Corrupted email frequently received in Outlook 2007

Balack
Balack used Ask the Experts™
on
This is a daily bulletin summary report; but, the main page content doesn't appear and instead, it was shown as follows:

Regards,
Somebody
Company a


-----Original Message-----
From: provider a [mailto:a@provider.com]
Sent: Thursday, July 02, 2009 9:09 AM
Subject: something to Updates


CORRUPT CONTENT ALERT

The content this replaces was found to be corrupt.
Cause of corruption: Invalid character set or encoding.
Ticket Number: '0bdc-4a4c-0d32-0004'


See your system administrator for further information.
Copyright 1999-2007 McAfee, Inc.
All Rights Reserved.
http://www.mcafee.com

By the way, McAfee Viruscan Enterprise version 8.5.0i was installed on the user desktop.
Any suggestion is welcome!
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Alan HardistyCo-Owner
Top Expert 2011

Commented:
I'd start by removing McAfee first and see if you continue to receive corrupted emails or disable inbound email scanning first, then remove if not better.  You should be safe if you are on a network and the server is virus scanning for you.
If the problems go away, then you can either re-install the Anti-Virus software or use another package, although I am sure the latter is not an option.

Author

Commented:
Are you sure is Mcafee antivirus or Mcafee groupshield for exchange?
Alan HardistyCo-Owner
Top Expert 2011

Commented:
Yes I am sure - Anti-Virus software can cause problems with emails.  Start by removing the AV on the client and monitor.
Emails do not normally corrupt themselves running through an Exchange server, so something must be interfering with the flow of mail and that is ususally Anti-Virus.
Have you excluded the Exchange directories from AV scans on the server?  If not, which version of Exchange have you got - I'll dig out a document for you to make sure you are excluding the correct directories.

Author

Commented:
Exchange 2007
Co-Owner
Top Expert 2011
Commented:
Here is a document that you should read through and configure your anti-virus software to not scan the relevant directories to prevent Exchange 2007 from getting upset. http://technet.microsoft.com/en-us/library/bb332342.aspx

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