Internet Explorer freezes and I have to power down to recover

trmataya
trmataya used Ask the Experts™
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I run a dell system Latitude D630 about 1 year old with XP.  I run IE 8.1 and I have had this problem for some time.  It now freezes 3-4 times per day and I have to power down and back up to do anything.  I have tried Dell multiple times to no avail. Sometimes after it freezes I get a message: The instruction at "0x71a6b2fa" referenced memory at "0x00000008".  The memory could not be read.  Any thoughts on how to ix this?  I have run malware and spyware checks.
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Alan HardistyCo-Owner
Top Expert 2011

Commented:

Commented:
In tools --> manage add-ons disable most of your addons. Everything except most used. IE8 is rather stable but addons can crash it frequently.

Commented:
I've experienced this with IE8, now and again. This is why I decided that my main Browser is Chrome. At least with Chrome, the Web will still load and will tell you what hanged. Example if you're trying to go to a Web page with a big flash presentation (hate it), it will still load without the flash. Then Chrome will alert you that this app. hanged.
BTW: I don't work from Google
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Commented:
If you limit your IE8 addons to number supported by Chrome - it will work really ok.
and I don't work for MS ;))

Commented:
I had an issue exactly like this, it turned out to be a memory (ram) issue. When I removed one of the ram sticks, it worked fine for a work, I replaced both sticks after that.

Commented:
work day rather

Author

Commented:
I do not use AVG

I have all add-ons disabled except for shockwave flash object

I will try the memory check to see i that helps
Alan HardistyCo-Owner
Top Expert 2011

Commented:
If all else fails - have you tried Tools, Internet Options, Advanced Tab, Restore / Reset buttons (click on both).

Author

Commented:
I am still experiencing the problems.  If I do Restore/Reset on explorer what will it erase? Will I lose my settings for my LAN connectivity, etc?
Alan HardistyCo-Owner
Top Expert 2011

Commented:
It will take IE back to how it was when it was installed.

Author

Commented:
Well I still have the problem and I replaced the memory as per Dell support.  I turned off all add-ons.  I also installed Firefox as per Dell, and the same thing happens while I am using it, it freezes and I have to turn off the computer.  It does not seem to happen quite as often with Firefox but it is hard to tell for sure.  At first I thought this was an IE problem, now I am not so sure.  Dell keeps giveing me things to change but it has not cleared it up.  Any more suggestions?
Co-Owner
Top Expert 2011
Commented:
Sounds like it could be a bad motherboard / processor or similar.
If it happens in more than just IE and is random, then it could well be a hardware issue.
My business partner had a XPS laptop (well with a 21" screen it was hardly a laptop!), but it kept losing the bluetooth keyboard.  He had most of it replaced so many times trying to fix the problem, that they / he eventually got fed up and they refunded him his money.

Author

Commented:
I have tried all of the suggested actions and nothing has worked.  I have turned off the Dell wireless manager and gone back to windows.  Now even Mozilla freezes so I am not sure it is IE only.  I cannot determine a patern of when it happens but the last two days it froze my system at least 10 times.  You can close this question but it is not resolved, I just live witht he condition.  I have Dell gold service but they cannot solve it either after several attempts.  Do not close it as abandoned, just unresolved.
Alan HardistyCo-Owner
Top Expert 2011

Commented:
Have you set the laptop back to factory installed software to see if the problem persists as it was when shipped?
Worth taking a Ghost image before you wipe it.

Author

Commented:
If I take it back to factory settings will I lose my data or just applications installed since I received it? I hesitate to do this option because I do not want to go back to square one but I can see it might be the only option.  Is there a checklist of steps to do when going back to factory settings and rebuilding from there so I minimize the effort and do not make things worse?

Thanks.
Alan HardistyCo-Owner
Top Expert 2011

Commented:
Yes - all will be lost, hence the suggestion to use something like Ghost to take an image of the laptop as it is currently, which will save all your settings and data so that you can put the image / data back again if necessary.

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