar\LOCALS~1\Temp\{EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
07-16-2009,17:52:11 : Removed files:
07-16-2009,17:52:11 : ERROR: Installation failed with error 1603.




Can you please help me?


Regards,
Adrian
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In the above code can you post what you find in this log "07-16-2009,17:51:46 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details."

Author

Commented:
This is the contents,


Microsoft SQL Server 2005 9.00.2047.00
==============================
OS Version      : Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Time            : Mon Jul 20 14:18:17 2009
 
Machine         : MNFXP14
Product         : Microsoft SQL Server Setup Support Files (English)
Product Version : 9.00.2047.00
Install         : Successful
Log File        : c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_SQLSupport_1.log
--------------------------------------------------------------------------------
Machine         : MNFXP14
Product         : Microsoft SQL Server Native Client
Product Version : 9.00.2047.00
Install         : Successful
Log File        : c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_SQLNCLI_1.log
--------------------------------------------------------------------------------
Machine         : MNFXP14
Product         : Microsoft SQL Server VSS Writer
Product Version : 9.00.2047.00
Install         : Successful
Log File        : c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_SqlWriter_1.log
--------------------------------------------------------------------------------
Machine         : MNFXP14
Product         : Microsoft SQL Server Setup Support Files (English)
Product Version : 9.00.2047.00
Install         : Successful
Log File        : c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_SQLSupport_2.log
--------------------------------------------------------------------------------
Machine         : MNFXP14
Product         : Microsoft SQL Server Native Client
Product Version : 9.00.2047.00
Install         : Successful
Log File        : c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_SQLNCLI_2.log
--------------------------------------------------------------------------------

 SQL Server Setup failed. For more information, review the Setup log file in %ProgramFiles%\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt.


Time            : Mon Jul 20 14:18:47 2009


List of log files:
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_Core(Local).log
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_SQLSupport_1.log
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_SQLNCLI_1.log
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_SqlWriter_1.log
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_MSXML6_1.log
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_SQLSupport_2.log
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_SQLNCLI_2.log
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_Datastore.xml
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_.NET Framework 2.0.log
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_Support.log
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_Core.log
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt
      c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0013_MNFXP14_SCC.log

Commented:
Hi,

Take a look at: http://seer.entsupport.symantec.com/docs/294764.htm

Anyway, I think that BE server is not supported on Windows XP, only on servers! I think that you can't install it on Windows XP - only on W2K3 or W2K8 servers (W2000 server SP4 also).

The error with SQL Express is common that you do have some instance of SQL Express already installed on the machine - but I think the issue here is Windows XP as not supported platform for BE server!

Best regards,
Vladimir
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Author

Commented:
Hi Vladimir,

Symantec BE is supoorted on Windows Xp as Below:

Backup Exec System Requirements

System Requirements
Operating Systems Supported
Microsoft Windows 2000 Server (with SP4 and Update Rollup 1 for SP4)
Windows Server 2003
Windows Server 2003 x64 Editions
Windows Storage Server 2003 (with SP1)
Windows Server 2008
Windows XP (with SP2)
Windows XP Professional x64 Edition
Windows Small Business Server 2000 (with SP4)
Windows Small Business Server 2003 (with SP1)
Windows Small Business Server R2
Commented:
Still,, take a look at the provided link for support in case of problems installing SQL express instance.

I think that XP is bad idea as backup server (unless this is for testing or one time purpose).

Best regards,
Vladimir

Author

Commented:
ok thanks
Agree with Vladimir,

you said Symantec installed on another server and you demolisihgn that, find the key for installed win server on that and use same key to install server on this XP that you have this way you will save licensing cost + you will not get single error during installation, if you have SQL server already running somewhere use that or else use expresss ediotion that comes with backup exec using typical settings. also before you begin installing backup exec install application server role + .net 3.5 SP1 with if its 32 bit server.

Install all 3 updates available in the section titled Files in This Download. These updates should be installed in the following sequence:

Microsoft .NET Framework 3.5 Family Update for Windows XP x86, and Windows Server 2003 x86

Install the update for the .NET Framework 2.0 Service Pack 2 - NDP20SP2-KB958481-x86.exe
Install the update for the .NET Framework 3.0 Service Pack 2 - NDP30SP2-KB958483-x86.exe
Install the update for the .NET Framework 3.5 Service Pack 1 - NDP35SP1-KB958484-x86.exe

Good luck
Imran.

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