Office 2007 Standard Will Not let us remove and reinstall

IndyNCC
IndyNCC used Ask the Experts™
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We have an XP SP3 machine where Office 2007 standard appears to have become corrupted.  When we try to open word or anything it says the source file cannot be found.  If we go to add/remove programs and try to click change to repair it, it just hangs or says the "langauge of the installation package is not supported by your system".  If we do an uninstall it gets partway through and then says there was an error in the uninstall process and the log shows an msiapical failure.  We have removed all of the Office 12 files and used the following article to try and remove it but it will still not remove fully or reinstall.  http://support.microsoft.com/kb/928218
As a bandaid we have loaded an old disk of Office XP and it works except Outlook will not open as it is looking for the msocache source for Office 2007.  Also some of the local documents were saved as 2007 format so they will not open with XP.  It did let us start to install 2007 after that registry article was followed but it gets partway through and says it encountered an error.  If we try to change or remove it from add/remove there are 2 instances of Office 2007 listed but it gives the language error when we try to remove it.  ANy ideas?  
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what did you have left after you tried KB928218? Were you still able to see it in add/remove programs?

Commented:
Hi,
download this tool:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
install it, and use it to remove anything related to office 2007, after everything is removed using it, open the office 2007 setup and install normally.
i tried it once and it works like a charm,
hope it works with you.
Thanks

Author

Commented:
Yes it still showed up in add/remove programs and then it was on the list a second time right under that but there was no option button under it to change or remove.  We still got the language error when trying to remove or change.  After I went through that article it did actually let me start to install it from the cd and went through all the steps, but then got partway through and said it finished with an error and if I try to open something it can't find the source, looking in the msocache file.  I will try that tool when I go back Thursday.  thanks
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Commented:
Hi,
the tool mentioned above should solve your problem easily

Author

Commented:
Ran that tool 3 times with no luck, still get "language of installation package not supported" error if I try to remove 2007 from add/remove or change it in add/remove.  Try to load it from cd again and it gets partway through the install and says it failed with an error and no other details.  Any ideas?  Also when I tried to customize it it showed Outlook was not available for some reason.

Author

Commented:
Also cannot get outlook to work with Office xp loaded either, cannot find the pst file I think, gives error that it cannot load the default folders, not sure how to convert the 2007 pst that was on here to an xp pst since Outlook 2007 is gone and will not load.

Author

Commented:
Here's where I am at now.  Neither that tool above or another one off the web worked to remove Office 2007, it still shows up twice in add/remove though the Office 12 folder is gone under program files.  I installed Office 2003 from a disk and it is working, it upgraded from the Office Xp that was also on there, I then had to go out and rename the msimapi32.dll file to .old to get Outlook 2003 to open without an error, then I was able to move the pst file in there and email is working.  The office 2007 documents that were saved will not open, the converter from the MS site does not work and gives an error that it cannot load and the installation may not be correct.  Any attempt to remove or change Office 07 from add/remove gives an error that the "language of the installation package is not supported by your system" and if I tried to go directly to the install file on the cd it would say it the English msi file for install would not load whatever that means.  For now they are ok, except for opening the 07 docx and xlsx files that will not load, if anybody knows how to get those converted another way that would be great or how to get Office 07 off of there completely, which might be part of the problem as the 07 documents give similar errors about not being able to load the install files and try to install something each time they are opened.  Also in the "open with" list word or excel do not show up as choices to pick for the documents, only the Office document loader is the only similar choice.  At this point they can work ok in 03, 07 worked fine on that machine for over a year, so still not sure what happened to cause it to go haywire. thanks,
I hate to be alarmist or 'nuke from orbit'-esque on this particular problem, but - given that you've now been working on it for three days, trying multiple solutions and not having much result, it may now be physically impossible to remove the software from the front end.

You've likely got corrupted registry keys - not something a cleaner can generally fix, but keys that are misreferencing locations and data types that exist, but are no longer readable.  Further, you've got so much manual deletion and mucking in the system that it simply may be lending itself to further problems down the line (especially given how tightly Office integrates into the core OS).

I would truly, highly, and fervently suggest backing up your relevant datafiles and then reimaging this system, either through your native tools or using the system's recovery disks.  With this level of corruption, coming in with a fresh install would insure OS integrity as well as fix all of the obvious system problems lurking under the hood.

A wipe-and-reinstall, if you're careful about your datafiles - should take a couple of hours at most, while three days of trying to make office work has eaten almost 30 productive hours.  Don't muck with your system integrity - if this is an active workstation, don't set yourself up for problems down the way.

Reimage, reinstall, and go on. :)

Commented:
So far it is working with 2003 on there, not sure what would happen if we had to reinstall it or tried to upgrade but they are ok for now.  2007 still shows up in the add/remove list though it is not in the program files folder or a choice to open.  Everything else on the machine is ok so we are going to leave it as is for now and deal with it later if there are more problems.  Still not sure what caused it to get corrupted all of a sudden as 2007 worked fine for a year or so.

Author

Commented:
We will wipe it of they have more problems, for now leaving 2003 and what is left of 2007 on there seems to be working ok so they want to leave it alone for now.

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