not able to connect to Internet (IE8)

anushahanna
anushahanna used Ask the Experts™
on
There is one computer on the Windows Server 2003 network, that is not going online. The error message is as follows (Internet Explorer 8) for yahoo.com
 ------------------
The address is not valid    
   Most likely causes:
"There might be a typing error in the address.
"If you clicked on a link, it may be out of date.
    What you can try:
     Retype the address.  
     Go back to the previous page.
 ------------------
I ran the MS diagnostics that was available on the page, and this is what I see:
~~~~~~~~~~~~~
Last diagnostic run time: 07/20/09 17:40:10 Network Adapter Diagnostic
Network location detection

info Connecting through work or corporate network
info Redirecting user to support call
 
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established  
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established  
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established  
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established  
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
 ~~~~~~~~~~~~~

Otherwise windows login happens fine, email is ok.

Any thoughts, please.
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Author

Commented:
I ran the following from command prompt, and it is working fine:
ping yahoo.com
Do you have a firewall turned on?  If so whichone?

Author

Commented:
When I hit more info, I get:
-------------
This problem can be caused by a variety of issues, including:

"Internet connectivity has been lost.
"The website is temporarily unavailable.
"The Domain Name Server (DNS) is not reachable.
"The Domain Name Server (DNS) does not have a listing for the website's domain.
"There might be a typing error in the address.
"If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

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1.Click Tools , and then click Work Offline.
2.Click the Favorites Center button , click History, and then click the page you want to view.
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Author

Commented:
Yes, Windows Firewall and is on

Author

Commented:
I uninstaled version 8 and restarted to version 7. Still same problem.
Top Expert 2013

Commented:
anushahanna--Is it correct that  only one pc on a network has the problem and the problem is that only one website (yahoo.com) cannot be reached?
Is yahoo.com blocked by the HOSTS file?
Based on my first sentence, this should not be the issue, but try anyway
http://windowsxp.mvps.org/winsock.htm
Did the problem start when IE8 was installed or is it not related to IE8?

Author

Commented:
All websites are blocked.. i gave the example of yahoo.com on ping.

it may have started on IE8, but I have removed it, and still no go.
It's a strange one that's for sure, are you able to just restore the pc back to a previous state?

If not try this :

Start > Run > cmd

netsh interface reset all

Author

Commented:
I tried 'netsh interface reset all', but that does not fix the internet issue.

Author

Commented:
i downloaded FireFox,and it is working.

But I would really like to make IE working again.

Author

Commented:

Just found out that another user logging into the same machine is not able to use FireFox, either.

So the scenario is Windows Server 2003 and network computers.

User 1 logs in computer 1, cannot use IE , but can use FireFox, logs off
User 2 logs in computer 1 cannot use IE, neither FireFox.

I am more interested for User 2 because he is totally black-listed?
Top Expert 2013

Commented:
anushahanna--Now that you have clarified you cannot reach any website, I suggest you try this
http://windowsxp.mvps.org/winsock.htm

Author

Commented:
Should I just run the following 2 commands:
netsh winsock reset catalog
netsh winsock show catalog
(these 2, I already did yesterday and restarted the computer)

the computer has SP2 of Xp Pro.
Top Expert 2013

Commented:
anushahanna--Since you ran those two commands yesterday, there probably is no purpose in running again today.
Have you seen this KB?  http://support.microsoft.com/?kbid=811259
If nothing helps so far, you should probably scan with your antivirus and antispyware programs (using latest reference definitions).

Author

Commented:
I tried the 'Fix it' tool from MS, but that did not either.

Author

Commented:
When I try to open a website, it gives the error message and ends up at "http:///" in the address bar.

Author

Commented:
Semantec runs every day; I am running a full scan right now.

Author

Commented:
What about the situation where one user is able to access FireFox and another user is not able to use it on the same computer, under his login. Is there a use settings somewhere it is blocking the first user totally out?

(please see post id 24906097 in this page)

Commented:
try to download this:
http://www.ultrareach.com/download_en.htm

run this software, then start your internet explorer.
it should work fine.

Author

Commented:
vodoo88,
What is this software.. it made IE to work... kind of..!!
:-)
The file is less than 1/2 MB. It was running and IE8 worked fine. I closed it and IE does not work, again!

I tried to bring the u95.exe again, but it crashes, I guess I have to restart.

This is an improvement, but still would be nice to know what is blocking IE from connecting, and if IE can live without any crutches?

Thanks for your help.

Commented:
actually this is proxy software. there is nothing harmless with it.

in my opinion, the problem your facing is comes from your modem.

the problem is maybe somehow u has block HTTP and HTTPS port from your modem.

default port  number for HTTP is 80
default port  number for HTTPS is 443

of course you can ping any website because there is nothing wrong with your computer or internet connection.

u95.exe just pretend that u are using other port number to surf internet.

just do check your modem setting.

Author

Commented:
how/where/what will check on the modem settings? in Control Panel.
Top Expert 2013

Commented:
anushahanna--Is this the same PC that will not let you type in IE fields?  http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Internet_Explorer/Q_24581556.html?cid=1066#a24914632
My head is swimming trying to figure out what version or even versions of IE you have installed.  IE often does not work well when mulitiple versions are installed.

Commented:
anushahanna,

i just realize that u said that only 1 computer that cannot access the ie right?

before we jump into modem problem, i think you might want to check your anti virus.
i've been in this situation before.
the problem comes when i install anti virus which is eset smart security. they block me from surfing the internet because

Commented:
anushahanna,

i just realize that u said that only 1 computer that cannot access the ie right?

before we jump into modem problem, i think you might want to check your anti virus.
i've been in this situation before.
the problem comes when i install anti virus which is eset smart security. they block me from surfing the internet because my anti virus firewall is turn on.

i think the easiest things to do is to uninstall your anti virus, then restart your pc.

after that try to run ie again.

if it's ok, then install back your anti virus.

Author

Commented:
jcimarron
This computer is different than the PC that will not let you type in IE fields.
sorry for the overlap of IE versions. I will confirm the right version in another post.
thanks

Author

Commented:
vodoo88
Does Symantec have firewall..? I have to check. Thanks for the tip.

Commented:
if you are using Norton Internet Security, then they have their own firewall.

here are the step to turn it off:

step 1: With the right mouse button, click on the 'Norton Internet Security globe' icon.

step2: With the left mouse button, click on 'Open Norton Internet Security'.

step3: With the left mouse button, click on 'Personal Firewall'.

step4: With the left mouse button, click on the 'Turn Off' button.

step5: restart your pc

just follow this step and it might work.

Author

Commented:
jcimarron
this PC has a version of 8 in Control Panel and also in help->about.

For now, it works only with the U95.exe program.

Author

Commented:
vodoo88
I use Symantec 10.0.2.2000 and I do not see any Firewall section/settings.

Thanks for the instructions for norton, though.
Open IE8, go to 'tools' then 'Internet Options', under General Tab...browsing history...select delete..then select temp files & cookies (other items are up to you)...hit delete at bottom of that console, back to tabbed area...'security' tab and then hit 'reset all zones to default level" at bottom, back to tabbed area and select 'Content' tab, clear SSL state, back to tabs select "advanced' tab, scroll all the way down, check 'empty Temporary Internet files when browser is closed', hit apply and then ok to exit. Close all browsers and re-open to check internet availability.

Author

Commented:
wakemaker727
Thank you. I tried every option you mentioned. But still no go.

Author

Commented:
based on the fact that IE8 works with U95.exe, what port changes can I do to make it work without U95.exe?
thanks
Awarded 2009
Top Expert 2010

Commented:
OK, I would first of all uninstall any proxy software you may have installed on previous advise this is not solving the problem.

It sounds to me like there is some sort of plugin/addon for internet explorer that is not functioning as it should be or is deliberately preventing access to the internet.
The fact that firefox works means there is nothing wrong with the computers configuration.

Try running Internet Explorer in Safe Mode click start > Run > iexplore -extoff click OK.
Are you able to get access to the internet now?

Author

Commented:
Thanks. I tried iexplore -extoff
but still not able to go online..

Author

Commented:
With Admin - Firefox works
                 - IE gives error page that it is working without ad-ons, but works  with  companyweb and new webpages.
 
With User1 - Firefox works
                  - IE gives error page that it is working without ad-ons - but doesn't browse for  other webpages.
 
With User2 - Firefox Doesn't work Erro- http://en-us.start3.mozilla.com
                     [*Check computer network connection.
                     *If protected by firewall make sure that firefox is permitted to access the web]

                    -IE gives error page that it is working without ad-ons - but doesn't browse for  other webpages. Company web asks for credentials.
 
Does this give any clues/ideas?
Thanks much!
Awarded 2009
Top Expert 2010

Commented:
Can you remove symantec antivirus and see if that helps?
It may be a bad installation it can always be re-installed later.

Author

Commented:
Symantec says last used in 2006 in Control Panel. Does that mean it has not been in use?
Awarded 2009
Top Expert 2010

Commented:
It means it is quite possibly not functioning correctly alternatively it could just mean it has never been opened on this computer.

Is the data and time if the computer set correctly?
Awarded 2009
Top Expert 2010
Commented:
Once you have uninstalled Symantec please do the following:

start > run > sfc /scannow then click OK

this will repair/replace any missing/corrupt system files on your system.

Author

Commented:
After trying a zillion things, this worked! Thanks Expert!

Commented:
I had the same issue described here, yet none of the above suggestions fixed the problem. What did fix the problem was to clear the check boxes for Proxy Settings in IE8

Tools > Internet Options > Connections Tab > LAN Settings > clear all check boxes, then OK > Apply

The Address and Port text boxes were blank. This problem had occurred after removing a malware infection. Perhaps this additional information will save someone else some time. I wasted two days dealing with this issue.

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