No folder redirection options on Blackberry Enterprise Server v 5.0

dougdog
dougdog used Ask the Experts™
on
I have just upgraded to blackberry enterprise version 5.0.
Now when i go into default configuration then click email for a particular user i get an error saying
"A general mailstore error was encountered while attempting to retrieve the users redirection settings. The redirection folders will not be displayed. "
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Top Expert 2007

Commented:
did you see

http://supportforums.blackberry.com/rim/board/message?message.uid=227849

Have you checked all the Event logs in windows ?

You may need RIM support to help solve this one ...

I hope this helps !

Author

Commented:
yeah seen that thread
cant find any soloutions and nothing in the event logs.
i can see redirection for some users but not all
Top Expert 2007
Commented:
Time to call for RIM support

Author

Commented:
thanks for trying

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