windows explorer has encountered a problem and needs to close. we are sorry for the inconvenience.

kaushalkishore
kaushalkishore used Ask the Experts™
on
windows explorer has encountered a problem and needs to close. we are sorry for the inconvenience.
Doc1.doc
e163-appcompat.txt
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Team Leader
Commented:
Seems like you are running some application named Microworld Internet Traffic Scanner.If its possible try uninstalling and reboot your pc.If you are still having errors.Let us know.
The probable reason behind this is a virus.
There are many viruses those hijack windows core files and even explorer.exe by injecting malicious code in those files.
I suggest you two things...
1) If you are facing this problem for the first, restore your windows.
(start -- all programs -- accessories -- system tools -- system restore)
2) Use a good antivirus. Install it to your system and do a boot scan.
(I recommend you Quick heal total security 10)

If these solutions doesn't work at all, then reinstall windows (fresh installation).
Top Expert 2013

Commented:
if you suspect malware, i suggest to run these :
     Spybot :        http://www.download.com/3000-8022-10122137.html
http://housecall.trendmicro.com/                                                               online scan for trojans
http://www.malwarebytes.org/mbam.php                         MBAM
http://www.spychecker.com/program/hijackthis.html                                   download
http://www.hijackthis.de/index.php?langselect=english                                check the log
Do you have eScan antivirus? Is it a trial edition? If so, uninstall it. It is conflicting with Windows. If you want a free antivirus use something like avg or clamwin.

Lee

Author

Commented:
Thanks for advise I solved problem myself. Thank you very much

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial