Exchange 2007 OAB not being created or updated to CAS servers for web base distribution

hcca
hcca used Ask the Experts™
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For some reason my Offline Address Books are not being created. I'm running Exchange 2007 SP1 update 8 and I'm using the Microsoft while paper on segregated GALs. From the day I implemented the latter I've not had any updates to offline address books. Any new OAB I try to create fails with a Event 9302 from the MSExchangeSA with error '80072030" which basically tells me what I already know; the list was not created.

Further, lists that still exist in the ExchangeOAB on the mailbox server are not being replicated to the CAS servers for web based distribution and the only list that has been replicated is the default OAB.

I'm striking out at this and I think this may be causing some other address book issue or, of course, it could be the other way around.l
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Alan HardistyCo-Owner
Top Expert 2011

Commented:
Rollup 9 is available - your best bet is to update to that first then if the roblems still persist - come back and we can troubleshoot from there.
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=55320be2-c65c-48bb-bab8-6335aa7d008c 
I'm using the Microsoft while paper on segregated GALs. From the day I implemented the latter I've not had any updates to offline address books.

Looks to be problem with OAB generation itself.rollup 9 might help but since you had issues earlier from "day one".Enable diagnostic logging for OAB generation to expert level and post the results.
--consultkhan
Subash SundharanIT Infrastructure Architect

Commented:
Try updating manually..
Update-OfflineAddressBook "Default Offline Address Book"
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Author

Commented:
None of the answers here provided the full solution though as consultkhan surmised, the OAB process was hosed. Perhaps an upload of logs may have lead to the same solution and I'll award point there.

 It took several hours on the phone with Microsoft to boil it down to a permissions issue. Using ADSI Edit navigate to:

Configuration/Services/Microsoft Exchange/OrgName/ and then be sure that "Exchange Servers" has full control on the:

CN=Address Lists Container and the sub containers: CN=All Address Lists, CN=Offline Address Lists and each address list in those containers. By adding the permission to the root containers this should not be an issue with new Offline Address Books that will be created for new customers.

It is possible that the full control permission was a bit of overkill but it worked and the MS tech gave that solution.

Author

Commented:
See comments at end of post
Alan HardistyCo-Owner
Top Expert 2011

Commented:
You may have had more success with EE if you had responded to the experts suggestion rather that leaving them hanging for 2 months.  You could have also saved yourself the expense of calling Microsoft.
It's your money and it's up to you how you spend it, but if you would like to get better value for money from EE, if you post a question, please respond to the Experts suggestions and then you are more likely to achieve an answer through the site.

Author

Commented:
There is no doubt you are correct alanhardisty. There was a significant time crunch and we were in other negotiations with Microsoft. I had already used a call on this related topic of GAL segregation before posting my questions here. Our negotiations with MS resulted in the original problem being dealt with. I apologize for letting people hang. I'm sure I'm no busier than anyone else who posts here and should have posted this solution earlier.
Alan HardistyCo-Owner
Top Expert 2011

Commented:
I know how it is with workload!  Wish I didn't but then that the way it is.
Only wanted to give you a gentle nudge for any future questions that you might post so that you can work towards a solution with the Experts rather than go it alone.  After all - you asked the question on EE to presumably get an answer!
It really helps to keep the question moving if you post back responses to the suggestions and you never know - someone will hopefully come up with the answer!
Best wishes for your future IT troubles and hopefully we can work together on another problem sometime soon (although not too soon for your sake!).
Alan

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