Can't boot to Windows or safe

jglenn49
jglenn49 used Ask the Experts™
on
Hi,

I have a Dell Laptop with XP that will not boot. When I start it in normal mode it brings up the logon screen and allows me to log on. Once logged in the desktop backgroung appears, but nothing else. It won't allow me to do anything. When I try to boot to safe mode I get a blue screen 0x0000007B. I have run hard drive and memory tests and all have passed.

Any help would be great.

Thanks,
Jason
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Jeff BrownGlobal Helpdesk Supervisor
Commented:
when you are looking at the desktop does it allow you to ctrl + alt + del

If so goto file
new task
type explorer.exe
click ok
give it 2 min and see if your desktop comes up

report back any findings

--wild

Author

Commented:
ctrl + alt + del doesn't do anything.

Author

Commented:
when I hit ctrl+alt+del the hourglass comes up for about a second and that's it.
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Here are some possible solutions regarding the STOP error:
http://pcsupport.about.com/od/findbyerrormessage/a/stop0x0000007b.htm

As stated above explorer.exe is not running properly in Normal mode. You can also try repairing the OS with your Windows XP CD.

Have you added any hardware recently or updated any drivers?

Author

Commented:
Not sure if anything was recently added or not. This was just handed to me and they said it doesn't work.

I was able to bring the task manager up by just holding down ctrl+alt+del for 10-15 seconds. I tried to start explorer.exe, but it doesn't appear to be working yet.
Top Expert 2009
Commented:
Try running kaspersky live cd to see if it detects any viruses/malware that are preventing machine to boot normally http://devbuilds.kaspersky-labs.com/devbuilds/RescueDisk/
Awarded 2009
Top Expert 2010
Commented:
Can you do a shift+F10 to open a command prompt then type sfc /scannow to repair any corrupt/missing system files

Author

Commented:
Ran Kaspersky, it found a bunch of stuff and removed it, but when i rebooted got the same problems again.
Top Expert 2009

Commented:
Another one to try http://www.freedrweb.com/livecd .

Author

Commented:
Still nothing. After running Kaspersky and drweb it still blue screens on safe mode start, but now in normal mode the desktop background pops up for a second and then it logs off by itself.
Awarded 2009
Top Expert 2010

Commented:
Can you do shift+f10 for a command prompt and run sfc /scannow ?

Author

Commented:
no, it doesn't even give me the opportunity to do that before it logs itself off. Kapersky and drweb both found a lot of viruses,
Justin CollinsIT Manager
Commented:
Try running Hijack This and post the log.
You might also want to try running an Ad-Aware scan.  

The logoff thing can be a big problem.  I have spent countless hours trying to get a pc to stop to no avail.  :(

It probably won't work, but a running a repair on the OS might be your best chance of success.  IMO-Start backing up files and reload.  DriveImageXML is a great backup utility.  :)

Author

Commented:
I can't back anything up because I can't get the computer to stay on.
Top Expert 2009

Commented:
Will it let you get to safe mode with command prompt?
If so sophos sav32cli is a pretty good scanner http://www.sophos.com/support/knowledgebase/article/13251.html

Also if there is vital data on machine, do you have the facilities and know how to hook up the laptop hard drive to a pc as a slave drive to copy your data?(presuming laptop out of warrenty)
Commented:
No I can't get into safe mode at all. I am going to see if there is anything that can't be replaced on it and just reformat.

Author

Commented:
Thanks for all the help. I ended up reformatting.

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