Bullet function crashes Microsoft Word/Outlook 2003

skyriac
skyriac used Ask the Experts™
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One of our users is having an odd issue when they're using Microsoft Word 2003 on our terminal server. Whenever they try to use a bullet in the document it crashes word.

We've isolated the problem to only her terminal services profile on that machine, but have been unable to fix the issue.

The event viewer has the following report

"Faulting application winword.exe, version 11.0.8169.0, stamp 465f2a40, faulting module winword.exe, version 11.0.8169.0, stamp 465f2a40, debug? 0, fault address 0x00801c66."

Has anyone seen anything like this before?

This issue also happens when they try to use a bullet in outlook as well (This includes hitting a - then hitting enter).
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Manager, Document Services Center
Top Expert 2004
Commented:
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Thank you!  Was it the regedit that fixed it?  Glad I was able to help though...

Joanne Orzech
MS Word MVP
EE Zone Advisor

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