I have a laptop which somewhat frequently locks or freezes up. What happens is that the physical laptop locks up. The keyboard, touchpad, wireless and bluetooth buttons, and the power button do not respond at all. I can plug a Usb mouse and keyboard and control the laptop from that. The operating system keeps working for a little while after but it will eventually become very slow and stop working. i can move the mouse but not open anything.
I originally had Vista on it but i recently reloaded it with XP and it still does it. I have looked in the event viewer and no entries are made at the time of the lockup.
It has locked up while i was playing call of duty 4 and halo 2 but it seems like it does it most while i am typing up papers in Microsoft Word 2007.
I have ran Microscope diagnostics on the hardware and it comes out with no errors. It is a Nobilis N5021. I have sent it back to them but they did not find any problems with it.
Also when i try to restart or turn it off from the OS after it locks up it gets stuck in the shut down process. I have let it run overnight but it doesnt finish. the only way i can get it to reset is by pulling the battery and power cord which i dont like doing! It will then boot up fine.
Any help would be greatly appreciated! Thanks!