Outlook 2007, Is Send/Receive interval required to properly publish Free/Busy Information?

mmiller3442
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Outlook 2007, Is Send/Receive interval required to properly publish Free/Busy Information?  Running Outlook 2007, with Exchange 2003.  Configued with either online or cached mode and with/without RPC over HTTP.  

Had a user that Free/Busy was not published.  Found that Send/Receive was not configured.  (Tools > Options > Mail Setup > Send/Receive)  

On the users computer, Did a send/receive all and it appears to have fixed the probelm, at least for now.  Question is, do I need to configure everyones Outlook to schedule a send/receive to get Free/Busy updated?  

Also If I click Tools Send/Receive, I see that Free/Busy is greayed out.  any idea why and how to fix?  

Thank you.  
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It is normal for free busy to be greyed out - look at this ee post

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_24158389.html

I am not sure if there is another way to configure the send receive but on the client side.
It looks like you can create send receive groups in ex03 -

http://office.microsoft.com/en-us/ork2003/HA011402661033.aspx
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Commented:
You shouldn't need to do anything - the information should be published automatically - as long as the client can connect to the relevant public folders. I have never had to touch the send/receive setup for free/busy to work.

If the free/busy information cannot be published then something should be logged in Outlook.

Simon.
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Author

Commented:
Thank you in regards to the send/receive - Free/Busy grayed out.  That makes sence.  Wish I could find an MS Article that points that out.  

In regards to Send/Receive, Custom Send/Receive groups, I am not convinced that the Send/Receive option has anything to do with Free/Busy information?  

See I need to figure out if Send/Receive options are required for Free/Busy to work, I need to then configure those options for all users.  (Maybe GPO)  I thought the Free/Busy would be controlled only by the Free/Busy options under tools > Preferences > Calendar Options > Free/Busy Options.  

What are your thoughts.  I can't find anything useful on Microsoft Site.

Author

Commented:
Hi Mestha.  

Yes thank you both for your expertise.  I am under the same thought as you, that the only thing I should need to configure is the Free/Busy options, which I thought had nothing to do with Send/Receive options.  Wish I could find some type of definitive document explaining that.  Management has asked me the question and they usually like to see Hard Evidence 

Thank you.  
Expert of the Quarter 2009
Expert of the Year 2009

Commented:
The bottom line is that it should work. It is not, so you have a problem.
Finding documentation either way is probably a waste of time. A lot of what we know about Microsoft products comes from experience rather than documentation.

Simon.
googling outlooks default free busy publishing - came up that outlook 07 uses the availabilty service to publish free busy and the default outlook interval is 15 minutes.

You can change the interval of free busy independantly of the send receive which I take to mean the publishing of free busy doesn't have anything to do with send recive options.

I didn't exactly find anything out there that says "free busy publishing has nothing to do with send recieve"
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Commented:
The availability service only comes in to play when used with Exchange 2007.
With the older versions of Exchange, Outlook 2007 works in the same way as the older Outlook clients - by publishing the data to the schedule plus free/busy folder. If that fails, it should be logged in the Outlook client.

Simon.
I think the error should be logged in the synch issues folder.

Sorry for some reason I though you were on ex07 -

Here is some more info on free / busy operation for ex03:


http://www.msexchange.org/tutorials/FreeBusy-Folders-Exchange-Server-2003-Depth.html

Author

Commented:
Hi Guys,
Yes agreed on the most knowledge comes from experience not from documentation.  My thoughts are the same about the Send/Receive not having anything to do with Free/Busy publishing.  Sometimes you will come upon a situations where you need hard evidence, kb articles, documentation, not so called "hear say".  Understanding that 99% of our hear say is 100% the correct answer.  

I will continue to search for any documentation I can find from Microsoft that says "Send/Receive not having anything to do with Free/Busy publishing" and if I don't find anything soon, I will open a case with Microsoft, and request they publish something such as a KB article.  

Thank you all for your help.  

Author

Commented:
BadgerMike
In regards to your reply below......

"You can change the interval of free busy independantly of the send receive which I take to mean the publishing of free busy doesn't have anything to do with send recive options"

Yes agreed, so do you think we can all assume that since the Free/Busy is a hidden Outlook Folder, that initiating a Send/Receive could have fixed the problem for the user in question?  Basically Triggering the Free/Busy folder to be pushed up to Exchange?  (03)

I haven't read it but here is a link that contains a white paper on free-busy architecture

http://technet.microsoft.com/en-us/library/dd339218.aspx

Other than that a decent test would be to change your send receive settings to not auto send receve and the interval to like an hour ......and then change your free busy interval to 5 minutes or somthing -

Then have someone send a message to the client that you changed the send recieve interval - If it is set at an hour they shouldn't get the mail sent to them

Then look after 10 minutes and see if free busy updates appropriatly.

If send recieve has somthing to do with it, then the client should get the message - if not they free busy will update and the client won't get the message.
to your post above

"Yes agreed, so do you think we can all assume that since the Free/Busy is a hidden Outlook Folder, that initiating a Send/Receive could have fixed the problem for the user in question?  Basically Triggering the Free/Busy folder to be pushed up to Exchange?  (03)"

I can't definitively answer that - I would suspect that it was coincidental - Definitaly you have an issue though - was anything published in outlook synch folder?
 - maybe hitting send receive triggered something, I don't really know,  maybe it was frozen for a while and send a receive jarred it to connect and at that point the free-busy interval was at the point where it needed to download? Again I am not sure - If you have an issue it could be many things - without an error though there is no way to tell excactly what happened.




Author

Commented:
badgermike;
I performed the tested you recommended, updated free/busy to 99 min interval, and I was not able to update free/busy with the send/receive.  Even opening/closing outlook did nothing.  

I changed update free/busy to 1 min, and then my free/busy updated.  I agree with the recommendation above to have the folks use the outlook.exe /cleanfreebusy next time.  

Thanks,

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