Sent Faxes do not appear in Company Web Site

Sal Sorice
Sal Sorice used Ask the Experts™
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I installed and configured the Fax Service on SBS 2008 / Sharepoint 3. Inbound Faxes appear correctly but, when a user SENDS a fax, it does not appear in the Fax Center/Sent Faxes. I thought this would be configured by default but either it's not - or I did something wrong. Is there a setting I'm missing?
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  • Go to Server Management
  • Right click Fax (Local) and click Properties
  • Click on the Activity Logging tab
  • Check the box for Log outgoing fax activity
I'll assume the folder location is correct since you are getting the incoming faxes as expected.
Sal SoricePresident

Author

Commented:
No help.

Just sent another Fax from a client. The fax transmits successfully; The sent fax shows up in C:\ProgramData\Microsoft\Windows NT\MSFax\SentItems on the Server; However, even though I checked off 'log outgoing fax activity' nothing appears in C:\ProgramData\Microsoft\Windows NT\MSFax\ActivityLog on the Server, which was the pre-populated, default location for the log.

I don't think the activity logging has anything to do with the actual sent faxes. According to Microsoft:

'A fax activity log provides you with detailed information about incoming and outgoing fax traffic. It can help you track user's fax activity, track performance, and identify problems and bottlenecks. The activity log has two text files, InboxLOG.txt and OutboxLOG.txt, located in <systemdrive>\ProgramData\Microsoft\Windows NT\MSFax\ActivityLog.'

To recap:
1. The Fax server is up and running. Setup via the wizard.
2. A client can send a fax using the default (and only) fax server that I setup (\\faxserver)
3. The sent fax shows up in the clients local C:\ProgramData\Microsoft\Windows NT\MSFax\SentItems folder.
4. The sent fax shows up, on the Server, in C:\ProgramData\Microsoft\Windows NT\MSFax\SentItems
5. Incoming faxes show up on the server and also appear in Sharepoint Company Web  / Fax Center / Incoming Faxes.
6. Sharepoint Company Web  / Fax Center / Sent Faxes folder is empty.
7. Even though I specified to log outgoing activity, the ActivityLog folder is empty.



You're right, I misread.  You'll actually want to look in "Configure the sent items archive" under Properties. Click "Archive all successfully sent faxes to this folder" then specify the location.  You can even setup some rules.
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Sal SoricePresident

Author

Commented:
Archiving is working properly. Faxes are archived to C:\ProgramData\Microsoft\Windows NT\MSFax on the Server. Both incoming and sent faxes appear. The problem, I believe, is with Sharepoint  (which I don't have much experience with).

Something is triggering the incoming Faxes to appear, but not the outgoing. Can't see any settings to change. I'm truly baffled.....
The documentation states the archived faxes will just go in the folder on the server and not in the document library in the companyweb.  Things sometimes change after those documents are written so I verified in TechNet.  You can still view the folder contents using a pageviewer webpart.  Share the folder then use the UNC address (\\servername\shareName).
Sal SoricePresident

Author

Commented:
Thanks. I'll try that later today and report back on results.

It's frustrating the Microsoft would, by default, put a 'sent faxes' folder that doesn't work(?!) on the company website!!!!
If Microsoft wasn't frustrating then we'd be really bored here. :)
Sal SoricePresident

Author

Commented:
GreatGerm:

Adding the Pageviewer webpart works, but it's goofy to have to create a workaround for something so obviously broken. Thanks for all your help. I'll try contacting Microsoft and see if they can fix this problem in my lifetime....

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