Bluetooth on Lenovo SL500

techlinden
techlinden used Ask the Experts™
on
Thanks to all in advance,

I have an SL500 Lenovo laptop right out of box runnin XPSP3 and bluetooth manager does not come up. BTHPROPS.CPL does not run.  Wireless switch is on.  I have reinstalled the bluetooth drivers, as well as the power management drivers with no luck.  Device manager shows everything OK.

Anyone ever encounter this before? Any clues?

Thanks again
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Are you able to open the bluetooth manager from control panel?

Author

Commented:
Sometimes it opens, sometimes it doesnt.  Isnt detecting any devices though.  And I have a blackberry nearby thats discovering on another machine.  
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If it is right of out the box, press Fn-F5. A black dialogue box comes up. Make sure Bluetooth is powered ON. This is different than the physical switch (at least on my T61). ... Thinkpads_User

Author

Commented:
Yep checked that already.  Doesnt show anything about bluetooth just wireless.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
You probably should call Lenovo Support and get warranty assistance. It may be that there is a hardware problem with Bluetooth, and there may be a software installation problem. Be prepared here for their desire to re-image the laptop as the first step (unless they can otherwise easily troubleshoot). .... Thinkpads_User

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial