robclarke41
asked on
Laptop fine in the office but doesn't work at users flat?
Hi All,
One of my users is having an extremely weird problem and I'm not sure what else to try. She recently brough in the laptop with a number of software related issues (none of which were that serious). As most of the software was out of date however I decided to format and reload windows and load on the new software.
The laptop now works perfectly in the office with the freshly installed Windows and new software (I can't fault it).
However as soon as the user boots up the laptop at home she is presented with a blue screen just after she selects the user account at the welcome screen. I have asked her to try it on power, on battery, without battery - made sure its on a flat surface but nothing seems to work for her.
Why an earth is this working perfectly in the office but failing on a blue screen in her home? She swears no other external devices are connected either. The laptop is a Sony Vaiio S1XP.
Any suggestions welcome - has any one else experienced a location sensitive laptop?
One of my users is having an extremely weird problem and I'm not sure what else to try. She recently brough in the laptop with a number of software related issues (none of which were that serious). As most of the software was out of date however I decided to format and reload windows and load on the new software.
The laptop now works perfectly in the office with the freshly installed Windows and new software (I can't fault it).
However as soon as the user boots up the laptop at home she is presented with a blue screen just after she selects the user account at the welcome screen. I have asked her to try it on power, on battery, without battery - made sure its on a flat surface but nothing seems to work for her.
Why an earth is this working perfectly in the office but failing on a blue screen in her home? She swears no other external devices are connected either. The laptop is a Sony Vaiio S1XP.
Any suggestions welcome - has any one else experienced a location sensitive laptop?
maybe a bootable disk in the cd/dvd drive?
at what point in the boot sequence does it bluescreen? if she has wifi at home it may have something to do with the wireless drivers causing the bluescreen when it attaches to her home network.
was the Viao originally installed with Vista?, sony provide downgrade rights and drivers for later Viaos but openly admit they dont support them. Sony support will probably recommend they re-install Vista.
Also you can try booting in safe mode this may help to diagnose the problem.
Regards
G
at what point in the boot sequence does it bluescreen? if she has wifi at home it may have something to do with the wireless drivers causing the bluescreen when it attaches to her home network.
was the Viao originally installed with Vista?, sony provide downgrade rights and drivers for later Viaos but openly admit they dont support them. Sony support will probably recommend they re-install Vista.
Also you can try booting in safe mode this may help to diagnose the problem.
Regards
G
ASKER
I have also been sysadmin for years and believe me I interrogated the user and she is adamant that what was mentioned above is the truth.
The blue screen occurs at the welcome screen not CTRL+ALT+DEL after the user clicks the 'User' account. The user account is basically a limited user account which has all the necessary apps they need to VPN in and use the terminal server.
I told the user to demonstrate exactly what she is doing at home, which she did and it works perfectly in the office. I've given her another laptop with the same setup to see if that also blue screens
The blue screen occurs at the welcome screen not CTRL+ALT+DEL after the user clicks the 'User' account. The user account is basically a limited user account which has all the necessary apps they need to VPN in and use the terminal server.
I told the user to demonstrate exactly what she is doing at home, which she did and it works perfectly in the office. I've given her another laptop with the same setup to see if that also blue screens
hi
for sure it come from the network. this is the only thing that is different, no ?
did you try in safe mode ? with or without network.
regards
for sure it come from the network. this is the only thing that is different, no ?
did you try in safe mode ? with or without network.
regards
ASKER
Hi Graham, its an older laptop so no Vista and there is no bootable disk in any drive. As I've reinstalled Windows the user hasn't been able to get in and pair the WPA key from the laptop to the router yet so there's no wifi connection.
Safe mode may help but impossible for me to do as the user lives mile away and it is only happening at her flat!
Safe mode may help but impossible for me to do as the user lives mile away and it is only happening at her flat!
you can ask the user to press F8 at bootup and talkj them through booting in safe mode at least you can eliminate the network side of things.
ASKER
Hi Greg, I've tried it with Wifi off and no network connection in the office and at her flat and it only works in the office
ok
so the only thing possible is the power.
is there battery enough or not at all ? AC power is possibly different if she' s miles away. is it the original one ?
greg
so the only thing possible is the power.
is there battery enough or not at all ? AC power is possibly different if she' s miles away. is it the original one ?
greg
The power supply shouldn't cause a bluescreen though, surely.
ASKER
well thats the thing as all the tests (in the office and at home) have been when its running on battery so that the power connection is ruled out
Where is she placing the laptop in her house? Perhaps it's near a magnet (old subwoofer maybe)? Is her power supply giving off a slight buzz?
ASKER
Apparently its just sitting on a table in the lounge next to a sofa - there is no buzz from the power supply. Also this is where she worked on the laptop before I reloaded Windows and there was never a problem!
Well tbh I agree with randhels, more than likely something she's doing/done. What else could it possibly be?
if we don't find the cause we should be able to repair.
did you try with a live cd ? testing the ram or HDD.
it could have shocked during transportation.
hope this help
did you try with a live cd ? testing the ram or HDD.
it could have shocked during transportation.
hope this help
ASKER
but surely if any of the hardware was damaged it would not work in the office either? I've tried walking around with th laptop and holding it at funny angels etc when booting and its working perfectly. I've checked with the user again and she is doing exactly as decribed above. I'm thinking that there may be some kind of electrical interference but then why did it work before I reinstalled WIndows?
This is such a weird problem!
This is such a weird problem!
Hi -
If all things in the office & home are 100% equal -- the electric current in the house would be my 1st guess. Is there anything that she plugs into the laptop like a USB. If you can gather the mini kernel dumps from c:\windows\minidump as well as running msinfo32 - I'll gladky look at them to see if any clues
START | Run | type msinfo32 - save the file with the default file extension NFO
Then (sorry about this --!!), you must change the name on each file so that it ends in .txt - just append it. The zip up all of the files and attach to your next post.
Regards. . .
jcgriff2
If all things in the office & home are 100% equal -- the electric current in the house would be my 1st guess. Is there anything that she plugs into the laptop like a USB. If you can gather the mini kernel dumps from c:\windows\minidump as well as running msinfo32 - I'll gladky look at them to see if any clues
START | Run | type msinfo32 - save the file with the default file extension NFO
Then (sorry about this --!!), you must change the name on each file so that it ends in .txt - just append it. The zip up all of the files and attach to your next post.
Regards. . .
jcgriff2
ASKER
Thanks JC, here are the minidumps and msinfo32 information attached
NET71.zip
NET71.zip
It may be a hardware issue with her wireless adapte or internet connectionr. Her connection works at office but hangs up at home and causes a serious driver problem. (Blue Screen) I once had a D-Link wireless adapter do this on a pc. Check the wireless card and the connection she uses at home. The type of fix depends on the type of internet connection she uses.
ASKER
thanks pin, I discovered this yesterday - when she switches the wireless off the laptop can boot ok - so this is some kind of incompatibility between the wireless card in the laptop and the wireless signal being broadcast by the wireless router. Rather than using the Sony vaio drivers I downloaded them directly from Intel which were a later version - hopefully this will resolve.
Hi -
Yes, it is the Intel PRO/Wireless 2200BG wifi driver that is causing all of the current BSODs. All 5 minidumps nailed it. The driver is simply is way too old -
w22n51.sys Mon Mar 08 03:43:08 2004 (404C5C4C)
Intel download center has a driver w/ timestamp = June 2009. Try it & see if it helps. Here is the site - http://downloadcenter.inte
I would suggest that you check out your other device drivers as well or you may find yourself back here for additional BSOD help sooner than you would like! Video, Ethernet, Audio, etc.. A good source where most of this info is centralized is in the DirectX Kernel Diagnostic report - DXDiag.exe - run it from a cmd/DOS screen, then be sure to "Save all to text..." (bottom-center of screen). It is the report that provides the additional details (not what you see on the screen).
One of the dump dbug log is in the code box below.
Have a good weekend. . .
jcgriff2
Yes, it is the Intel PRO/Wireless 2200BG wifi driver that is causing all of the current BSODs. All 5 minidumps nailed it. The driver is simply is way too old -
w22n51.sys Mon Mar 08 03:43:08 2004 (404C5C4C)
Intel download center has a driver w/ timestamp = June 2009. Try it & see if it helps. Here is the site - http://downloadcenter.inte
I would suggest that you check out your other device drivers as well or you may find yourself back here for additional BSOD help sooner than you would like! Video, Ethernet, Audio, etc.. A good source where most of this info is centralized is in the DirectX Kernel Diagnostic report - DXDiag.exe - run it from a cmd/DOS screen, then be sure to "Save all to text..." (bottom-center of screen). It is the report that provides the additional details (not what you see on the screen).
One of the dump dbug log is in the code box below.
Have a good weekend. . .
jcgriff2
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\PalmDesert\AppData\Local\Temp\Temp1_NET71[1].zip\NET71\Mini072009-03.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp3_gdr.090206-1234
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055b1c0
Debug session time: Mon Jul 20 11:07:19.799 2009 (GMT-7)
System Uptime: 0 days 0:00:48.379
Loading Kernel Symbols
...............................................................
................................................................
...
Loading User Symbols
Loading unloaded module list
.....
Unable to load image w22n51.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for w22n51.sys
*** ERROR: Module load completed but symbols could not be loaded for w22n51.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000000A, {ff1511f2, 2, 0, 804d9b64}
Probably caused by : w22n51.sys ( w22n51+6a112 )
Followup: MachineOwner
---------
kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: ff1511f2, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 804d9b64, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: ff1511f2
CURRENT_IRQL: 2
FAULTING_IP:
nt!memcpy+12c
804d9b64 8b448efc mov eax,dword ptr [esi+ecx*4-4]
CUSTOMER_CRASH_COUNT: 3
DEFAULT_BUCKET_ID: DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: Idle
LAST_CONTROL_TRANSFER: from f73c7112 to 804d9b64
STACK_TEXT:
8054f544 f73c7112 8054f5a4 ff1511f2 00000004 nt!memcpy+0x12c
WARNING: Stack unwind information not available. Following frames may be wrong.
8054f594 1edd100b 334c9000 ff1511f2 00000068 w22n51+0x6a112
8054f598 334c9000 ff1511f2 00000068 8054f6b8 0x1edd100b
8054f59c ff1511f2 00000068 8054f6b8 85d14e54 0x334c9000
8054f5a0 00000000 8054f6b8 85d14e54 00000004 0xff1511f2
STACK_COMMAND: kb
FOLLOWUP_IP:
w22n51+6a112
f73c7112 ?? ???
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: w22n51+6a112
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: w22n51
IMAGE_NAME: w22n51.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 404c5c4c
FAILURE_BUCKET_ID: 0xA_w22n51+6a112
BUCKET_ID: 0xA_w22n51+6a112
Followup: MachineOwner
---------
kd> lmnt
start end module name
804d7000 806ed700 nt ntoskrnl.exe Fri Feb 06 03:08:08 2009 (498C1A18)
806ee000 80701d00 hal halacpi.dll Sun Apr 13 11:31:27 2008 (4802517F)
b24c8000 b2519880 srv srv.sys Thu Dec 11 02:57:07 2008 (4940F203)
b251a000 b25aa000 CVPNDRVA CVPNDRVA.sys Fri Aug 29 12:57:17 2008 (48B8549D)
b25c2000 b25c4300 uphcleanhlp uphcleanhlp.sys Wed Apr 27 11:58:56 2005 (426FE0F0)
b25fa000 b2626180 mrxdav mrxdav.sys Sun Apr 13 11:32:42 2008 (480251CA)
b263b000 b263d6c0 mdmxsdk mdmxsdk.sys Wed Apr 09 13:48:53 2003 (3E948735)
b2b87000 b2b8a900 ndisuio ndisuio.sys Sun Apr 13 11:55:57 2008 (4802573D)
b2ccb000 b2ce2900 dump_atapi dump_atapi.sys Sun Apr 13 11:40:29 2008 (4802539D)
b2ce3000 b2cfbb00 bthpan bthpan.sys Sun Apr 13 11:51:32 2008 (48025634)
b2cfc000 b2d3e700 bthport bthport.sys Fri Jun 13 04:05:50 2008 (4852548E)
b2d3f000 b2dae280 mrxsmb mrxsmb.sys Fri Oct 24 04:21:07 2008 (4901AFA3)
b2dd7000 b2e01e80 rdbss rdbss.sys Sun Apr 13 12:28:38 2008 (48025EE6)
b2ea2000 b2ec3d00 afd afd.sys Thu Aug 14 03:04:35 2008 (48A40333)
b2ec4000 b2ee9500 ipnat ipnat.sys Sun Apr 13 11:57:10 2008 (48025786)
b2eea000 b2efe000 eeyet eeyet.sys Mon May 04 16:31:05 2009 (49FF7AB9)
b2efe000 b2f25c00 netbt netbt.sys Sun Apr 13 12:20:59 2008 (48025D1B)
b2f26000 b2f7e480 tcpip tcpip.sys Fri Jun 20 04:51:09 2008 (485B99AD)
b2f7f000 b2f91600 ipsec ipsec.sys Sun Apr 13 12:19:42 2008 (48025CCE)
b2fb2000 b2fd8000 eeyeh eeyeh.sys Mon May 04 16:31:04 2009 (49FF7AB8)
bf800000 bf9c2f80 win32k win32k.sys Fri Apr 17 05:26:26 2009 (49E87572)
bf9c3000 bf9d4600 dxg dxg.sys Sun Apr 13 11:38:27 2008 (48025323)
bf9d5000 bfa3b000 ati2dvag ati2dvag.dll Thu Mar 25 19:54:43 2004 (40639B73)
bfa3b000 bfb8bb20 ati3duag ati3duag.dll Thu Mar 25 19:52:15 2004 (40639ADF)
bfb8c000 bfc1a8a0 ativvaxx ativvaxx.dll Thu Mar 25 19:44:31 2004 (4063990F)
f6ebf000 f6f03480 oivmvcom oivmvcom.sys Thu Mar 13 18:12:48 2003 (3E712C90)
f6f04000 f6f61f00 update update.sys Sun Apr 13 11:39:46 2008 (48025372)
f6f62000 f6f91e80 rdpdr rdpdr.sys Sun Apr 13 11:32:50 2008 (480251D2)
f6f9e000 f6fa0900 Dxapi Dxapi.sys Fri Aug 17 13:53:19 2001 (3B7D843F)
f6fa2000 f6fa4e40 ndiskio ndiskio.sys Wed Oct 04 04:53:12 2006 (4523A0A8)
f6fba000 f6fcae00 psched psched.sys Sun Apr 13 11:56:36 2008 (48025764)
f706b000 f7081580 ndiswan ndiswan.sys Sun Apr 13 12:20:41 2008 (48025D09)
f7082000 f709f480 dne2000 dne2000.sys Fri Mar 28 17:29:38 2008 (47ED8D72)
f70a0000 f7145f80 HSF_CNXT HSF_CNXT.sys Tue Oct 14 07:05:45 2003 (3F8C02B9)
f7146000 f7244a80 HSF_DP HSF_DP.sys Tue Oct 14 07:04:04 2003 (3F8C0254)
f7245000 f7275200 HSFHWICH HSFHWICH.sys Tue Oct 14 07:08:20 2003 (3F8C0354)
f7276000 f728d8a0 aeaudio aeaudio.sys Thu Mar 13 14:54:09 2003 (3E70FE01)
f728e000 f72b1a80 portcls portcls.sys Sun Apr 13 12:19:40 2008 (48025CCC)
f72b2000 f7339140 smwdm smwdm.sys Mon Mar 17 08:46:12 2003 (3E75EDC4)
f733a000 f735c700 ks ks.sys Sun Apr 13 12:16:34 2008 (48025C12)
f735d000 f74f1a00 w22n51 w22n51.sys Mon Mar 08 03:43:08 2004 (404C5C4C)
f74f2000 f7515800 e100b325 e100b325.sys Wed Sep 17 11:44:40 2003 (3F68AB98)
f7516000 f7539200 USBPORT USBPORT.SYS Sun Apr 13 11:45:34 2008 (480254CE)
f753a000 f754df00 VIDEOPRT VIDEOPRT.SYS Sun Apr 13 11:44:39 2008 (48025497)
f754e000 f7610000 ati2mtag ati2mtag.sys Thu Mar 25 19:54:22 2004 (40639B5E)
f7669000 f7682b80 Mup Mup.sys Sun Apr 13 12:17:05 2008 (48025C31)
f7683000 f76af980 NDIS NDIS.sys Sun Apr 13 12:20:35 2008 (48025D03)
f76b0000 f773c600 Ntfs Ntfs.sys Sun Apr 13 12:15:49 2008 (48025BE5)
f773d000 f7753880 KSecDD KSecDD.sys Sun Apr 13 11:31:40 2008 (4802518C)
f7754000 f7765f00 sr sr.sys Sun Apr 13 11:36:50 2008 (480252C2)
f7766000 f7785b00 fltmgr fltmgr.sys Sun Apr 13 11:32:58 2008 (480251DA)
f7786000 f779d900 atapi atapi.sys Sun Apr 13 11:40:29 2008 (4802539D)
f779e000 f77c3700 dmio dmio.sys Sun Apr 13 11:44:45 2008 (4802549D)
f77c4000 f77e2880 ftdisk ftdisk.sys Fri Aug 17 13:52:41 2001 (3B7D8419)
f77e3000 f7800580 pcmcia pcmcia.sys Sun Apr 13 11:36:41 2008 (480252B9)
f7801000 f7811a80 pci pci.sys Sun Apr 13 11:36:43 2008 (480252BB)
f7812000 f783fd80 ACPI ACPI.sys Sun Apr 13 11:36:33 2008 (480252B1)
f7861000 f786a180 isapnp isapnp.sys Sun Apr 13 11:36:40 2008 (480252B8)
f7871000 f787b580 MountMgr MountMgr.sys Sun Apr 13 11:39:45 2008 (48025371)
f7881000 f788dc80 VolSnap VolSnap.sys Sun Apr 13 11:41:00 2008 (480253BC)
f7891000 f7899e00 disk disk.sys Sun Apr 13 11:40:46 2008 (480253AE)
f78a1000 f78ad180 CLASSPNP CLASSPNP.SYS Sun Apr 13 12:16:21 2008 (48025C05)
f78b1000 f78c0000 eeyen eeyen.sys Mon May 04 16:31:08 2009 (49FF7ABC)
f78c1000 f78cb580 agp440 agp440.sys Sun Apr 13 11:36:37 2008 (480252B5)
f78e1000 f78efd80 arp1394 arp1394.sys Sun Apr 13 11:51:22 2008 (4802562A)
f78f1000 f78f9780 netbios netbios.sys Sun Apr 13 11:56:01 2008 (48025741)
f7901000 f790be00 Fips Fips.SYS Sun Apr 13 11:33:27 2008 (480251F7)
f7911000 f7919700 wanarp wanarp.sys Sun Apr 13 11:57:20 2008 (48025790)
f7931000 f793f700 rfcomm rfcomm.sys Sun Apr 13 11:46:31 2008 (48025507)
f7941000 f7950900 Cdfs Cdfs.SYS Sun Apr 13 12:14:21 2008 (48025B8D)
f7991000 f7999e00 intelppm intelppm.sys Sun Apr 13 11:31:31 2008 (48025183)
f79a1000 f79b0100 ohci1394 ohci1394.sys Sun Apr 13 11:46:18 2008 (480254FA)
f79b1000 f79be080 1394BUS 1394BUS.SYS Sun Apr 13 11:46:18 2008 (480254FA)
f79c1000 f79d0c00 tifmsony tifmsony.sys Thu Mar 04 10:51:19 2004 (40477AA7)
f79d1000 f79d9fa0 SonyPI SonyPI.sys Fri Jul 14 01:51:58 2000 (396ED4AE)
f79e1000 f79edd00 i8042prt i8042prt.sys Sun Apr 13 12:17:59 2008 (48025C67)
f79f1000 f79fb480 imapi imapi.sys Sun Apr 13 11:40:57 2008 (480253B9)
f7a01000 f7a10600 cdrom cdrom.sys Sun Apr 13 11:40:45 2008 (480253AD)
f7a11000 f7a1f100 redbook redbook.sys Sun Apr 13 11:40:27 2008 (4802539B)
f7a21000 f7a2fb00 drmk drmk.sys Sun Apr 13 11:45:12 2008 (480254B8)
f7a31000 f7a3d880 rasl2tp rasl2tp.sys Sun Apr 13 12:19:43 2008 (48025CCF)
f7a41000 f7a4b200 raspppoe raspppoe.sys Sun Apr 13 11:57:31 2008 (4802579B)
f7a51000 f7a5cd00 raspptp raspptp.sys Sun Apr 13 12:19:47 2008 (48025CD3)
f7a61000 f7a69900 msgpc msgpc.sys Sun Apr 13 11:56:32 2008 (48025760)
f7a71000 f7a7af00 termdd termdd.sys Sun Apr 13 11:38:36 2008 (4802532C)
f7a81000 f7a8ae80 NDProxy NDProxy.SYS Sun Apr 13 11:57:28 2008 (48025798)
f7ab1000 f7abf880 usbhub usbhub.sys Sun Apr 13 11:45:36 2008 (480254D0)
f7ac1000 f7ad0180 nic1394 nic1394.sys Sun Apr 13 11:51:22 2008 (4802562A)
f7ae1000 f7ae7180 PCIIDEX PCIIDEX.SYS Sun Apr 13 11:40:29 2008 (4802539D)
f7ae9000 f7aedd00 PartMgr PartMgr.sys Sun Apr 13 11:40:48 2008 (480253B0)
f7af1000 f7af5a80 TDI TDI.SYS Sun Apr 13 12:00:04 2008 (48025834)
f7b41000 f7b46080 usbuhci usbuhci.sys Sun Apr 13 11:45:34 2008 (480254CE)
f7b49000 f7b50600 usbehci usbehci.sys Sun Apr 13 11:45:34 2008 (480254CE)
f7b61000 f7b66000 SonyNC SonyNC.sys Tue May 30 04:24:59 2000 (3933A50B)
f7b69000 f7b6f000 kbdclass kbdclass.sys Sun Apr 13 11:39:46 2008 (48025372)
f7b71000 f7b76a00 mouclass mouclass.sys Sun Apr 13 11:39:47 2008 (48025373)
f7b79000 f7b80580 Modem Modem.SYS Sun Apr 13 12:00:18 2008 (48025842)
f7b81000 f7b85580 ptilink ptilink.sys Fri Aug 17 13:49:53 2001 (3B7D8371)
f7b89000 f7b8d080 raspti raspti.sys Fri Aug 17 13:55:32 2001 (3B7D84C4)
f7bb1000 f7bb6200 vga vga.sys Sun Apr 13 11:44:40 2008 (48025498)
f7bb9000 f7bbda80 Msfs Msfs.SYS Sun Apr 13 11:32:38 2008 (480251C6)
f7bc1000 f7bc8880 Npfs Npfs.SYS Sun Apr 13 11:32:38 2008 (480251C6)
f7bd9000 f7bdda00 BTHUSB BTHUSB.sys Sun Apr 13 11:46:27 2008 (48025503)
f7bf1000 f7bf5280 BthEnum BthEnum.sys Sun Apr 13 11:46:33 2008 (48025509)
f7c01000 f7c05500 watchdog watchdog.sys Sun Apr 13 11:44:59 2008 (480254AB)
f7c71000 f7c74000 BOOTVID BOOTVID.dll Fri Aug 17 13:49:09 2001 (3B7D8345)
f7c75000 f7c77800 compbatt compbatt.sys Sun Apr 13 11:36:36 2008 (480252B4)
f7c79000 f7c7c780 BATTC BATTC.SYS Sun Apr 13 11:36:32 2008 (480252B0)
f7c7d000 f7c7fd80 ACPIEC ACPIEC.sys Fri Aug 17 13:57:55 2001 (3B7D8553)
f7d05000 f7d07280 rasacd rasacd.sys Fri Aug 17 13:55:39 2001 (3B7D84CB)
f7d31000 f7d34680 CmBatt CmBatt.sys Sun Apr 13 11:36:36 2008 (480252B4)
f7d39000 f7d3cd00 oivmctrl oivmctrl.sys Mon Jan 06 00:20:12 2003 (3E193C3C)
f7d3d000 f7d3f780 ndistapi ndistapi.sys Sun Apr 13 11:57:27 2008 (48025797)
f7d55000 f7d58c80 mssmbios mssmbios.sys Sun Apr 13 11:36:45 2008 (480252BD)
f7d61000 f7d62b80 kdcom kdcom.dll Fri Aug 17 13:49:10 2001 (3B7D8346)
f7d63000 f7d64100 WMILIB WMILIB.SYS Fri Aug 17 14:07:23 2001 (3B7D878B)
f7d65000 f7d66580 intelide intelide.sys Sun Apr 13 11:40:29 2008 (4802539D)
f7d67000 f7d68700 dmload dmload.sys Fri Aug 17 13:58:15 2001 (3B7D8567)
f7d7b000 f7d7c100 swenum swenum.sys Sun Apr 13 11:39:52 2008 (48025378)
f7d7d000 f7d7e280 USBD USBD.SYS Fri Aug 17 14:02:58 2001 (3B7D8682)
f7d7f000 f7d80f00 Fs_Rec Fs_Rec.SYS Fri Aug 17 13:49:37 2001 (3B7D8361)
f7d81000 f7d82080 Beep Beep.SYS Fri Aug 17 13:47:33 2001 (3B7D82E5)
f7d83000 f7d84080 mnmdd mnmdd.SYS Fri Aug 17 13:57:28 2001 (3B7D8538)
f7d85000 f7d86080 RDPCDD RDPCDD.sys Fri Aug 17 13:46:56 2001 (3B7D82C0)
f7d8b000 f7d8c100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 14:07:23 2001 (3B7D878B)
f7e29000 f7e29d00 PCIIde PCIIde.sys Fri Aug 17 13:51:49 2001 (3B7D83E5)
f7e2a000 f7e2ad80 OPRGHDLR OPRGHDLR.SYS Fri Aug 17 13:57:55 2001 (3B7D8553)
f7e86000 f7e86c00 audstub audstub.sys Fri Aug 17 13:59:40 2001 (3B7D85BC)
f7eaf000 f7eafb80 Null Null.SYS Fri Aug 17 13:47:39 2001 (3B7D82EB)
f7ebe000 f7ebede0 DMICall DMICall.sys Mon Dec 04 23:14:23 2000 (3A2C95CF)
f7f10000 f7f10d00 dxgthk dxgthk.sys Fri Aug 17 13:53:12 2001 (3B7D8438)
Unloaded modules:
b25be000 b25d2000 Parport.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f7ba1000 f7ba6000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f7d01000 f7d04000 Sfloppy.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f7b99000 f7b9e000 Flpydisk.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f7b91000 f7b98000 Fdc.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
kd> kv
ChildEBP RetAddr Args to Child
8054f544 f73c7112 8054f5a4 ff1511f2 00000004 nt!memcpy+0x12c
WARNING: Stack unwind information not available. Following frames may be wrong.
8054f594 1edd100b 334c9000 ff1511f2 00000068 w22n51+0x6a112
8054f598 334c9000 ff1511f2 00000068 8054f6b8 0x1edd100b
8054f59c ff1511f2 00000068 8054f6b8 85d14e54 0x334c9000
8054f5a0 00000000 8054f6b8 85d14e54 00000004 0xff1511f2
kd> r
eax=ff1511f6 ebx=00000000 ecx=00000001 edx=00000000 esi=ff1511f2 edi=8054f5a4
eip=804d9b64 esp=8054f53c ebp=8054f544 iopl=0 nv up ei ng nz ac pe cy
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010297
nt!memcpy+0x12c:
804d9b64 8b448efc mov eax,dword ptr [esi+ecx*4-4] ds:0023:ff1511f2=????????
kd> .bugcheck
Bugcheck code 1000000A
Arguments ff1511f2 00000002 00000000 804d9b64
kd> lmvm nt
start end module name
804d7000 806ed700 nt # (pdb symbols) c:\symbols\ntoskrnl.pdb\4A6E32EE117A416883DAE087E12CD0C92\ntoskrnl.pdb
Loaded symbol image file: ntoskrnl.exe
Mapped memory image file: c:\symbols\ntoskrnl.exe\498C1A18216700\ntoskrnl.exe
Image path: ntoskrnl.exe
Image name: ntoskrnl.exe
Timestamp: Fri Feb 06 03:08:08 2009 (498C1A18)
CheckSum: 002197F5
ImageSize: 00216700
File version: 5.1.2600.5755
Product version: 5.1.2600.5755
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 1.0 App
File date: 00000000.00000000
Translations: 0411.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft(R) Windows(R) Operating System
InternalName: ntoskrnl.exe
OriginalFilename: ntoskrnl.exe
ProductVersion: 5.1.2600.5755
FileVersion: 5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)
FileDescription: NT Kernel & System
LegalCopyright: (C) Microsoft Corporation. All rights reserved.
kd> lmvn w22n51
Unknown option 'w'
Unknown option '2'
Unknown option '2'
Unknown option '5'
^ Syntax error in 'lmvn w22n51'
kd> lmvm w22n51
start end module name
f735d000 f74f1a00 w22n51 T (no symbols)
Loaded symbol image file: w22n51.sys
Image path: w22n51.sys
Image name: w22n51.sys
Timestamp: Mon Mar 08 03:43:08 2004 (404C5C4C)
CheckSum: 001966BB
ImageSize: 00194A00
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
kd> kv
ChildEBP RetAddr Args to Child
8054f544 f73c7112 8054f5a4 ff1511f2 00000004 nt!memcpy+0x12c
WARNING: Stack unwind information not available. Following frames may be wrong.
8054f594 1edd100b 334c9000 ff1511f2 00000068 w22n51+0x6a112
8054f598 334c9000 ff1511f2 00000068 8054f6b8 0x1edd100b
8054f59c ff1511f2 00000068 8054f6b8 85d14e54 0x334c9000
8054f5a0 00000000 8054f6b8 85d14e54 00000004 0xff1511f2
kd> lmn tsm
start end module name
f79b1000 f79be080 1394BUS 1394BUS.SYS Sun Apr 13 11:46:18 2008 (480254FA)
f7812000 f783fd80 ACPI ACPI.sys Sun Apr 13 11:36:33 2008 (480252B1)
f7c7d000 f7c7fd80 ACPIEC ACPIEC.sys Fri Aug 17 13:57:55 2001 (3B7D8553)
f7276000 f728d8a0 aeaudio aeaudio.sys Thu Mar 13 14:54:09 2003 (3E70FE01)
b2ea2000 b2ec3d00 afd afd.sys Thu Aug 14 03:04:35 2008 (48A40333)
f78c1000 f78cb580 agp440 agp440.sys Sun Apr 13 11:36:37 2008 (480252B5)
f78e1000 f78efd80 arp1394 arp1394.sys Sun Apr 13 11:51:22 2008 (4802562A)
f7786000 f779d900 atapi atapi.sys Sun Apr 13 11:40:29 2008 (4802539D)
bf9d5000 bfa3b000 ati2dvag ati2dvag.dll Thu Mar 25 19:54:43 2004 (40639B73)
f754e000 f7610000 ati2mtag ati2mtag.sys Thu Mar 25 19:54:22 2004 (40639B5E)
bfa3b000 bfb8bb20 ati3duag ati3duag.dll Thu Mar 25 19:52:15 2004 (40639ADF)
bfb8c000 bfc1a8a0 ativvaxx ativvaxx.dll Thu Mar 25 19:44:31 2004 (4063990F)
f7e86000 f7e86c00 audstub audstub.sys Fri Aug 17 13:59:40 2001 (3B7D85BC)
f7c79000 f7c7c780 BATTC BATTC.SYS Sun Apr 13 11:36:32 2008 (480252B0)
f7d81000 f7d82080 Beep Beep.SYS Fri Aug 17 13:47:33 2001 (3B7D82E5)
f7c71000 f7c74000 BOOTVID BOOTVID.dll Fri Aug 17 13:49:09 2001 (3B7D8345)
f7bf1000 f7bf5280 BthEnum BthEnum.sys Sun Apr 13 11:46:33 2008 (48025509)
b2ce3000 b2cfbb00 bthpan bthpan.sys Sun Apr 13 11:51:32 2008 (48025634)
b2cfc000 b2d3e700 bthport bthport.sys Fri Jun 13 04:05:50 2008 (4852548E)
f7bd9000 f7bdda00 BTHUSB BTHUSB.sys Sun Apr 13 11:46:27 2008 (48025503)
f7941000 f7950900 Cdfs Cdfs.SYS Sun Apr 13 12:14:21 2008 (48025B8D)
f7a01000 f7a10600 cdrom cdrom.sys Sun Apr 13 11:40:45 2008 (480253AD)
f78a1000 f78ad180 CLASSPNP CLASSPNP.SYS Sun Apr 13 12:16:21 2008 (48025C05)
f7d31000 f7d34680 CmBatt CmBatt.sys Sun Apr 13 11:36:36 2008 (480252B4)
f7c75000 f7c77800 compbatt compbatt.sys Sun Apr 13 11:36:36 2008 (480252B4)
b251a000 b25aa000 CVPNDRVA CVPNDRVA.sys Fri Aug 29 12:57:17 2008 (48B8549D)
f7891000 f7899e00 disk disk.sys Sun Apr 13 11:40:46 2008 (480253AE)
f7ebe000 f7ebede0 DMICall DMICall.sys Mon Dec 04 23:14:23 2000 (3A2C95CF)
f779e000 f77c3700 dmio dmio.sys Sun Apr 13 11:44:45 2008 (4802549D)
f7d67000 f7d68700 dmload dmload.sys Fri Aug 17 13:58:15 2001 (3B7D8567)
f7082000 f709f480 dne2000 dne2000.sys Fri Mar 28 17:29:38 2008 (47ED8D72)
f7a21000 f7a2fb00 drmk drmk.sys Sun Apr 13 11:45:12 2008 (480254B8)
b2ccb000 b2ce2900 dump_atapi dump_atapi.sys Sun Apr 13 11:40:29 2008 (4802539D)
f7d8b000 f7d8c100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 14:07:23 2001 (3B7D878B)
f6f9e000 f6fa0900 Dxapi Dxapi.sys Fri Aug 17 13:53:19 2001 (3B7D843F)
bf9c3000 bf9d4600 dxg dxg.sys Sun Apr 13 11:38:27 2008 (48025323)
f7f10000 f7f10d00 dxgthk dxgthk.sys Fri Aug 17 13:53:12 2001 (3B7D8438)
f74f2000 f7515800 e100b325 e100b325.sys Wed Sep 17 11:44:40 2003 (3F68AB98)
b2fb2000 b2fd8000 eeyeh eeyeh.sys Mon May 04 16:31:04 2009 (49FF7AB8)
f78b1000 f78c0000 eeyen eeyen.sys Mon May 04 16:31:08 2009 (49FF7ABC)
b2eea000 b2efe000 eeyet eeyet.sys Mon May 04 16:31:05 2009 (49FF7AB9)
f7901000 f790be00 Fips Fips.SYS Sun Apr 13 11:33:27 2008 (480251F7)
f7766000 f7785b00 fltmgr fltmgr.sys Sun Apr 13 11:32:58 2008 (480251DA)
f7d7f000 f7d80f00 Fs_Rec Fs_Rec.SYS Fri Aug 17 13:49:37 2001 (3B7D8361)
f77c4000 f77e2880 ftdisk ftdisk.sys Fri Aug 17 13:52:41 2001 (3B7D8419)
806ee000 80701d00 hal halacpi.dll Sun Apr 13 11:31:27 2008 (4802517F)
f70a0000 f7145f80 HSF_CNXT HSF_CNXT.sys Tue Oct 14 07:05:45 2003 (3F8C02B9)
f7146000 f7244a80 HSF_DP HSF_DP.sys Tue Oct 14 07:04:04 2003 (3F8C0254)
f7245000 f7275200 HSFHWICH HSFHWICH.sys Tue Oct 14 07:08:20 2003 (3F8C0354)
f79e1000 f79edd00 i8042prt i8042prt.sys Sun Apr 13 12:17:59 2008 (48025C67)
f79f1000 f79fb480 imapi imapi.sys Sun Apr 13 11:40:57 2008 (480253B9)
f7d65000 f7d66580 intelide intelide.sys Sun Apr 13 11:40:29 2008 (4802539D)
f7991000 f7999e00 intelppm intelppm.sys Sun Apr 13 11:31:31 2008 (48025183)
b2ec4000 b2ee9500 ipnat ipnat.sys Sun Apr 13 11:57:10 2008 (48025786)
b2f7f000 b2f91600 ipsec ipsec.sys Sun Apr 13 12:19:42 2008 (48025CCE)
f7861000 f786a180 isapnp isapnp.sys Sun Apr 13 11:36:40 2008 (480252B8)
f7b69000 f7b6f000 kbdclass kbdclass.sys Sun Apr 13 11:39:46 2008 (48025372)
f7d61000 f7d62b80 kdcom kdcom.dll Fri Aug 17 13:49:10 2001 (3B7D8346)
f733a000 f735c700 ks ks.sys Sun Apr 13 12:16:34 2008 (48025C12)
f773d000 f7753880 KSecDD KSecDD.sys Sun Apr 13 11:31:40 2008 (4802518C)
b263b000 b263d6c0 mdmxsdk mdmxsdk.sys Wed Apr 09 13:48:53 2003 (3E948735)
f7d83000 f7d84080 mnmdd mnmdd.SYS Fri Aug 17 13:57:28 2001 (3B7D8538)
f7b79000 f7b80580 Modem Modem.SYS Sun Apr 13 12:00:18 2008 (48025842)
f7b71000 f7b76a00 mouclass mouclass.sys Sun Apr 13 11:39:47 2008 (48025373)
f7871000 f787b580 MountMgr MountMgr.sys Sun Apr 13 11:39:45 2008 (48025371)
b25fa000 b2626180 mrxdav mrxdav.sys Sun Apr 13 11:32:42 2008 (480251CA)
b2d3f000 b2dae280 mrxsmb mrxsmb.sys Fri Oct 24 04:21:07 2008 (4901AFA3)
f7bb9000 f7bbda80 Msfs Msfs.SYS Sun Apr 13 11:32:38 2008 (480251C6)
f7a61000 f7a69900 msgpc msgpc.sys Sun Apr 13 11:56:32 2008 (48025760)
f7d55000 f7d58c80 mssmbios mssmbios.sys Sun Apr 13 11:36:45 2008 (480252BD)
f7669000 f7682b80 Mup Mup.sys Sun Apr 13 12:17:05 2008 (48025C31)
f7683000 f76af980 NDIS NDIS.sys Sun Apr 13 12:20:35 2008 (48025D03)
f6fa2000 f6fa4e40 ndiskio ndiskio.sys Wed Oct 04 04:53:12 2006 (4523A0A8)
f7d3d000 f7d3f780 ndistapi ndistapi.sys Sun Apr 13 11:57:27 2008 (48025797)
b2b87000 b2b8a900 ndisuio ndisuio.sys Sun Apr 13 11:55:57 2008 (4802573D)
f706b000 f7081580 ndiswan ndiswan.sys Sun Apr 13 12:20:41 2008 (48025D09)
f7a81000 f7a8ae80 NDProxy NDProxy.SYS Sun Apr 13 11:57:28 2008 (48025798)
f78f1000 f78f9780 netbios netbios.sys Sun Apr 13 11:56:01 2008 (48025741)
b2efe000 b2f25c00 netbt netbt.sys Sun Apr 13 12:20:59 2008 (48025D1B)
f7ac1000 f7ad0180 nic1394 nic1394.sys Sun Apr 13 11:51:22 2008 (4802562A)
f7bc1000 f7bc8880 Npfs Npfs.SYS Sun Apr 13 11:32:38 2008 (480251C6)
804d7000 806ed700 nt ntoskrnl.exe Fri Feb 06 03:08:08 2009 (498C1A18)
f76b0000 f773c600 Ntfs Ntfs.sys Sun Apr 13 12:15:49 2008 (48025BE5)
f7eaf000 f7eafb80 Null Null.SYS Fri Aug 17 13:47:39 2001 (3B7D82EB)
f79a1000 f79b0100 ohci1394 ohci1394.sys Sun Apr 13 11:46:18 2008 (480254FA)
f7d39000 f7d3cd00 oivmctrl oivmctrl.sys Mon Jan 06 00:20:12 2003 (3E193C3C)
f6ebf000 f6f03480 oivmvcom oivmvcom.sys Thu Mar 13 18:12:48 2003 (3E712C90)
f7e2a000 f7e2ad80 OPRGHDLR OPRGHDLR.SYS Fri Aug 17 13:57:55 2001 (3B7D8553)
f7ae9000 f7aedd00 PartMgr PartMgr.sys Sun Apr 13 11:40:48 2008 (480253B0)
f7801000 f7811a80 pci pci.sys Sun Apr 13 11:36:43 2008 (480252BB)
f7e29000 f7e29d00 PCIIde PCIIde.sys Fri Aug 17 13:51:49 2001 (3B7D83E5)
f7ae1000 f7ae7180 PCIIDEX PCIIDEX.SYS Sun Apr 13 11:40:29 2008 (4802539D)
f77e3000 f7800580 pcmcia pcmcia.sys Sun Apr 13 11:36:41 2008 (480252B9)
f728e000 f72b1a80 portcls portcls.sys Sun Apr 13 12:19:40 2008 (48025CCC)
f6fba000 f6fcae00 psched psched.sys Sun Apr 13 11:56:36 2008 (48025764)
f7b81000 f7b85580 ptilink ptilink.sys Fri Aug 17 13:49:53 2001 (3B7D8371)
f7d05000 f7d07280 rasacd rasacd.sys Fri Aug 17 13:55:39 2001 (3B7D84CB)
f7a31000 f7a3d880 rasl2tp rasl2tp.sys Sun Apr 13 12:19:43 2008 (48025CCF)
f7a41000 f7a4b200 raspppoe raspppoe.sys Sun Apr 13 11:57:31 2008 (4802579B)
f7a51000 f7a5cd00 raspptp raspptp.sys Sun Apr 13 12:19:47 2008 (48025CD3)
f7b89000 f7b8d080 raspti raspti.sys Fri Aug 17 13:55:32 2001 (3B7D84C4)
b2dd7000 b2e01e80 rdbss rdbss.sys Sun Apr 13 12:28:38 2008 (48025EE6)
f7d85000 f7d86080 RDPCDD RDPCDD.sys Fri Aug 17 13:46:56 2001 (3B7D82C0)
f6f62000 f6f91e80 rdpdr rdpdr.sys Sun Apr 13 11:32:50 2008 (480251D2)
f7a11000 f7a1f100 redbook redbook.sys Sun Apr 13 11:40:27 2008 (4802539B)
f7931000 f793f700 rfcomm rfcomm.sys Sun Apr 13 11:46:31 2008 (48025507)
f72b2000 f7339140 smwdm smwdm.sys Mon Mar 17 08:46:12 2003 (3E75EDC4)
f7b61000 f7b66000 SonyNC SonyNC.sys Tue May 30 04:24:59 2000 (3933A50B)
f79d1000 f79d9fa0 SonyPI SonyPI.sys Fri Jul 14 01:51:58 2000 (396ED4AE)
f7754000 f7765f00 sr sr.sys Sun Apr 13 11:36:50 2008 (480252C2)
b24c8000 b2519880 srv srv.sys Thu Dec 11 02:57:07 2008 (4940F203)
f7d7b000 f7d7c100 swenum swenum.sys Sun Apr 13 11:39:52 2008 (48025378)
b2f26000 b2f7e480 tcpip tcpip.sys Fri Jun 20 04:51:09 2008 (485B99AD)
f7af1000 f7af5a80 TDI TDI.SYS Sun Apr 13 12:00:04 2008 (48025834)
f7a71000 f7a7af00 termdd termdd.sys Sun Apr 13 11:38:36 2008 (4802532C)
f79c1000 f79d0c00 tifmsony tifmsony.sys Thu Mar 04 10:51:19 2004 (40477AA7)
f6f04000 f6f61f00 update update.sys Sun Apr 13 11:39:46 2008 (48025372)
b25c2000 b25c4300 uphcleanhlp uphcleanhlp.sys Wed Apr 27 11:58:56 2005 (426FE0F0)
f7d7d000 f7d7e280 USBD USBD.SYS Fri Aug 17 14:02:58 2001 (3B7D8682)
f7b49000 f7b50600 usbehci usbehci.sys Sun Apr 13 11:45:34 2008 (480254CE)
f7ab1000 f7abf880 usbhub usbhub.sys Sun Apr 13 11:45:36 2008 (480254D0)
f7516000 f7539200 USBPORT USBPORT.SYS Sun Apr 13 11:45:34 2008 (480254CE)
f7b41000 f7b46080 usbuhci usbuhci.sys Sun Apr 13 11:45:34 2008 (480254CE)
f7bb1000 f7bb6200 vga vga.sys Sun Apr 13 11:44:40 2008 (48025498)
f753a000 f754df00 VIDEOPRT VIDEOPRT.SYS Sun Apr 13 11:44:39 2008 (48025497)
f7881000 f788dc80 VolSnap VolSnap.sys Sun Apr 13 11:41:00 2008 (480253BC)
f735d000 f74f1a00 w22n51 w22n51.sys Mon Mar 08 03:43:08 2004 (404C5C4C)
f7911000 f7919700 wanarp wanarp.sys Sun Apr 13 11:57:20 2008 (48025790)
f7c01000 f7c05500 watchdog watchdog.sys Sun Apr 13 11:44:59 2008 (480254AB)
bf800000 bf9c2f80 win32k win32k.sys Fri Apr 17 05:26:26 2009 (49E87572)
f7d63000 f7d64100 WMILIB WMILIB.SYS Fri Aug 17 14:07:23 2001 (3B7D878B)
Unloaded modules:
b25be000 b25d2000 Parport.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f7ba1000 f7ba6000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f7d01000 f7d04000 Sfloppy.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f7b99000 f7b9e000 Flpydisk.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f7b91000 f7b98000 Fdc.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
Apologies. . . I just saw your post RE: Intel driver download...
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Not to sound very unpolite, but im years as an admin i have learned 1 thing, never to believe a user if something this strange happens.. No way she didn;t connect anything to the laptop.. Imho power is power, this cannot be the cause of a laptop bluescreening on you..