SMTP: Advanced Queue Failed to Deliver Message

universalmac used Ask the Experts™
No e-mail in or out of the exchange small business server 2003.  Tracking the messages shows "SMTP: Advanced Queue Failed to Deliver Message".

Furthermore, attemping to open messages from OWA that have been sent produces the following error:

HTTP/1.1 500 Internal Server Error

Any help appreciated.
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Awarded 2009
Top Expert 2010

Is the information store mounted?
Check in Exchange System Manager > Administrative Groups > first administrative group > servers > yourserver

are there any errors in the event logs?
Alright, I managed to figure it out.  There was GFI mail security installed, and even though we didn't use it's virus scanning engine there was some licensing dispute with gfi and there antivirus vendor which caused mailflow to stop - even for people not using the service.

Here's the knowledgebase from GFI on the issue:

Thanks for the help!

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial