Smart tagging

Emanuel used Ask the Experts™
Now here is a question for those Office 2003 / 2007 experts.  
I have several users here are looking to utilise the smart tag feature inside the product but after it being enabled there is still problems with it sending information between the users?
Why would this be?

Even if I save a document to a workspace it doesn't maintain the smart tags either.

Could it be a port needs opening on the machines filewalls to allow the information to be passed back and forth?
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